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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Due to pandemic delivery slow! Company on top of things with texting and emails
Picture is great, but I ordered in November, as a Christmas gift, and it showed up the week after Christmas. That was disappointing
It took over a month to receive my order. Once I received the order it was all correct. I would say the only thing I am unhappy with is it was supposed to be black and white and it is more lavender and black. Not much white.
I ordered it for friends and was skeptical but we were happy and satisfied receiving the canvas.
I love the product but I made a mistake and ordered the same thing twice and I tried to cancel (with in good time) but it didn't go through and now I have 2 of each picture.
Ordered two for my daughters than liked it so much I ordered one for myself
Easy and simple, glad it is American made and I love the no hassle return policy
Easy and simple, glad it is American made and I love the no hassle return policy
Photo came out beautiful! Gift for my mom and she loved it!
Everything was great from the quick response to questions/emails to the absolutely beautiful product! Apparently everyone in our family decided to gift the same thing to my mother in law for her birthday/Christmas, just thank goodness they were all different backgrounds and sizes!
Order place Nov 27th and still not shipped. Promise after promise but still no product. I am very disappointed
Amazing customer service even with how busy it was for the holiday! Granted my picture didn't arrive until after the holiday, but my mom loved it!
Easy process, great customer service. Awesome product, made a great Christmas gift. They loved it!
Cool picture! Took a long time to receive order. (4-6 weeks)
My experience was excellent on the website. Ordering the picture frame with names was easy to perform. I am completely satisfied with the picture but the backing wooden frame was delivered damaged. I had to repair myself with screws.
I would have gladly given 5 stars had I been able to order something smaller in size. My husband recently retired from the Coast Guard. So, rather than having names printed, I had our duty stations - places we've lived throughout his career. Perfect gift!
Awesome idea. I wanted something for my husbands retirement from the coast guard. These are our six duty stations throughout our career.
Customer service was very good and prompt response to questions answered.
All the extras asked about at the end. I didn't like I needed to pay $10 for a guarantee. I and probably everyone in the world would assume that the product would be or should be replaced for free if the item is received broken. If the item is damaged when I receive it and it doesn't get replaced I will be very upset.
The product and service was fine. Although my picture was a gift for Christmas as I order on 11/28 and I did not receive till four weeks later now I have to ship again to Utah.
Overall great but there was a disconnect about the final proof which ended up being wrong. Could have been on my end but when time will check and provide feedback.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members