Overview
ElderHelpers.org has a rating of 4.2 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElderHelpers.org most frequently mention and great organization. ElderHelpers.org ranks 3rd among Caregiving sites.
Finally a group that connected an elder in need with someone with time, love and dedication to helping elders. Such a great organization!
That website is really good and help me connecting with helpers... would recommend to families looking for extra help with elders.
I am very much interested with Elderhelpers organisation. Tell me where to come in as I shall travel as soon as you need my support.
My opinion of Elder Helpers remains unchanged. People who take advantage of the elderly need to be brought to justice.
Update April 20 2016: (In addition I have responded to all of "Mary's" emails so their response about not being able to contact me is bogus)
Chuck... Mary... whoever you are,
Who is managing your website that you can't see that my profile is obviously live? I just received another phone call April 18th from another senior looking for assistance. I would love to send you the url but since I can't even log in AND when I chose to have you people send me an email because your site says my password is incorrect it doesn't send the email. Maybe I'm the one who needs a lawyer.
Mary R. Wrote: -------------------------
Hello Johanna,
Could you please confirm that your profile is not on our site anymore and in case you do see it please email us the url so that we can take it down.
Thank you for your goodwill,
Chuck
elderhelpers.org
I was contacted by Mary yesterday:
"Hello, I am Mary and here to help you solve this issue. Please let me know if you would like my assistance, I will be glad to assist you.
However if you refuse we will pass on your review to our lawyers, thank you.
http://www.pcworld.com/article/156605/Yelp.html"
Mary,
I would like nothing more then to delete my profile from your website; and I know I'm not the only one. Please do pass on my review to your lawyers and to any and everyone else you know the more visibility the better that is the whole purpose for posting reviews.
Thank you so much for your assistance!
Hello everyone!
I'm excited about joining Elder Helpers, and ready to start helping elders and their families. Can't wait to meet the elders
Wanted to say thank you n a shout out to Kris Default for donating a turkey to an elderly senior from ElderCare. Thanks Kris. Happy holidays
So many great adventures. So little time! There seems to be so many different choices. It would be wonderful if we could do a number of trips a year.
The program described on their website is not available. I paid for an annual subscription for $200. The service advertised indicates that you will be provided an access code to their system to view and contact volunteers. The website allows you to see profiles of many volunteers in the Sacramento region. It seemed like a match.com scenario. NOT SO. As a subscriber, you do not have access to a list of volunteers to review their bios, nor do you have access to contact volunteers directly. You are required to utitlize a volunteer coordinator to access volunteers. Not necessarily a bad thing, but significantly different than the services advertised. The volunteer coordinator assigned to me was only able to locate one volunteer in Sacramento after two weeks of searching. Remember, the website lists several pages of volunteers in the Sacramento zip code, The coordinator gave this volunteer my number to contact me without any notice or introduction. Upon meeting the volunteer, it was clear that she was not in a condition to care for my elderly mother. She didn't arrive to our meeting on time, I had to call her and remind her of the meeting. When she did arrive, an hour late, she appeared to be under the influence of alcohol. She was a nice enough young lady, but I cannot put my mother's care into the hands of someone who is irresponsible. And it was evident that the volunteer coordinator didn't share any information with the volunteer. She didn't know anything about the organization, nor about the profile i submitted about my mother. I have asked to cancel my subscription and requested a refund because I believe they have not delivered the services they advertise. They have refused to cancel my subscription and refuse to issue a refund, stating that I must allow them three months to find a volunteer. The CEO's communication skills are seriously deficient. His email to me was the rudest I've ever received. I indicated that I would dispute the charge on my credit account and he threatened to sue me. Unbelievable. Not sure if they understand the concept of customer service.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I am registered and trained, excited about ElderHelpers and ready to start helping elder and their families at.
Did the background check and filled out all of the info and sent money requested. Don't understand. Melody
Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
Waiting to start. Just signed up. Getting background check. Going to print flyers and distribute. Then, waiting to help someone in need!
Hi Constance, your background check is ready, we send it to your email.
I assisted with my mom & her Dementia.
I was a caregiver to my wife with ALS.
I know my way around a grocery store, shopping for almost 40 yrs.
Really sketchy people. They asked me to write 5 stars without letting me choose how many stars I wanted to put.
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.
I think this is a great cause. Looking forward to helping someone soon! I haven't received a call yet but hope to very soon.
I have been working with elder people for 3 years and i love working with me because i find out how to work with my clients and get to know them.
I have not volunteered yet i want to please advise
I can't rate have not work with u guys this what i want to do
They help us a lot when my father was ill, it took a little while to get the volounteers coming but when they came they were very nice and polite.
We are not supported by any government money. Solely volunteers, elders and their relatives help us pay for the technology and people making this service possible. Contributions from volunteers, training packets delivery, contributions from elders and relatives are handled by a third party meeting the best industry standards and is subject to change. Background checks are handled by www.IntelliCorp.net, a Verisk Company. We recruit our volunteers in reputable places and carefully screen all users. This service is new and innovative, we strongly encourage any visitor of this page to educate themselves by reading our FAQs at www.elderhelpers.org/faq and contact us via email for more information. Thank you.
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- San Diego, California, United States
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Business History
In the middle of June 2015, we have decided to stop offering a refund policy since it was rarely respected by our users. We switched to a third party meeting the best industry standards to offer tax deductible donation receipts, easy cancellation, and increased security.
We now only let informed people about our service (having read our FAQs carefully, and checked our listings of volunteers themselves) join our community. Each user gets access to our safe and convenient service for a small monthly contribution. We do not offer refunds anymore. There is no more subscription, monetary contribution is now considered a donation. And it is tax deductible!
People joining our community are asked to be patient, nice to our volunteers, and to report wrong and disconnected phone numbers to us, which is the only way that we can keep a database clean and up-to-date. This website is user supported: volunteers give their time and when they can donate money, elders and their relatives participate fifty dollars a month, and report their results to benefit the entire community of users.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section. As a special note for this extra strongly worded review: we have always had since conception a feature on our website for volunteers to set their profiles as inactive and therefore invisible to the public. We believe that this review was indeed left by someone with bad intentions and legal action might apply.