Expedia

Avoid Expedia at all costs - Ruined my trip and left me stranded! I'm writing this review as a warning to others after my disastrous experience with Expedia. I've used them for all my travel bookings in the past, but my latest experience was a nightmare. Expedia's mistake left me stranded at Heathrow Airport, missing my flight and causing me immense stress. The issue began when Expedia ticketed me incorrectly, providing a false record locator. As a result, I couldn't obtain a boarding pass from Delta, and their customer support was unable to resolve the issue. To make matters worse, Expedia's customer service was unhelpful and unresponsive, refusing to reimburse me for my missed flight or assist in finding a new flight back home. The level of incompetence and lack of customer care is appalling. I've lost all trust in Expedia and will never use them again. If you value your time and money, stay far away from Expedia. Rating: 1/5 stars (and that's being generous)

Price, Price, Price.
Actually I have had no issues with Expedia until my last trip. What I found out. I stayed in Meadow Lake resort hotel in Columbia Falls city MT, from 07/12-07/15. Expedia charged me almost $1050 fot three nights. But the hotel receipt I got, showed the price $810. The Expedia representative told me that different in the price was their commission. $240 for three nights!. I decided not to use any third parties in the future. Just opened membership in most reliable hotels.

Booked a hotel through Expedia. Confirmation email explicitly stated I could cancel without penalty if done by 11:59 pm the day before arrival. I ended up cancelling within the prescribed time frame and received confirmation from Expedia for the cancellation showing no penalty or charge. Hotel charged me $830 anyway, and is refusing to refund. Expedia appears to have misrepresented the hotel's cancellation policy. I should have booked directly with the hotel.

Can find some cracking flight deals on Expedia. Especially if you are prepared to fly from a european hub. Recently booked long haul business class (bad back means no economy this time) with malaysia airlines through expedia, saved approx £700 by flying from Amsterdam rather than manchester (uk taxes very high for long haul). Even with cost of seperate flight to Ams taken into account.
However still awaiting reply from customer services to an enquiry form I submitted approx 4 weeks ago!..

I recently went to Kansas City, and really appreciated the bundle of services that came under one trip itinerary, and accumulating Expedia points, together with my hotel and airline miles programs. One stop shopping at a guaranteed price is great!

During flight only search, with other dates showing in other tabs, you see a better price on the other tabs, but when you click on that, the price is actually higher. I wasted at least 0.5 minutes on this nonsense before deciding to try elsewhere. A shame, because previously I've thought they were OK, and have booked flights through them. I was hoping to use my about $1 reward, but my experience with the flight search has put me off.

I booked a hotel reservation in Brazil using the Expedia website. I toggled the button for a refundable reservation. I later found out my hotel reservation using Expedia defaulted to "Non-refundable". My trip was cancelled well in advance of my scheduled stay because of a family matter. The hotel reservation is close to 1,000 dollars and Expedia sent a soft cursory request to the hotel in Brazil for a refund. The hotel declined my request, and I am out of a lot of money – just like that. Expedia does nothing to protect its consumers from this type of unethical practice and does not maintain its website to prevent these types of oversights.

Cancelled our international outgoing flight. Kept our returning flight. Did not contact us. We only found out when we tried to check in. Told us the airline had control of our tickets and would give us a refund. As we knew was false information. The airline confirmed that Expedia would need to make any corrections/refunds etc. I spoke to three different Expedia reps. The second was Ruth and after 15 minutes, she said that she was calling the airline to find out what was going on. After 5 minutes, Jose appeared and said he needed my confirmation number. So, we went through the whole 15 minutes again. Of course, I asked where's Ruth? Jose was of no help. I had the airline on the phone on another line repeating everything that Jose was stating which they said was incorrect. They said they could see in the system that we had a time change to our flight and Expedia was supposed to confirm this with us in 30 days or the flight would cancel. Jose would never admit to being able to see any of this in the system. After an hour of frustration on my part and American Airlines, my ticket was elevated and the AA supervisor authorized my tickets to be booked directly through American Airlines and waived all fees because their experience with trying to resolve this with Expedia was also ridiculous and poor customer service. There was a lack of any empathy for having several thousand dollars spent on hotels, transfers, pet sitters, etc. It didn't seem to bother them in the least. Expedia's only response was we are on the phone with American Airlines and they want to know if you want to cancel and refund (no offer of comparable flight options). Remember, I'm on the phone with American Airlines. They told me to hang up with Expedia and within minutes sent me confirmations of new flights. We had to leave a day later but they didn't charge us any additional fees which they were well within their rights to do! I am a traveler and have completed 50+ trips in 10 years. At least half were international. I WILL NEVER USE EXPEDIA AGAIN! And apparently, this has become the norm for them. Shame on you Expedia!

They kept pre-paid hotel monies after a job cancelled and I had cancel a reservation. They blamed Hilton. Because I'm friendly with the manager of the specific Hilton I had booked I was able to discover that Hilton, in fact, does not keep monies from cancellations, that it's Expedia. Expedia lied, blaming Hilton, and I'm out $500. They are scandalous. Customer support is almost non-existent, almost impossible to get a phone # for and their browser-bot is useless at problem solving. FTC needs to investigate their unethical practices.

I bought a flight ticket and hotel reservation on Expedia.ca, where the displayed price for my flight was $740 with Air Transat. However, I was charged an additional $542 without any justification. Furthermore, the hotel I booked was supposed to offer the best price, equivalent to a free night's stay. Once paid, I realized this was false. I found out that I would have paid less if I had booked directly with the airline and the hotel.

I only realized the actual price of the flight ticket after it was charged to my credit card because it was separated from the hotel cost. This made me understand that I had paid much more than what was initially shown. The invoice provided by Expedia was poorly detailed, making it impossible to know exactly how much the flight ticket and the hotel cost separately. Yes, there is an invoice, but it is so poorly explained and detailed that it's just meant to mislead you. I wasn't able to know the exact cost of the flight ticket and the hotel separately until after I paid, and by then it was too late.

After contacting Expedia's customer service, they told me that they are not in control of the prices and cannot refund me. They offered a $25 coupon, which is completely ridiculous and I refused. Expedia's customer service was utterly useless and refused to acknowledge the error or refund me.

I strongly advise against using this site for any reservations. Very disappointed!

I encountered an infuriating debacle during my transit in Paris, where I was abruptly halted and informed that my ticket routing through Belgium was null due to visa requirements. Despite my desperate plea for assistance, Expedia proved utterly incompetent in procuring a new ticket, leaving me stranded and helpless. Subsequently, I was left with no choice but to pay out of pocket for a replacement ticket, further exacerbating my financial burden. Even more appalling was Expedia's callous disregard for customer satisfaction, as they callously refused to provide any form of reimbursement or compensation for the unused portion of my original ticket. This egregious display of negligence and indifference has left me seething with frustration and resentment towards their abysmal service.

I am utterly appalled by the horrendous customer service I received from Expedia today. I wasted an entire Sunday trying to communicate with their team via Twitter, only to be met with what can only be described as sheer incompetence. It was, without a doubt, the worst customer service I have ever experienced from any company. Despite repeated attempts over five hours to connect with a human via phone calls and their entirely ineffectual website chat, my efforts were in vain. Furthermore, when I explicitly requested information on how to lodge a formal complaint via Twitter and Facebook, they flatly refused. After years of being a loyal customer, it's clear that Expedia's standards have plummeted dramatically. I can categorically say this will be my last encounter with them.

They are in the process of letting a member of theirs steal from me. They have been alerted to a fraudulent transaction which is pending in my account and they refuse to discuss it with me. Put me through to a voice mail. I do not have a HW account, I have never used HW, but they a billing my credit card because someone else used it fraudulently. They are aware of this and are unwilling to stop the transaction because I cannot verify the info in the account., Well of course I cant, I didnt create it. Account has my name and CC number but some other persons email, phone, zip etc. Because I can not verify that info they wont discuss, But I can read the Card number and my name and that is correct. Clearly fraud but they want nothing to do with it. Stear clear of this company. They do not care once the money is flowing. They have no easy avenue to correct issue with your account.

Unfortunately you find out the integrity and values of a company when something goes wrong.
My experience of Expedia is that they're incapable of accepting their mistakes and do little to rectify them.
I have spoken to customer services 3 times each time escalating to a supposedly higher level of service.
They just don't listen, won't accept that their app/operating platform changes reservations without informing you and then they don't offer any solution other than cancellation at a cost.
The most infuriating part was I was promised that my booking would be honoured and they'd make the necessary changes by a senior operator, I asked for email confirmation so I had proof and was promised this, only to then receive an email saying my case had been reviewed at the highest level and closed.
Really difficult company to access and deal with when things go wrong.