Very good customer service and never had problems with orders, And all of the stuff I bought were authentic via the scratch codes and so on.
1-big store that you can find what ever you want
2-lowest price when you compare with other websites
3-good coustmer service and support
They have a wide variety of products, they constantly have discounts (big ones!), and they care about user experience.
I had a very pleasant experience ordering from the site.
I had already bought some devices from this site and encountered some delays by shipping but the appliances were excellent
Ordered dec 6th shipped to another spot in china on dec 15th and then no activity. Usps can't track it. Efun can't track it. All they say is wait 60 days. This company is using my money with no proof it shipped. Scam. Run away. Don't let them advertise their scam.
I placed an order by mistake, wrote an email to ask cancel order and refund. They told me it always completed in 48 hours. Actually they did that, honest service, nice store.
Then I ordered a kanger dripbox kit, it is authentic as they said in the page. Arrived in 10 days.
Nice kit, awesome experience. I will keep them in my book.
Get no reply from them. Account banned without reason and can't even contact then and ask for reason.
They sent the wrong piece and they don't care. They didn't wanted a return, they did not accept to refund
I ordered some stuff from there nice customer service and patient to answer all questions, i have nice experiment with them since 2016 and i will do ordering stuff from there time to time
Efun is my favorite website for vape because they have everything for vape and they have authentic things
The price was good, it was an eVic VTC Mini, $43.98, it took over 8 days for the tracking info to even show that the package existed, and it was stuck in china for days, their support ticket system is garbage, 99% of the time it shows the support is offline even though it's in their online/working hours. I opened 5 tickets and only 1 of them was responded to and it didn't answer my question, and you could tell it was some Chinese guy that didn't speak any English and used Google translate. Finally it shows that it was in New York City, 3 days later it was here (14 days later), and it's a fake (clone) VTC MINI! $#*! THIS WEBSITE! THEY'RE FRAUDS.
*FOR THE PICTURES*
New means that the ticket has been made but not read.
Closed means they responded to it and closed the ticket so you cannot respond back.
Don't waste your time or be enticed by "cheap prices"... These guys are a pathetic joke.
First off, half the products they do not actually have in inventory whatsoever. There "pre release" is a scam. They take your money for products they don't actually have. Once the product is "released" they then email you explaining the "manufacture discontinued product", they then will tell you to buy something else and a refund will take 3-4 months. (They know anything after 30 days is non returnable and you are screwed, so they buy time) They essentially get hundreds of "pre release" customers taking their money and then find ways not to return the money or have you use it as a "credit". (basically doing anything to keep your money). Secondly, I have ordered from them (vaping mod) and they send me some defective clone that obviously is not original. I wanted a return (less than 7 days after I received product) they then asked me to send a 10 minute video of the problem. (which I laughed at). I did send them pictures of the problems and the only reply I got was "Thats not good, use another battery" THEY WILL FIND ANYWAY NOT TO REFUND YOUR MONEY! I had to open a pay pal dispute in which pay pal stopped their funds and they lost the case. Save yourself a headache and DO NOT use these guys. I also want to mention that manufactures will NOT warranty products purchased from Efun.top (obvious reasons)
That is the status of my order whenever I look. Never again. These are knockoff items, not even genuine. So how can they be awaiting shipment?
A horrible experience with no communication. The only good experiences I have had purchasing from China have been on Ebay and that is because Pay pal
PACKAGE LOST AND NO HELP FROM CUSTOMER SERVICE. HAVE TO FILE PAYPAL CLAIM. PROBLEM WITH UNDERSTANDING ENGLISH. I WILL NOT DO ANY FURTHER BUSINESS WITH THEM
Hello,
Sorry for that.
Please check one thing first:
Please help to check, if your online chat with our customer service in our OFF time, so we will reply you with emails when we are working;
If you send emails to our customer service, I'm sorry we will reply it one by one accordding sending time in 24 hours except weekend and off time.
1. If your package has been lost, we will refund you all, please just let us know your order number;
2. To check if your package has been rejected by security cheking when pass X-ray cheking. If it was returned back, you will get full refund, or you can ask re ship.
That is what we always solve the problem.
If your problem still didn't solved, plesae send me your order number I will help you with that immediately.
Very good company, the prices are the best, bu in my last order they changed an item by mistake and I didn't contact them to fix the issue
The shop is very nice, it has all the requirements of vape, and its prices are excellent compared to other sites, I would recommend it.
Have a lot of good vape products
Fast customers care
Price is good
Easy to access
Ship to every where
Overview
EFun.top has a rating of 4.1 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EFun.top most frequently mention customer service and vape stuff. EFun.top ranks 19th among Ecigarettes sites.
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- Fu Zhou, FJ, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Sorry to hear that. I want to say something about this:
First, Pre-sale is the product that not in stock now, and we will offer an estimate delivery time according factory. If there is any change from factory we will inform our customers at the first time. According our pre sale policy, if you don't want the pre sale item, then you can ask refund or change to other items. NO ONE refund has been over 48hours, this is the rule of our refund policy, and we didn't ask any ship back if your item is recived as a defective in 7 days. What's more, we sale most authentic items, but also some other clone items which are ALL CLAIMED in website it is Authentic OR ClONE. Plesae check infomation carefully before you order that.
Second, Every merchant has his own replacement or refund policy. What we need is a video to show that problem to us, this is a very normal require and once we checked, we will refund or send replacement immediately. I don't know why you are so angry with that if your video cannot show the problem clearly.
Thirdly I want to say why factory don't offer warranty policy for efun, but EFUN has offer warranty to your guys:
As you know, efun top has the supper bottom price for you guys which is against factory sale rule, however, we are always doing our best to get the premium goods at high price, sale it with low profit, to offer good service, warranty. We do all these for customers, but it harm factories benifits. They are angry with us, but they have no idea about us. This is why we stay here, always, best price, best service, honnest itmes. We are so disappointed that we do that as the normal process but maybe our customers didn't use fitable words that made you so angry with us. Here I appologise to you for all inconvenience, but i cannot agree with your words on efun.top. Thank you and have a great day!