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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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I looked for the arrangement at the service but I never saw it.
Recipient stated they never received flowers. Despite getting a notification that the flowers delivered they were not at the service and recipient said they never received them.
Ordered a floral arrangement for a friends Funeral in Church Point LA, ordered online on a Sunday.
Received a call on day of the Funeral the flower would not be delivered to the Funeral Home as specified in the directions on the order, because the Flower shop did not service Church Point LA on that specific day and we could chose to have the flowers delivered the next day to the home of the Family. You did this to several of my friends also. So you won't get any repeat business from AKC members.
Hi Kevin C.,
After reading your review we found a lot of misinformation that you provided. Furthermore, it doesn't seem like you understand what Echovita is. Echovita is an obituary website, not a flower company. Therefore, there would be no reason why your company would order flowers on Echovita for dog show events. In regards to your order, you placed your order on March 2nd at 8:36p.m. EST, which is not during the hours of operations of local florists. Your order was processed by our partner, Blooms Today, and assigned to a local florist. Your order was to be delivered before 2:00p.m. On March 3rd, which was the next day. When the local florist opened on March 3rd and saw the order that was assigned to them, they informed Blooms Today that they were not delivering to Church Point, LA that day, which was a Sunday. Blooms Today then contacted you to notify you of the only other options they could provide, which was a delivery to the family's home or a refund. You chose delivery to the family's home and your order was delivered to the family's home on March 5th. Lastly, you claimed this happened with several of your friends from the AKC, but there is absolutely no proof of that, so we won't be rebutting that claim. Thank you.
The flowers were absolutely beautiful and definitely worth the money.
I set the delivery to arrive the evening before the 11am funeral service. There was no communication on if the flowers were delivered or on the delay that they would not arrive the evening before. Instead, I had to follow up the morning of the ceremony because the church had not received the flowers. At 10am I received an email stating delivery would be set between 2-5pm day of service. I called 2 additional times and was told different things, 1 person said they were going to make the service and the other said there is no guarantee they will be on-time. Disappointed, as I'm surrounded by a dozen flower shops that I could have walked in and delivered the night before. It set panic for an already stressful, sad event. The flowers were delivered at 10:30am as everyone was being seated for the service.
Hi Lauren R.,
This is Echovita. After reading your review, we did some research regarding what happened. It seems your explanation is not right at all. First, when you placed your order on March 1st at 1:03p.m., you chose a delivery date and time of March 2nd at 5:00p.m. (the proof is on your order confirmation email), however, the service itself was held on March 2nd at 11:00a.m. Once your order went through, Blooms Today, as they always, checked the service information and recognized that the service was being held at 11:00a.m., so 5:00p.m. Would have been too late. Blooms Today then contacted the florist and asked the local florist if they could deliver the order before 11:00a.m. As opposed to 5:00p.m. As you selected. When you called the first time, you were told that your order would be delivered between 2 and 5p.m. On March 2nd because they were going by the information that you submitted. When you called back, the order had been adjusted for delivery before the start of the service. You were not sent a delivery confirmation until after the flowers were delivered at 10:30a.m. On March 2nd because delivery confirmations are not sent until after the delivery is made and it can take a few hours to receive it, but it includes the delivery date and time. In conclusion, you made an error when placing your order by providing the wrong time of delivery. Blooms Today recognized the error, changed the time of delivery to have the flowers delivered before the service and confirmed the time with the Church, and your flowers were delivered on time. You received extraordinary service. Thank you, Echovita support.
I ordered some flowers to be delivered for a funeral service out of town and they were delivered on-time as listed. Thank you for getting my flowers there as promised.
Arrangement not as pictured. Choice of flowers not what was pictured in online display...basically a case of 'bait and switch
Hi Stephanie,
This was not a case of "Bait and switch". The local florist assigned your order may not have had the exact flowers needed for the arrangement or the flowers they did have were not presentable (wilted), so they switched them with other flowers. If you are not satisfied with what was delivered, please call Blooms Today directly at 1-800-522-8707 for a partial refund. Thank you, Echovita support.
Decent, the flowers were nice, & the delivery was on time and good, but I was charged for lighting a candle that I don't recall ordering, I did not contact you back about the issue because I was in a hurry that day!
Please do not choose Echovita for your puechase of flower delivery. I found them on an obituary page and ordered flowers for my Sister-In Law's funeral. I ordered them on Feb. 27 to be delivered for the funeral on Mar. 4. Can you imagine the Embarresment of finding they were not delivered when arriving at the funeral. They called the morning of mar.4 to say they could not deliver them after we had already left for the funeral. When I called them to issuse me a refund they wanted to deliver them to my home. What a total wase of a company this is. Please Stay Away
Hi Michael T.,
We are sorry to hear about the experience you had. The local florist is supposed to inform the customer in advance (and in this case there was ample time) if there is an issue regarding the order. If the local florist didn't come across a last minute issue, then there is no reason why this should have happened. Please note, however, that Echovita is an obituary website, not a flower delivery service. All of our flower orders are processed by Blooms Today, and each order is assigned to a local florist within the area of the delivery address. In situations like this, Blooms Today always offers a refund or the opportunity to a delivery to the family's home if you have the family's address, not to the customer's home. Thank you, Echovita support.
Extremely disappointing! I ordered flowers for the wake of a dear friend of my wife's in Florida as we could not attend the service. A week AFTER the service I get notified they couldn't fill my flower order. Obviously it was too late to make any other arrangements. Since I ordered a day or two before the service, and they charged my credit card, they should have notified me immediately. Would never use the service again.
Hi Joseph B.,
We are terribly sorry about the experience you had. We will be contacting Blooms Today to ask what transpired regarding your order. It is unacceptable for a customer to be informed that their order couldn't be fulfilled after the service, let alone, a week later. If the local florist wasn't able to fulfill the order, they should have known that when they were assigned your order, unless of an emergency, however, I don't see how this is possible when you are notified 1 week later. Thank you, Echovita support.
It was simple and Easy.but you were unable to deliver. You were quick to contact and notify about the problem. Thank you.
I ordered the plants galare basket which was supposed to be "a handsome woodchip basket" filled with various houseplants and a small azalea for color. What arrived at the funeral home with our names on it was a small white ceramic planter with a few plants and some cut flowers. I was extremely disappointed and felt taken. I wouldn't have known this if I hadn't attended the visitation.
I also sent a dish garden for another funeral just 2 days later that I was unable to attend. I have no idea what exactly showed up there but I'm not very optimistic that it was any better.
Hi Joya,
If the plant you ordered was not what was delivered, please call Blooms Today directly at 1-800-522-8707. There is a 100% satisfaction guarantee or your money back. Please note that Echovita is an obituary website, and Blooms Today processes all of our flower orders. Each order is sent to a local florist within the area of the delivery address, so if your other order is not within the same area, then it is being prepared and delivered by a different local florist. Thank you.
My mother passed away so I ordered a wreath with beautiful flowers which was very expensive and it was TERRIBLE. My mother deserved better. Didn't look like the picture and was heart broken
Hi Rosa,
We're sorry to hear the arrangement prepared and delivered by the local florist was unsatisfactory. Blooms Today has a 100% satisfaction guarantee or your money back. Please call Blooms Today directly at 1-800-522-8707. They may request a photo of the arrangement for proof of your complaint. Thank you.
We ordered flowers for our uncle's funeral, but they were never delivered. Fortunately, our money was refunded.
It was 30 minutes before the service and the flowers still had not arrived. I called customer service a second time. When they finally arrived the lilies were broken and brown. The size was smaller than expected. Other flower arrangements were larger and less money. Most charged was $179.00
Echovita offered a variety of excellent options. Were unable to get me what I ordered but "would be as close as possible", for over $150-
Ok. Thank you. When I received my Visa there was an extra charge of $4.56…. For what? Being ridiculously to expensive to begin with?
Buying flowers for a funeral. Your competitions website was crashed. Felt totally scammed and taken advantage of. Will not deal with
Ecovita again.
Not to mention, I inquired to a visitor at the funeral on the size of the flowers and she said they weren't all that big….
Hi Kirt V.,
As stated on our website directly under the "Place order" button, some U.S. residents may be charged a foreign transaction fee depending on their credit card's terms and agreement. This is a fee charged by your credit card company, not Echovita. Although Echovita is an obituary website that serves both Canada and The United States, Echovita is based in Canada. However, all of our flower orders are processed by Blooms Today, which is an American company that assigns each order to a local florist closest to the delivery address. If you believe the size of the arrangement delivered was smaller than the dimensions provided under the photo of the flowers once selected, you can call 1-800-522-8707. If you didn't like the cost of the flowers, you could have purchased something cheaper. Thank you.
Fast and efficient. I do not wish to comment any further. Service was as required
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Hi LuAnn C.,
If you have any questions or concerns regarding your order, please call Blooms Today directly at 1-800-522-8707. If you received a delivery confirmation, they will be able to provide you with proof that your order was delivered. Thank you.