Electric Bargain Store

Product was easy to find and prices were competitive. I would not have purchased if pricing were more. The inventory was for the most part fairly "fresh" although the slower moving combo Photoelectric/Carbon Monoxide detectors were somewhat dated with a mfg date in **** (purchased in ****). If this happens simply contact BRK/FirstAlert to put it on record because the warranty is determined by date of manufacture. They are aware that older inventory exists and will typically allow "...around..." 8 to 10 months padding to their warranty period to allow for this even if you do nothing. I recommend putting it on record with BRK upon receipt of this type of product. This is nothing abnormal with ElectricBargainStores, just inherent in the nature of the smoke alarm beast. My overall experience with this vendor is positive.

When I placed my order, I was not aware that the product was not available. That was not an issue as I did not need it immediately, but it would have been nice to know. To electricbargainstores credit, when I was informed that the product was backordered, they offered me a refund. I chose to wait the two to three weeks they predicted. After three weeks, I contacted them again and they said the product would be shipped in 6-8 business days and it was. I received it and all is well! I would buy from them again.

After searching my local Home Depot, Lowes, Grainger, etc. websites for 8 replacement BRK hardwired smoke detectors and CO/smoke combos, I found that they didn't carry any direct replacements. Fortunately, I stumbled upon electricbargainstores.com who carried the upgraded models that replaced my discontinued ones. The price was great (based on other websites' comparable units), delivery charge wasn't excessive, and they showed up in a few days. Normally I like to shop locally and pick the units up myself. But since I couldn't find any, this online purchase worked out well. And since the wiring harnesses on the old models were identical to the ones used in the new units, I didn't have to rewire them (which I would have had to with other manufacturer's locally available, more costly units).

I was looking for a somewhat hard-to-find transformer, probably out-of-production. Many on-line places were either out-of-stock or "back ordered," which meant that they would have to contact the manufacturer before shipping, adding to delivery time - if they were going to bother at all.

Out of 5 or 6 places, electricbargainstores was the only place that had it IN STOCK and so I quickly ordered two to avoid delays or future unavailability (and received them in a little over 1 week).

Although it can take a while to get through to them on the phone (I wanted to talk to a "human being" to be SURE the product was in reality ON-HAND), but the service was helpful, nice, and competent.

I am VERY HAPPY to have found them and cannot recommend them enough.

I asked the online chat support person when to expect my order to arrive and he or she told me 4-5 business days. I made an appointment with the installer for 4-5 days after that. In fact my order arrived, in two separate shipments, 1 week and 2 weeks later than 4-5 business days from when I placed the order. By then, my installer's schedule was full for 2 more weeks. The long delay seemed like a big deal because the items in my order were replacements for the entire lighting systems in the two most heavily used rooms in the house, which had unexpectedly failed. I complained to electricbargainstores.com in my transaction rating. I quickly received a detailed explanation of what had gone wrong and an offer of a significant discount for my order. The chat support person had made an error and gave me the estimated shipping date rather than the estimated arrival date. The second shipment had been delayed due to our recent string of unusually severe winter weather events. Based on the fact that electricbargainstores.com had by far the best price on the items I ordered of any provider I could find (they are high-end items so price is a major consideration) and on the satisfactory response from customer service to my complaint, I've revised my opinion. I recommend electricbargainstores.com and I will turn to them again when I need electrical supplies in the future.