ELF Cosmetics

I ordered some make up from them. I miss spelled my address but immediately emailed them. They did not get back to me until AFTER my item shipped. Then refused to refund me until they recieved it back which we all know would take a week or two. So I fought and told them I wanted my refund now since there customer service was so poor they should of caught the correct address. So once I bugged them they finally said they refunded my account. Told me it would take 5-7 business day ok so that goes by 7th day I call them now I am told it will take 7-12 business day so I'm little aggravated but I cooperate of course. 14th day comes. Now I'm being told to contact my bank and they will prove it was refunded. So I contact them they tell me there's no trace of a refund so there not much they can do. So long story short I never got my order nor did I get a refund to this day. Be careful they are a scam!

I love elf their products are very good quality and so affordable That you dońt hesitate to be beautiful... The accessories are incredible especially the brushes are soooo soft and the nail polish is perfect. I'd like to buy à lot of thèse but they increase the price from 1euro to 2,50 euros and the only thing That makes me hesitate to order is the shipping price at home it is 6,95€ In France it is huge ( most of cosmetics sites In France offer the shipping from 15 or 20€)

This is the first time I have ordered from the elf website. I have ordered elf products from the Ulta website and I just LOVE them. They are very good quality for being so cheap. This time I ordered around $30 of products plus I used the "BESTOF2016" to get a free pack of sample things that is supposedly worth $18. After reading these reviews I have instantly regretted ordering right from their website. I wouldn't be so worried if it weren't for the fact that once I filled out my order and inserted the credit card number it had all my information correctly written down but it said "0 items in cart; total: $0.00". This happened the first time I filled out the order so I filled it out a second time. Hopefully it was just my phone acting stupid, but if it did charge the credit card and it ended up not being just a glitch in my phone, I will be very mad.

E. L. f. Cosmetics is my go to place for makeup! Wonderful prices, lots to choose from and great service! There are sales and perks from being a member as well!

I attempted to order $31 worth of products from elf two days ago. The first time my purchase didn't go through so I redid my order and it went through. I got confirmation emails and everything from elf and from PayPal that they removed the money. I look on the site today to see where my order was and when it'd be here and it said there was no order on my account? So I emailed customer support and they said it didn't go through? So if it didn't go through why did they take my money or email me about it? I basically wouldn't of even known that I wasn't going to get my order unless I emailed them and checked my status. I would of been put of $31 because of this. Beware. They just want to take your money.

I have been using the cleanser and mousturizer twice a day and the eye cream at night for 4 days so far. I have definitely feel an improvment in my skin and definitely can see a big diffrence. I have oily skin, it didn't make my skin feel oily the cleanser felt light and refreshing as does the mousturizer. My skin feels revitalized and more healthier than it has in a really long time. When I run out I will definitely will be buying more!

Elf only sent me 6 out of the 10 products I ordered. I was so mad. If they thought I wouldn't notice that they must've thought I was stupid. I then tried to call the number and it sent me straight to "please email us instead"... Ughhhhh. So then I went and sent them an email and they didn't even respond. I sent them an individual email and filled out the contact form online. I couldn't believe this happened to me. I thought this was a good brand but I was wrong. This was the first time I ordered from them and I will never go back.

I started using ELF in 2007 after reading a magazine article about a new company. I've never had 1 bad experience with service or products (in 16 years!) & was excited to see their products come to stores. I gave products to all my bridesmaids & bought items for friends to "spread the word" since they were so cheap. Today I logged in and could only view 1 of my past orders & none of my "favorites" (heart icon). I called customer service and a woman said I only had 1 order in 2022 and past order info was "all gone". I explained I've ordered online for years, and have ALWAYS been able to see all past orders + favorites as that's how I track the products/colors I use, including items I try out and determine I need a lighter/darker colors. She said she'd worked their 15 years and that "no company keeps that info". I asked if they changed systems (w/o telling customers) which would cause them to loose all past order info and if so that was kinda $#*!ty. She raised her voice, said she would not stand for me swearing at her and hung up. I called back and she continued to argue with me before saying she was blocking my number and hanging up.

To be clear, I called the situation $#*!ty (not her) because there was a problem on ELF's side (not mine) and the woman couldn't be bothered to help - isn't that why you call customer service? If ELF did somehow loose all order information older than 9 months I'd think ELF would want customer service employees to HELP customers figure out what items they want and take a new order, not argue and block customers from calling! I hope this is just one bad employee upset they were forced to answer phones today because ELF has done a fantastic job of growing from a tiny to a huge company and if I was the owner I would be pretty upset to learn that's how my customer service person handles phone calls.

I used to love ordering their products when I was in college so I figured now that I wanted to start wearing makeup again I would go back to a brand I knew. I placed my order and found out that the same day or next day they started a huge sale. I emailed to see if I could get them to give me the price difference for the sale that was going on and the attitude that I was received with was amazing. I spoke to several people as no one wanted to help and finally someone told me I would get a ONE TIME EXCEPTION and that I needed to pay more attention in the future. To future sales I don't know about. Okay. Strike one. Strike two, there are no ways to return products you don't like. Strike 3, the quality of their products are hit or miss. I know you will never fully love everything from every company but they need to work on making everything better overall from quality to customer service. They used to be about quality and that packaging was kept more basic to focus on the product and now it seems they have lost site of their original intentions. They just lost a customer. I know that is chump change for them and they probably don't care, but at least now I can tell other's go spend your money where if you have an issue your voice is heard.

I should have read all of the many complaints online regarding ordering on their website! I ordered some things as a Christmas gift for my daughter and it says if I spend a certain amount I get free shipping. I waited two weeks and even emailed them, with no response... when my package arrived it was missing items. They did charge my card for ALL of the items and never got back to my emails! When I tried calling I got an automated voice saying to email them! How is it that they can get away with taking money from people and horrible customer service? This was my first time ordering from their site and my last! I will also go on a mission to show the 9,000 followers on Facebook, 2,000 on Instagram and every other social media site I have, the MANY complaints against ELF. I refuse to spend a dime on any of their products and will make sure EVERY single person I know ( and in my line of work I come in contact with a lot of people from all over the world) know the truth about this scandalous company!