Very easy to purchase and good price compared to other sites and product availability. Set included all of the items I needed to convert a previous wood burning fireplace to gas logs.
I purchased a few items from this store and was completely satisfied with the order execution and delivery time. The products arrived in excellent conditiom.
Outstanding
Nevins was terrific. He guided me through the complete transaction. The company replaced a faulty component immediately when I notified them of the problem
Purchase was fanatic with fast shipping and product arrived in mint condition. Item as a gift, but I was informed he loves the fan. I am a return customer of eFireplaceStore and will return again.
Fair price, quick shipping and they replaced a small piece broken in shipping. The quality of the fireplace looks pretty good. The fireplace is not yet installed so I cant comment on performance yet.
Received in very good shape. The installer said that it was one of the better ones for the price that he has worked with. It looks and works very well. I would recommend it to any of my friends.
The product was well described in its literature, easy to determine what accessories that I required, quick to ship and easy to install! Very satisfied!
Product of high quality.
Installation went as planned, with clear instructions.
Was shipped in very secure manner, reducing any chance of damaging product.
Very pleased!
I called to order a fireplace insert and was not sure what size would fit in our mantle. The salesperson was very helpful and knowledgeable. When the insert arrived it fit perfectly.
No hassle told him what we were looking for and they gave us exactly what we want. Didn't push anything else on us easy
It was my first call the customer service was great I gave her my part number of fireplace insert she told me what glass doors I needed I placed order I received a tracking number doors arrived in 5 days it was a great experience I will order again if I need anything
We used the web to shop, personal call to answer questions about what other parts and/or accessories would be needed to complete install. The personal service was awesome!
I purchased a standard fireplace and the necessary flue pipe accessories. The total cost was less than 1/2 of a quote from a local fireplace retailer. Communication was excellent. Highly recommended.
Researched info on U Tube first to see if I was capable of installing Refractory Panels on my own. Called efireplace Store and reviewed information on their internet website. Tech was patient, knowledgeable and very helpful, did not make you feel rushed and felt at ease asking whatever question needed to make sure you were buying the right product. Product was delivered almost immediately. Instruction on how to cure the product once installed were posted on the efireplace store website. Only one complaint which I hope will be corrected for future customers. The product was advertised as free delivery. However, upon almost completing the order, the tech advised me that Fed Ex would charge me roughly 165.00 to use the lift gate on their truck in order to deliver the product to the end of my driveway only. I was shocked to say the least. I can pay 65.00 in advance and avoid the 165.00 additional bill. The freight weight on the product was 300 lbs. I of course felt this was unfair to any customer. I politely protested but in the end thought it best to pay the extra 65.00 on a so called free delivery order. Free delivery should be free delivery. Happy holidays everyone.
It was all good. Ordering was simple andI was told how long it would take to receive my order. I actually received the order early. All arrived in great condition.
Bought a hearth rug and pellet bucket/scoop. Love both items! Arrived quickly, packaged well, and both were very nice quality items. Exactly what I was looking for. I highly recommend both items.
Worst company ever to return an item! Not worth the buy, bought something for $377 and i bought the wrong item, it costed me $100 for the mistake! Would never buy again!
The web site is very user friendly. The shipment was on time. The product was just as described and pictured. The "glowing embers" make it look very realistic. We are very happy.
Excellent customer service! They made sure i had all the things i needed and also help get with the things they do not supply. I would buy from again!
Found the site and they had just what I wanted, easy transaction very straightforward and easy to pay with their site payment form. Instant confirmation and very fast delivery
Overview
eFireplaceStore has a rating of 4.7 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eFireplaceStore most frequently mention customer service, fast delivery and good price. eFireplaceStore ranks 3rd among Fireplaces sites.
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- Memphis, TN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members