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The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.
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This is the worst dating site of been on. Waste of money, which they won't refund even after a week. They will only refund your money within the first three days. The matches are terrible. So many from out of state. I've adjusted my settings again, but it doesn't matter. Matched with older men outside of my requested age bracket, and interests are completely opposite. I would not recommend Eharmony to anyone.
My title says it all, and is not even hyperbole, sadly enough. The matching system is cool in theory. The problem, apparently I am only compatible with people in other states, or men looking for a cuckold partner. Ewwwwww, that actually was not a joke.
I don't know exactly what that says about me. My only advice, don't let anyone skip their little interview process or whatever they call it. Or some dude from California may contact you too looking to enter into a cuckold relationship too. Well maybe that was just me.
Barely ANY MATCHES EVER. I've read other reviews too of this being the worst dating site too, so I don't think I'm alone. The "best" according to themselves is Zoosk, but maybe you can see what my opinion is on them. This site though, don't bother.
WASTE OF TIME AND MONEY! From the moment I signed up I was constantly matched with men outside of my state, way older than me and NOT the ethnicity I had in my settings. What is the point in having those specific settings available if eHarmony COMPLETELY ignores them?
Then between several emails from them all they tell me is that they don't guarantee success... well of course you can't guarantee success... all you do is offer matches that are ABSOLUTELY NOT COMPATIBLE! Do you even bother to analyze our profiles? What is the point in that 1,300 questionnaire and all of the parameters if you just ignore all of them? If there are not any matches at the time then say so! Don't just throw men that are old enough to be my father at me!
You are refusing to give me my money back but I promise you I will not be letting this go! This will not be the last you hear from me!
Split with boyfriend a couple of months ago after three years together and been trying to get back into the swing of the dating scene with a couple of dating sites (this one and wejustfit.com were both highly recommended so went with those). The good thing is that as a girl you don't have to work to hard to get chances for dates. The challenge is more picking the right ones and avoiding the total dorks and the players LOL! Its a real confidence boost though and is a really good way too build your ego back up again and make you realise that there are other people out there and they also find you hot or interesting or whatever. Makes me feel good anyway and its harmless and everyone is doing it now, even my mum has used an online dating site called primetimelove or something like that! Shes loving it, I'm proud of her ha ha! Plus just because you go on a date and don't fall madly in love it doesn't mean you cant be mates with the guy, I've already met some pretty cool guys that ill prob stay in touch with even if we dont date for proper. So yeah, if you've been hurt of dumped or you're lonely and wondering if you've still got it LOL then check it out and use it as a way to get back in the dating game, thats what i think at least.
EHarmony is an online dating site. Period. The site is a venue for meeting people online. That's all! If you go in with lofty expectations you will be disappointed. I can speak from experience that Match.com and Zoosk.com are the same. For them, it's a business. You pay a membership fee, and in return, they provide you with "compatible" matches. What are lofty expectations? Unrealistic expectations for a match. For men, unrealistic expectations are assuming you're going to get swimsuit models or stunningly gorgeous women with perfect proportions to go with their perfect personality. For women unrealistic expectations usually start with the "man of my dreams" who will take me to a romantic dinner, a walk on the beach, then a ride on his Harley to his art studio where he croons me to Frank Sinatra after showing me his latest GQ proofs.
If you can get past the above, the challenges still abound. The older you are the harder it is. If you're recently divorced how the heck are you supposed to find a profile pic without your ex-wife and kids in the picture? Obviously when those pictures were taken you did not think you would have the challenge of positing them on eHarmony later in life, and of course posting pictures of "single you" are probably 10 years older or more and not an accurate representation.
So you get past this part. On to your profile. EHarmony (and other sites) coach you to "be yourself" and answer questions honestly. This often results in one, two and three word responses or simple sentences that may make sense to you but baffling for others. This ends of as a guaranteed block.
So in conclusion - IF you can accept what the venue is (an organized fee service to match you with others), AND you can make an effort to pen an honest, well thought out, profile, THEN your chances of getting more quality responses increased substantially.
If you get that far (as many do), don't assume that the first match you have communication with will be the person of your dreams that you will partner with and ride off into the sunset. EHarmony is a dating site, not an online spouse selector.
Above all - let's face it. Being singles stinks. The younger you are the more that matters and the older you are the harder it is. I've had great success with getting 1st dates on eHarmony but not so great on 2nd and 3rd dates. These are on me, not eHarmony.
First off I've been on eharmony for a little while and I can see right off that I might have made a bad decision. 1 they don't let us search your own matches!... day who can find a match better than you... 2. They have this ignotio option for 24.00$, s when people can hide and look St your page... Question I thought we we're all serious about match making or are we still playing Facebook games... 3. I really haven't figured out his to send messages and or I M a specific person of interest because that of course is an additional price... Wow eharmony what do you actually do... No more than Facebook... oops I think a lit less!
Everything about this experience was disturbing. The fact that I was trying online dating to having to deal with eHarmony personnel and the inadequate matches they chose for me. Unprofessional unsatisfactory money hungry. Frustrating and a huge waste of time and money. I would rather be single than deal with this ever again
Joined in hopes to find a partner.
Emailed 9 matches and not one response! Joined eharmony thinking the men may be more serious on there than other dating sites. Well, no responses and last log ins of my 'matches' were outdated from weeks or months!
Do yourself a favor and try another dating site! Eharmony is not what it claims to be. I truly believe that it is a elaborate scam! Steer clear if you don't like throwing your money away! If there was a rating lower than 1 that's what they would get!
You see eHarmony everywhere so you assume its going to be the best company for internet dating. And overall, id say it lived up to my lofty expectations. They claim to have the mostmarriages coming from their site and claim that they are the number one, and its hard to disagree on one fact alone the sheer amount of people on the site is crazy. The only site that comes close in my experience is wejustfit.com (well worth checking out too if you have a chance). When you have lots of customers youve cracked it, as thats what people are looking for the more members on the site, the better opportunity for finding love. But on top of that this site has some other nice elements that make it easier to use as well as having good customer services (or so ive read). So overall if your thinking of joining up then youll not go wrong I dont think. The number of users speaks for itself.
Thinking about eHarmony? Save yourself a lot of disappointment... don't do it! Not only did I only get profiles of people I wouldn't want to know but even though I chose the 60 mile radius they kept sending me matches that were much too far away. The worst part is I just cancelled my account and got a message confirming this and the next day I logged in to make sure and found my account isn't closed at all! They automatically took the payment for another month and I can't find out how to stop them. What a rip off! Never again!
First, go on their website and see how "easy" it is to find contact information (a simple email address for a customer service representative)... I'm still looking. I've resorted to other methods social media and other email addresses I've managed to find. I've asked to be given the correct email address to solve my problem. When I was interested in trying this service, communication was quick, but when I've had issues it's been another story.
PS My issue is that I got an email for renewing my account. I spoke to eHarmony and made sure my account stated that I would not renew. Incredibly disappointed to have received this email. Since having received this email, I've uncovered that this happens a lot. I do not recommend eHarmony.
This site claims to be one of these thats responsible for a really high number of weddings so I figured it would be a good option. I hadnt really considered online dating, thought it was a bit sad in all honestly, but was at a wedding recently and it turned out the couple getting married had met on a site called WeJustFit.com. I guess it got me thinking again and I decided id give online dating a shot. EHarmony was the obvious choice, if lots of people end up married because of them they must know their business. Its been a few weeks now and there certainly arent any wedding bells yet. Ive been on a date but it was coffee and the guy looked nothing like his picture. He was nice and picked up the check but he pretty much sums up my online dating life so far, politely disappointing. You get lots of messages on the site and there is definitely a large selection of men to choose from but they dont all reply and the ones that contact me just arent quite what im looking for so far. Im a bit of a chunky girl but still thought it would be easier than this, after all being big just means theres more of me to love ha! Maybe I need to consider another site or just consider my online dating idea all over again. Ill give it until the end of my month and decide but dont expect prince charming to turn up at your door straight away, no matter how many marriages they claim to have created.
I joined several sites and eHarmony, by far, is the absolute worst. They are supposed to match you with others based on dimensions and it does not work. Men much shorter, no education, no income - some basics that I looked for! I spent way too much time and money and didn't meet one person from eHarmony! I did, however, meet someone on match.com and we have been dating for nine months. It is much cheaper and is a much better site.
This is the worst site I have been on. It looks so promising. However in two months the only person that has tried to contact me lives 110 miles away, three inches shorter than me and 15 years older. None of which was specified in my search criteria! To try and prove a point I have tried to contact 90 so called matches as apart from anything else I wanted to know what other people thought. Out of that 90 only 5 have actually looked at my profile. Which gives me to understand the majority of the profiles are fake/non active users as people normally look at a profile when receiving a message from them right? Oh and Cardiff and Swansea are really not local to Exeter - they're in a different country!
I only wish I had read these reviews before I joined. What a waste of money! Not one connection. I chose the 60 mile radius at their recommendation and I keep getting matched with people who live much further away. Then eHarmony is trying to get me to broaden my search. No, eHarmony! Do your job! I am overweight, but I'm FAR from ugly! There are a lot of appealing things about me. Either all the men on here are wayyyy too picky (and judging from the pics I've seen, they really shouldn't be) OR this is the absolute worse dating site EVER! There's no doubt in my mind, it's the latter.
I have had much success on match.com and POF but ZERO luck here. They match you with some of the most horrible, unattractive women from all over the place, even far, far away. I never saw one "match" that I would even let one of my friends date. You are stuck with the ugly, fat trolls they send you and make it impossible to search for what you like. At least my matches on the two other sites were for the most part attractive, some of them anyway. But it's funny how they preach superiority in finding compatability. Not one "match" they ever sent would be someone I would want to date EVER. So all of that "scientific" stuff they stand by is complete and total bull$#*!! Spend your money elsewhere, you won't regret it!
Worst site I've ever been a part of. They have zero genuine interest in you starting a relationship with another person. The interface is terribly flawed, as are their policies. The only thing they are interested in is collected money from you. Don't be fooled by their false concerns for you and your potential significant other. Use some other site. Eharmony is overpriced, dishonest, and selfish.
They take your money, lock you in (I thought a year would be a good amount of time), and then become a source of stress in your life.
So, I joined this site and, like every dating site, they have their gimmick to force you to sacrifice your firstborn to join by blocking, not only communication between people, but their freaking photos as well. Fine. Okay. Nothing's free. I accept that. However, there is, as I write this, a big green box in the upper right corner of the page that screams, "COMMUNICATE FREE UNTIL MONDAY" Great, right? Not so fast. Every time I tried to send a message to someone, it shoots me straight to the subscription page and says it won't send my message until I overnight them a pound of flesh. So, I send an email asking and, looking around a bit more, I see they have a free phone number. I call and the girl I spoke to said it was from Memorial Day Weekend and they "haven't gotten around to removing it yet." Wat?!? Wait, so, you want me to spend money on your site, but you can't keep up with it yourselves? Why, then, would I ever feel compelled to give you money? She stammered a bit, but assured me that they would not honor that special anymore as it was over and done. Yeah. I see, so, it's like an amatuer setup thing they have going on there? Or, what's the deal?
Answer: EHarmony is over rated and it's a lot of mumbo jumbo... If you're going to pay for a site match.com is set up much better and for a free site plenty of fish is really a nice site... BillyPrewitt.com
Answer: No. They won't refund you.
Answer: On your profile where you get asked questions like whats your fav movie and so on. Replace any answers you have already left with offensive language which in turn will violate their terms and conditions and they will have no option than to close your account. As for getting a refund good luck.
Answer: I called my credit card company because I cancelled within the three day grace period. Eharmony tried to say I had waited too long and therefore would be no refund. My credit card company disputed the charges, my account was credited and I was just notified that the dispute has been approved. No more eharmony charges. Hoe things work out for you.
Answer: You can't opt out. You are locked for the whole duration of your subscription even if u dont use it anymore they will charge ur visa regardless untill ur contract expires. I have to spend 11 more months to a site I cant use coz Im a transgender woman and no man in there wants me.
Answer: Well I have but I No longer on those sites anymore because they are scammers of course and I was on match truly.com and I deactivate my account off there as well but however sometimes I register on that website match truly.com even though I'm No longer a member on that website anymore because I still see the same lady Anna I'd Number is 60780729 and she's still online right now just like any other ladies you see on that site so I go on there just to waste their time and use abusive behavior against them to teach them a lesson and I don't pay money for that so that's why if you Noticed just pay close attention to the lady Anna on match truly.com and you will see her on wishdates.com and many other dating sites so I'm just tracking these websites down and you can see the ladies are Not real and can you tell me what Normal person would stay online 24 hours a day and seven days a week that's Not a Normal person that's a Networker and they like to make all kinds of excuses for themselves so don't listen to Nonsense about what they say because if you keep talking to these fake ladies they will Robb you out of your money so pretty much wasting your time because you are Not getting anywhere but a dead end and believe me I know what I'm talking about because I was on that website for two years and believe me they are phony and so is the customer support they are fake and they think they are very intelligent human beings and they think they can manipulate people so just watch yourself and be careful because I'm still seeing the same ladies on that website today from two years ago they are Not real and they are Not looking for anyone
Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.
Customer Care Information:
Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.