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Netherlands
1 review
4 helpful votes
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Bad support
January 12, 2024

Already 10 emails have been sent back and forth and it is still not resolved when logging into my account. I only hear thank you for your patience and then a standard message again which does not solve the problem. This has been going on for 3 months now

Date of experience: January 12, 2024
Georgia
1 review
0 helpful votes
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New Fortnite Maps
November 21, 2022

I think Epic games should have maps from chapter one and chapter two where you can choose what map you want, because people don't like the most recent seasons. So I want to be in Chapter 3 season 5 or 6

Date of experience: November 20, 2022
Michigan
1 review
2 helpful votes
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Make sure you are prepared to jump through 100 hoops. Verify a ridiculous amount of information. Be ready for frustrated kids and husbands trying to figure this $#*! out too. It would be best if Epic made a simple REDEEM button in all of their games. Like a V Bucks card for Fortnite as an example. There has to be an easier way.

Date of experience: January 7, 2024
Texas
1 review
0 helpful votes
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BEST GAME EVER
August 27, 2023

This is a wonderful game but I have one part that I would love to see in game. When you are in the storm it can be pretty bad when you're far away from storm so there should be a drink for storm shield which would be a cyan-purple colour.The colors below all combined,
Thank you,
Cormic

Date of experience: August 25, 2023
Ghana
1 review
0 helpful votes
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Gta
July 9, 2020

Gta premium should always be free to those who do't have credit cards so epic gets 2 stars plus what about those who aren't i america what do they have to show for if the can't play this game because your suppose to by it

Date of experience: July 7, 2020
Australia
1 review
1 helpful vote
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AMAZING! LOVE THIS!
July 18, 2020

Epic games is amazing! Don't hesitate to download one of their games! I had an issue with my account and sent an email to them I got a reply in less then 5 minutes and was able to fix my account in no time. There team is great and trusting also very very very helpful!

Date of experience: July 17, 2020
Texas
1 review
1 helpful vote
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The alien spaceships are so annoying you can't even block them whenever they shoot a little power balls at you I'm just trying to play it regular game of fortnight and the Powerball‘s of the alien spaceship or whatever start shooting at me and fortnight is getting very very boring now that if you have an alien spaceship you're literally over everybody else you're stronger than them you can shoot your little things at them you can it's like 10 out of 100% chance that you can like survive the blast it takes three blast is for me to die and it's very annoying

Date of experience: June 18, 2021
Florida
1 review
2 helpful votes
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It works in many ways but the thing that destroys the whole launcher is their download functions. If I try to download something but change my mind or god forbid I don't have the room there is no way to cancel the download or remove it from your game without finishing it so you have to remove stuff from your pc.

Date of experience: June 18, 2022
South Carolina
1 review
0 helpful votes
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Cross Platform Play
June 16, 2022

Epic can you please change the cross platform on fortnite. Its so annoying being on console and playing against PC players. It's so unfair because they have advantages. I can't even enjoy the game with my friends without being killed by sweaty PC players.

Date of experience: June 15, 2022
Michigan
1 review
0 helpful votes
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Mediocre
August 22, 2021

From a gamming standpoint its pretty good with frequent game giveaways and constant sales, however developers completely disregarded security. My account was compromised, password and email changed and there was little help from contacting epic games community support. Long story short my account with multiple games got hacked and epic games gave zero $#*!s.

Date of experience: August 21, 2021
California
1 review
0 helpful votes
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They helped me.
April 6, 2022

It took a while to get a response, but it was worth it. They helped me change my old email to a current one. I give it a 4 stars instead of 5 because last year they weren't helping me but i'm glad it was helped today.

Date of experience: April 5, 2022
New York
1 review
0 helpful votes
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I think they should just add powers of their own come like the marvel season, but make powers of their own, so that they could just keep it in and not make them from a Collab but overall, it's just a good game the creative, his nice battle Royale was nice except for all the teleporting because how bad my Internet is but still.

Date of experience: August 1, 2023
Virginia
1 review
0 helpful votes
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Garbage!
July 24, 2021

112 emails trying to get a nameless account named and a Nintendo account linked. NO HELP AT ALL, they had me doing the same dumb steps for like a whole week. I just kept the dummy account but I WILL NOT be adding ANY Vbucks on this account AT ALL The only reason they get 2 stars is because of the dumb entertaining names they have.

Date of experience: July 23, 2021
Missouri
1 review
0 helpful votes
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Mini game too hard
January 11, 2023

Hi I'm user InvincibleMario5 and I'm complaining about a fall guys ultimate knockout game called puzzle path me and my my friend were playing and we keep running into puzzle path and my friend made it I can't because THE GAME IS TOO HARD and confusing because how are you supposed to make it though you don't know can you at lease not make it change but over all I think the game is really good

Tommy

Date of experience: January 10, 2023
Pennsylvania
1 review
0 helpful votes
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If we had 500 vbucks in the battle pass then people who are just starting have a chance to have there first skin

Date of experience: May 24, 2023
Missouri
1 review
1 helpful vote
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Good games
December 20, 2020

Fortnite is fun and you can talk to friends and you can create anything you want in creative plus it is a good game

Date of experience: December 19, 2020
Germany
1 review
0 helpful votes
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I don't really like Epic Games Store. It feels less convenient compared to other platforms. The interface is clunky, and navigating through it is often frustrating. The only reason I use it at all is for the occasional free game giveaways, which are nice but not enough to make up for the overall poor user experience. I hope they improve it in the future, but for now, it's just not my go-to platform.

Date of experience: March 25, 2025
Wisconsin
1 review
2 helpful votes
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If I could give them nothing it still would be too much credit to this piece of crap pc game launcher! I thought it could not be that bad with how people talk about crashing games or not being able to play there games that they BOUGHT, I know a lot of people could not update because of the error 1603 and many regular users stepped up and helped the community fix this and to them, u have all my respect. If there is a game that releases on epic just wait the year for Steam. I have tried all the fixes still will not download.

Date of experience: April 25, 2023
Pennsylvania
3 reviews
7 helpful votes
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Disappointing and Impossible to use
February 8, 2021

I was recommended I make an account on Epic Games to play with one of my friends. Making the account was easy and straight forward enough to do, but when it came time to actually play the game? The word impossible comes to mind. I opened the game launcher as was required to play, and input my information. However it sent me to this "pick all the pictures with a bus in it" which were very small, impossible to enlarge, not to mention there were 2 pages of them?!
Needless to say I failed every single time to the point of being locked out of my brand new account.
I do not wear nor do I need glasses but those images were impossible to see even with me putting my face right up to the screen. Epic Games is absolutely not user friendly.

Date of experience: February 7, 2021
Germany
1 review
3 helpful votes
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Never contact support, they'll only make your problem worse. In August 2023, I had an issue with my Fortnite account and thought I'd reach out to Epic Games Live Support Chat (biggest mistake). Anyway, I explained the problem, and the staff member said, "I can't help you, suspicious activity is on the account," and then closed the ticket. I thought, whatever, I'll just solve it myself. But what do I see when I try to log into the Epic Launcher? "The account has been deactivated." And every time I contact Epic, they close the ticket with the reason: "We couldn't identify you as the creator of the account and can't make any changes to the account," even though I've provided all the information and it was correct. And they still close the ticket. NEVER REACH OUT TO THEM. One star would be too much. Still haven't found a solution.

Date of experience: April 1, 2024

Overview

Epic Games has a rating of 1.2 stars from 542 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epic Games most frequently mention customer service, rocket league and fortnite account. Epic Games ranks 131st among Gaming PC sites.

service
249
value
225
shipping
153
returns
185
quality
225
+87