website thubmnail of ElderHelpers.org

ElderHelpers.org

Overview

ElderHelpers.org has a rating of 4.2 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElderHelpers.org most frequently mention and great organization. ElderHelpers.org ranks 3rd among Caregiving sites.

service
5
value
6
shipping
3
returns
3
quality
4
+2
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How would you rate ElderHelpers.org?
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Georgia
1 review
16 helpful votes
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Very disappointed!
June 1, 2017

This was my first time using Elder Helpers. I am very disappointed. 1 person was very rude to me on the phone, the other volunteer hung up on me when i told them who i was. I wont be using this service to help my mom. Not feeling comfortable leaving my mom with this service.

Date of experience: May 30, 2017
Mary R. ElderHelpers.org Rep
over a year old

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section

Algeria
1 review
0 helpful votes
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I gave it five stars, I just hope it is this level
October 19, 2024
Updated review

I haven't tried it yet, I will come back and evaluate this

Date of experience: October 19, 2024
Mary R. ElderHelpers.org Rep
6 months ago

Thank you so much for your participation in our wonderful community!


I rated it five stars. I just hope it is of this level
October 19, 2024
Previous review

I haven't tried it
After my experience I will review this again

Date of experience: October 19, 2024
New York
1 review
32 helpful votes
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Too much money
August 9, 2015

I went online to find an organization to volunteer my time and experience. However after applying this organization stated I much pay 50.00 dollars to volunteer my time. There is no way I am paying for my time. I rate your organization a zero

Date of experience: August 9, 2015
Mary R. ElderHelpers.org Rep
over a year old

Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Canada
2 reviews
24 helpful votes
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I've been a 'member' or volunteer with Elder Helpers for I think the past 2+ years, and only once has a man, a senior (who along with his wife was looking for a person to help with doing their housecleaning) but while he was rather kindly sounding on the phone and everything, he lived just too far south from me here in Edmonton, so I politely declined when I discovered that it would take me 3 buses and a good hour just to get to their house.

That was over a year ago, and since then nobody in Edmonton has contacted me about being a volunteer. I'm probably going to take my name off of Elder Helpers because it's just not used in my city.

Date of experience: April 13, 2015
Mary R. ElderHelpers.org Rep
over a year old

Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Tennessee
1 review
25 helpful votes
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I have been trying for months now to get help for my elderly Aunt and Uncle. They live in another state and I can't help them and they have no one near them. I can not find a helper. I have called and called. Got disconnects, no answer or they no longer do this. I asked for help from the home office or a refund. I got neither.

Date of experience: September 3, 2014
Mary R. ElderHelpers.org Rep
over a year old

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Georgia
1 review
7 helpful votes
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The best place to volunteer!
August 12, 2015

I had the best time of my life been a volunteer for Elderhelpers. If you have free time I suggest you volunteer for the Elderhelpers. You can register on their website at Elderhelpers.org. You get to spend time with the elders, and get to know them personally one on one.

Date of experience: August 11, 2015
Uganda
1 review
0 helpful votes
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I don't have much experience put I sincerely seek to get some

Date of experience: October 18, 2024
Mary R. ElderHelpers.org Rep
7 months ago

Thank you so much for your participation in our wonderful community!

California
1 review
11 helpful votes
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Read consumer reviews at:
https://greatnonprofits.org/org/campaign-for-aging-research-1

Reviews are mostly negative from consumers looking to find someone to help with their elder loved one, Many feel scammed. The only positive reviews are from board members and alleged volunteers. Many negative reviews of the organization. I love the concept but seems the many consumers are NOT satisfied based on actual objective reviews.

The biggest RED FLAG for me is that there is NO phone number. Any organization that does not provide a phone number for customers and customers to contact them should be viewed with a high degree of skepticism. I was initially excited to try this for my 84yo mother but am passing based on what I have read and based on the fact there is no phone number, and one is required to pay $50 a month to access the volunteers, every month, whether you get connected to a volunteer or not

Date of experience: January 18, 2020
Nevada
1 review
10 helpful votes
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I needed some information on how to help a senior couple I know. Elder Helpers answered me almost immediately and have been so helpful. I just wish EVERYONE knew of their serves to seniors. What a great idea they have: Volunteers (wonderful people who want to reach out to others) helping people who need help the most (our incredible senior citizens) - Thank you Elder Helpers!

Date of experience: July 10, 2014
Morocco
1 review
0 helpful votes
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Elderly care
October 17, 2024

I would be happy to participate.
Salmon is lucky if I get the chance to volunteer in elderly care, I will be very happy

Date of experience: October 17, 2024
Mary R. ElderHelpers.org Rep
7 months ago

Thank you so much for your participation in our wonderful community!

Washington
1 review
2 helpful votes
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Great community support
September 21, 2017

This is a great program, helping each other and creating real community!
Offering help and companionship to other members in our own communities is highly important, preaching with the example to our younger generations is a milestone in our future! Thank you Elderhelps for this opportunity!

Date of experience: September 20, 2017
Australia
1 review
19 helpful votes
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Elder Helpers is my favorite non-profit organization I support! And also my family and family friends support this organization by volunteering our time, to do things like serving meals to seniors and cook a helthy food for them.

Date of experience: January 3, 2013
Illinois
1 review
36 helpful votes
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Wow. I wish I had read Mary's extremely unprofessional responses to reviews before giving my initial $50; I never would have donated. I want to volunteer because I can't really afford to give money to charities, but I can afford to give my time. I begrudgingly paid the $50, but now it appears that a background check is also required, which will cost additional money. I already can't afford to eat until my next paycheck because that was my last $50. I'm a grad student and have absolutely no money to pay for a background check. I'm disappointed with my experience and wish I hadn't donated to Mary and this seemingly crooked organization. So, my advice if you're considering joining Elder Helpers is simply, "Don't."

Date of experience: November 7, 2015
Mary R. ElderHelpers.org Rep
over a year old

Because we have a huge pool of volunteers nationwide for elders and their families to choose from, we recommend you making your profile as appealing as possible and getting on board with our VIP volunteer program. With elderhelpers.org volunteers are never required to donate money. A simple registration is enough to have the opportunity to give back to the community, gain knowledge and wisdom from seniors. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Texas
1 review
9 helpful votes
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Reinvesting
January 5, 2016

I have had the benefit of helping my grandmother (102 years old) tranistion from completely independent living to semi and ultimately dependent living within her home. She has invested great wisdom into my life from her experiences spanning from her childhood in the 1920's, being married to my grandfather for over 50 years, to becoming a grand mother and acclimating to life in the digital age. I have been able to reinvest into her life by working in her yard/garden (with her has much as possible), reading with her to keep her up to date regarding current events, helping her around the house and grocery shopping with and for her. I moved to Texas this past year and want to invest in the lives of our greatest generation.

Date of experience: January 4, 2016
Canada
2 reviews
2 helpful votes
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They are a very good organization of o had the opportunity to help the elders I will with a big open hand I love helping people especially those who cant really do everything on their own Im going back to school to be on a psw worker in order for me to be a part of an organization that can help people to have a better and happier future just like us who have it easier I love meaning a beautiful smile on people faces.

Date of experience: March 23, 2018
Arizona
1 review
0 helpful votes
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Lack of communication
October 12, 2024

I signed up to be an elderhelper.
You take my money every month & that's ALL, I try to call the ph. Number
& NO ANSWER EVER. I email same NO RESPONSE. I want to cancel this
Drain on my bank account.

Date of experience: October 12, 2024
Mary R. ElderHelpers.org Rep
7 months ago

We are so happy to have this critical review. It gives us the opportunity to be humble about our limitations.

- We recommend 211 United Way for people with a net worth under 30,000 dollars. Extreme financial hardship is a handicap to use our service.
- Also if you are feeling psychologically challenged like this reviewer please call 1-800-950-NAMI (6264).

Thank you so much for reading.

*You will always be able to cancel your donation with a simple email to customer service.

Pennsylvania
2 reviews
38 helpful votes
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Website is a total scam, they are ripping off the elderly. They only do a background check if the person donates money. If you pay for one month, they put your cc on re-occurring charges and when i told them to cancel the re-occurring charge, she said, please remind us close to the date when the charge will reoccur. None of the names/ numbers on the list are up dated, none return the phone calls. This is a scam on the elderly. Please report this organization to the attorney general, bbb, angies list, etc.

Date of experience: November 25, 2014
Mary R. ElderHelpers.org Rep
over a year old

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Washington
1 review
7 helpful votes
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You charge $50 a month? That is not clear in your advertising. I tried to find your business on Better Business Bureau USA San Diego Ca, but no listing. What is your full contact information please so I can research you on BBB?

Date of experience: September 6, 2022
Mary R. ElderHelpers.org Rep
over a year old

The complaint has been investigated and resolved to the customer's satisfaction.

Texas
1 review
17 helpful votes
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No work? Is it real?
April 13, 2015

This company is a scam and the jobs are fraud... they never have anything available... It is hard to contact the managers of the company for any assistance. They claim to have reached out to you, but never attempt to do so... guess they want others to think that they are doing something but their not... BEWARE PEOPLE THIS IS A SCAM1

Date of experience: April 13, 2015
Mary R. ElderHelpers.org Rep
over a year old

ElderHelpers.org customer care did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and its services are concerned. Customer care can be reached at help@elderhelpers.org and SiteJabber offers a useful Q&A section.

Massachusetts
1 review
9 helpful votes
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Returned my email very quickly and saw to it that I got the information that I needed promptly and accurately. Truly a great experience for seniors having difficulties with federal paperwork.

Date of experience: November 20, 2014