I paid for a new Kidde unit that is supposed to last ten years. I received a unit with a bad battery and was nonfunctional. I contacted the seller for help with a replacement or refund and they never responded to my emails. I definitely don't recommend this seller at all.
I received my new alarms in good order, in a timely fashion. We switched out the old ones for the new ones. We are no longer getting "chirps of death". Now we are getting "chirps of miss-installed or bad units, please replace." We intend to call Fire Dept. to help us figure out what is wrong with the new units.
25% restocking fee to return an item coupled with the additional shipping fees makes their return policy ineffective. Items they sell are available at Amazon and Homedepot with much better service.
Unacceptable delivery---I've called fedx and they said since I paid you for overnight, you're the one who must issue my credit--I've called and emailed you multiple times and have gotten no response!
My CO2 detector expired and I needed a new one. Ordered a replacement and it came within a couple of days. Easy-peasy!
I appreciated the personal reach out when my order was delayed by a few days. They wanted to make sure that fit my project timing.
Able to find items that were difficult to locate in stores or online. Shipping took a while but CS was responsive.
My order shipped within one day and I received it three days after placing the order. Exceptional service with great value on my purchase.
I appreciated the advice I received from a representative of the Electric Bargain Store, which helped me decide what to purchase. Delivery was quick.
Excellent response and timely delivery. Have been using Electric Bargain Store for over 3 years and have always had great
I needed replacement fire alarms for my house. I chatted with someone from the electric bargain store and they suggested a replacement and said that they could send adapters that would work with my current product. Even though their products were more expensive I placed an order because I though the adapter would save me time and I would not need to call an electrician. I tried to install one unit. The adapter did not work with my wired unit. I had several family members try to install and they definitely were not correct. The adapters were not packaged so I am not sure what the problem was. I tried to call and see if there was another adapter that would fit my unit. No one there. They did answer my email the next day. They said I needed to send photos. I sent the photos and they responded by saying the I could order a replacement package from them. I told them I had already ordered from them and they just kept repeating the same thing to me. I chatted with someone and they said I would have to pay a 25% restocking fee (which was $50.00) and that I would not get my shipping costs back ($15.00 each way). I asked why I had to pay a restocking fee if they were getting the product back. Then I got disconnected. I called and asked for a supervisor (they never connected me to one). I explained my situation and they said that they would have to have another department call me back.
Ordered 8 replacement smoke detectors. Needed to work with firex to solve the issue. This company not much help
Terrible item descriptions and even worse return policy (25% restock fee!)
I found the same items on Amazon for the same price and way better options for returns.
While the product was offered the order took forever to receive plus shipping costs are unreasonable.
Good experience. I had to email you to get a status update as time went by but you responded and I promptly received the goods after that.
My order was accurate and customer service through email was very responsive - good overall experience.
Arrived on time. I was intrigued by the selection of fire alarms equipment. Thanks for supporting my order and let me live with safety.
Easy ordering process and responsive customer service who handled supplier delays professionally and promptly.
Products were as described and packaged well. Delivery was very quick.
Overview
Electric Bargain Store has a rating of 4.7 stars from 6,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Electric Bargain Store most frequently mention customer service, smoke detectors and great price. Electric Bargain Store ranks 113th among Safety sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members