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North Carolina
1 review
0 helpful votes
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Definitely a con
January 11, 2023

They "give" free games, well and good marketing strategy, they've also stolen the one game I payed a premium for out of my library and there is NO customer support or contact info either in-client of on their website. Not an obvious scam at first... but definitely a scam. If I wasn't acab I'd call the cops on these scammers

Date of experience: January 11, 2023
Ireland
1 review
2 helpful votes
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Fornite
June 7, 2020

All of my friends got a glider called astroworld cyclone even when they weren't at the travis Scott concert I was at it but I didn't get the glider so if you could please fix this that would be great. Thanks in advance

Date of experience: June 6, 2020
North Dakota
1 review
0 helpful votes
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Unusable
October 18, 2020

I have downloaded multiple games from Epic Games but cannot play any of them. When I try to contact them about this issue, it took three days to get a response and when I finally did get a message back it was not helpful in any way.

Date of experience: October 17, 2020
Israel
1 review
0 helpful votes
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Impostors mode
August 26, 2021

I played 20 games in a row and didn't get the impostor. When I die. (FIRST OF COURSE) i have nothing to do except watch and do nothing so I just leave the game, plus no one ever give the right call because of the useless wheel that no one believes and there is no voice chat options... please make the followings:
1: make the option for voice chat please! 2: give my fellow ghosts in the game meaning! To do some tasks even tho we're dead. 3: third and last make an option for free chat, where we can write freely. This will make my life and more much more peaceful. Please and thank you: D

By ItsRezz

Date of experience: August 26, 2021
Australia
1 review
13 helpful votes
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Just offensive.
June 1, 2020

I had the unfortunate experience of believing this was a professional company.
My Nine year old daughter convinced me to buy V-bucks for Fortnite. Anyway she managed a week later to delete the game and lost the online product purchased. I didnt want a refund - just move it to her new account. Seems reasonable?
No chance, and no choice to get any kind of value. Parents stay away!

Date of experience: June 1, 2020
Florida
1 review
2 helpful votes
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It works in many ways but the thing that destroys the whole launcher is their download functions. If I try to download something but change my mind or god forbid I don't have the room there is no way to cancel the download or remove it from your game without finishing it so you have to remove stuff from your pc.

Date of experience: June 18, 2022
Czechia
1 review
3 helpful votes
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It is really sad to see big companies treating customers so badly. My son got blocked for whatever reason, because they do not want to give the reason... after asking several times they just stopped communicating. They are not respecting their customers... what kind of management is this... they should be ashamed having this kind of people working for them... but i think it was in the beginning passion of their work, now it became gread... welll done tim sweeney, shame on you

Date of experience: February 21, 2023
Romania
1 review
0 helpful votes
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Some hackers broke into all of my accounts and I lost my epic games account in the process. After a week or so I realized and started freaking out. Epic Games player support helped me so fast and well, now I have my account back and I am so happy. They are amazing!

Date of experience: October 5, 2022
New York
1 review
27 helpful votes
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Worth It 100%
March 5, 2022

This app/ site is amazing. It is completely free to download and includes tons of free and awesome games to play. Popular games such as Fortnite, Rocket League, Spyjinx, Alan Wake remastered, Infinity Blade, People Can Fly, and many, many more. Its is an extremely fun experience and has a variety of free games out there in the community. The business is great! In fact, everything is based on offers and purchases. Some games are free, others you have to pay for, but at a surprisingly cheap price. The people are great and are always there to help me when I'm looking for a new game. Every so often, they drop rewards for the users who stay connected to them, such as coupons, free bundles, and also budget packs for everyone to share! I highly recommend this company because it is a very reliable source for gamers like me.

Date of experience: March 5, 2022
California
1 review
0 helpful votes
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I do not like epic games the risen why is because when I am trying to change my account I do not get the code from epic game, and it is not some thing with my email it is epic game. I would no have this problem if they did not add 2fa to the trading of rocket league. This is way I gave epic games a 1 star.

Date of experience: February 27, 2021
Missouri
1 review
0 helpful votes
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First it wouldn't let me type my password, somehow a few letter keys were just straight up disabled and i had to restart my computer. Then it took me an hour just to install the worlds buggiest launcher. It was literally cancelling its own installation. Not sure why it's so hard for some sites just to function normally but its really $#*!ing annoying so figure it out thanks

Date of experience: May 11, 2022
Canada
1 review
8 helpful votes
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Refund scam
November 23, 2020

Was refuse a refund based on the fact that i played more than 2 hour. But i personally only played 40 minutes before being hacked over night. Was informed by ubisoft that my account was jeopardize. So i changed everything. Double verified. Amd the next day inwas hacked again. My game was converted to japanese permanently. Now i cant even play my game. Tried very hard to fix this, with the help of ubisoft. They told me this can't be fixed and im initialed to a refund. Epic still refuses.

Date of experience: November 23, 2020
Michigan
1 review
0 helpful votes
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Killing Floor 2.
July 30, 2022

So it's a fun game but i just played my first game online & survived til 5 seconds before the boss was killed. And this happens very often out of every game after the first today. And i keep getting kicked. What the $#*! do you have to do to be not kicked? Be invincible? Is the community toxic as $#*! or is this just the way of the game? I'm curious.

Date of experience: July 29, 2022
Texas
1 review
0 helpful votes
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Locked Out
November 22, 2023

I have spent a significant amount of time and money on Fortnite and Epic Games. After having a child, I was excited to resume playing. However I found I have been locked out of my account. I was able to confirm that Epic has the correct email for my account but they will not send me a password reset. When I attempted to contact them to gain access to my account I found the ONLY way to resolve my problem is over email with a support ticket. The email they sent me was that there were "security concerns" that prevent them from making any changes to the account (including sending me a password reset I suppose). Worst "service" I have ever experienced. Enjoying Fortnite isn't worth dealing with your trash service.

Date of experience: November 21, 2023
Florida
1 review
7 helpful votes
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Horrible
April 8, 2021

Ive been playing rocket league for roughly 5 years and have rarely had issues, but since epic games has taken over it has been the worst sad experience of my life, what was once a fun game is now a toxic cesspool of neckbeards and morons. Not to mention alot of the features they implement into the game are $#*!ing useless and don't work most of the time. Don't have a join party match button if it isn't gonna $#*!ing work. Eat $#*! epic

Date of experience: April 8, 2021
Missouri
1 review
3 helpful votes
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So I was banned because my account got hacked which I understand why they would do that. So when I tried to retrieve my account they had me verify myself as the creator of the account. I still can't get my account back because they're still waiting for "the creator of the account". So I don't why they would make me verify myself when they wouldn't even use that information. So now I can't play a game because Epic has been really bad at retrieving my account.

Date of experience: January 19, 2022
Minnesota
1 review
2 helpful votes
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Horrible
June 6, 2023

I wouldn't even give them 1 star but that's the option available. My sons account was hacked over a month ago and several attempts to get ahold of epic games no one will help us. Between me and my husband emails no one will respond. Holding his account and all
The money we have in the account hostage. Completely ridiculous company.

Date of experience: June 6, 2023
Washington
1 review
0 helpful votes
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Poor Stability
December 12, 2020

I am a fan of their games but however whenever I open the launcher it immediately tanks your internet, sending any other task into the abyss an slowing down everything but itself to a point where even google thinks it's offline when you have a speed of 600mbps. If I could avoid the launcher I would but they absolutely force it down your throat if you wanna play their games.

Date of experience: December 11, 2020
Ohio
1 review
2 helpful votes
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I had a problem and asked for a number numerous times and I got told they don't have numbers. We went in full circles for 3 days and they didn't answer my question. I told them I will tell everyone I know not to play epic games and told them they suck at customer service. I talked to 15+ people and they all gave me the same answers which didn't answer my question. It's the laughing stock of customer service.

Date of experience: September 2, 2020
Washington
1 review
0 helpful votes
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I'm trying to play the games that epic gives me, I download them and it says I have to wait 3 DAYS for fortnite. Me personally, I don't play FPS a lot, but I know I'm definitely not going to play on epics platform. You thought that was bad? I waited the 3 days, then had to wait another 4 hours for the game to "install". After the long and wasteful amount of time I waited to see if the game was somewhat good, I get disconnected. I try this on every other FPS game from epic, and it still happens. Not to mention the graphics quality is sucky.

Not recommended to people who like smooth gameplay or fast, because you will not get that in return after waiting 4 days to play some games.

Date of experience: May 14, 2023

Overview

Epic Games has a rating of 1.2 stars from 542 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epic Games most frequently mention customer service, rocket league and fortnite account. Epic Games ranks 131st among Gaming PC sites.

service
249
value
225
shipping
153
returns
185
quality
225
+87