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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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The canvas prints are very nice. The site has many choices of style and design. They are very easy to work with and the site is simple.
Gift was not reliever on time suppose to be there on mothers day didn't arrived 2 days later.
Hi Beth,
Thanks for your honest review and we apologize if your order did not arrive on time for Mother's Day.
I went ahead and checked our file for your refund and confirmed that the refund of $20 was processed by one of our agents on May 10. This amount should be credited back to your original payment method now.
Again, we apologize for the inconvenience we have caused you. Please let us know how we can earn a 5-star rating from you so that we can improve our services.
If you have any questions, please let me know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and kind regards!
Easy process and I like that they send a pic before the final product so if any changes need to be made
Hi Ray,
Thanks for your feedback!
We're very glad that you had an easy time shopping at our website! If you have any suggestions on how we can improve our services further, please send us a message at care@familygiftsco.com.
Thank you and have a pleasant day ahead!
Great selection and great craftsmanship. Was better than originally anticipated by far. A definite recommendation.
Hi Lisamarie,
Thank you for patronizing us!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Great everything was simple and couldn't complain. I would have liked tracking information but we got it.
Hi Jeremy,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
She cried when she opened the box. Her friend videoed it on her phone when she was walking up and she was crying she was so happy.
Hi Jason,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Great experience with the company!
Received product before Mother's Day like I ordered couldn't be any happier would order again in the future!
Hi Jason,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
It was the perfect piece that will fit in our new home that were purchased looking forward to hanging it up
Hi Doug,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Personable canvas and shipped right to door. Packaged really well. Easy to order and transparent.
Hi Kyle,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I saw this family name canvas scrolling through Facebook. I wondered if it would live up to the expectations of beauty & quality. It is above & beyond what I expected!
Hi Michelle,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
It was easy to order buy no option to fill out a gift card
Hi Janis,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
It was easy to order buy no option to fill out a gift card
Product arrived quickly and in beautiful condition.
Hi Abby,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I ordered from this company for the first time and will definitely order from them again. Great quality product as well as fast shipping. Absolutely love it!
Hi Brandi,
Thanks for your feedback!
We're very glad that you had an easy time shopping at our website! If you have any suggestions on how we can improve our services further, please send us a message at care@familygiftsco.com.
Thank you and have a pleasant day ahead!
Shopping was easy, varied options, cost was reasonable. Final product was beautifully done & arrived in time for the occasion we ordered it for.
Hi Becky,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Excellent photo and I was able to add all of my family's names
Hi Michaella,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
This was a great gift for Mother's Day. My sister loved it!
Hi Alba,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Ordering was super easy and the product was amazing. I was a little irritaded with the lack of any shipping notifications or tracking, as I was worried about it showing up for Mother's Day. It showed in time but I was a bit stressed.
Hi Michael,
Thanks for your review!
I see that you gave us 4-stars and we appreciate your honesty. Please let us know how we can earn a 5-star rating from you so that we can improve our services.
If you have any questions, please let me know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and kind regards!
I had a good shopping experience. Tracking my package via the shop app was easy but I would still prefer to have the company track my shipments.
Hi Brian,
Thanks for your feedback!
We're very glad that you had a great time shopping at our website! If you have any suggestions on how we can improve our services further, please send us a message at care@familygiftsco.com.
Thank you and have a pleasant day ahead!
Love this site! I gave this to my fiancé and he love it! The colors, the photo, everything is perfect!
Hi Lissette,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
It was hard to navigate adds kept popping up every couple of minutes
Hi Edward,
Thanks for your review!
I see that you gave us 1-stars and we appreciate your honesty. Please let us know how we can earn a 5-star rating from you so that we can improve our services.
If you have any questions, please let me know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and kind regards!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charles,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!