Express Online TrainingReviews 12,671

The videos were good teaching tools. The information provided is detailed and relevant. The assessment questions are mostly well-worded and relevant but some were worded in a confusing way and/or referred to content that was not in the notes. Staff are responsive to emails when you contact them for help. The big downside for me is having to wait at least five weeks (!) to do the second part of the assessment, which is a live conversation with an assessor. These appointments are also only available in business hours which is a problem if you are already employed - you will need an hour off work and cross your fingers that the assessor calls on time. So just be aware of these issues if you are planning on getting your RSA quickly and/or you are already employed. If I had known about this I would have selected a course I could get done in person over a weekend (although obviously that will cost more) and I would not have selected this course.

This course enabled a deaf student to complete their RSA and have so many more work options available them. The questions could be understood when explained and therefore, the student felt comfortable answering them. The phone link up for the given scenarios was handled by very understanding and professional assessors. I have done this course myself as the teacher. The student was very chuffed at gaining his RSA and is eagerly awaiting his certificate to arrive. Thank you to all staff at EOT

Despite what the website course flows says, you won't pay when you complete the RSA course. You'll pay after completing the online questionnaire section. This is stated in fine print within the website which most consumers wouldn't see (for example, hovering over the course flow with your cursor).

Following the completion of the questionnaire and payment, you'll be prompted to leave a review. Given that the content is well laid out and easy to follow in this section, you'd likely leave a four or five-star review.

The surprise comes when you log in to your account to download your certificate (because you've paid) and find out that there are two remaining modules to complete before you can get your Statement of Attainment.

In the first, you'll be required to submit videos in response to certain scenarios. These will take 1 - 4 days to be marked once submitted (it took four days in my case). You will not be able to access the remainder of the course until these are marked. Once marked, you will then have to book an appointment for a phone interview to complete the course, causing further delays. An assessor will call you within an allocated one-hour block and have you respond to a couple of scenarios in a role-play over the phone.

I would have absolutely no problem with this if the website laid this out clearly from the beginning. However, they don't and it seems intentional.