I ordered an arrangement for the funeral of a family member on a Tuesday for delivery to the service the following Saturday. On that Saturday I received notification that you had cancelled the order because you could not find a florist to fulfill the order. You had five days between the order and the service but did not notify me until after the funeral that my order was cancelled leaving me with no other option.
The flowers weee delivered late after the funeral services had already started. When I called to check on the status, the customer service rep was not very helpful and her only suggested solution was to offer a refund. I just wanted to make sure the flowers were delivered, not get money back.
WAS VERY UPSET WITH MY FRIENDS FLOWERS I SENT, I WAS VERY VERY EMBARESED! THE FLOWERS WERE WRONG! WRONG VASE, WAS SUPPOSE TO BE IN A DARK BLUE CUBE, THEY WERE IN A TALLER CHEAP BLUE VASE, WAS SUPPOSE TO HAVE AN AMERICAN FLAG, THAT WAS NOT THERE~ I WILL NEVER EVER USE THIS SITE TO ORDER FLOWERS AGAIN, I REALLY AM UPSET, I WANT A REFUND~
Hi Sheila,
I checked your order and it looks like you called Blooms Today directly and they provided you with a full refund for your order. I understand you are upset with what was prepared and delivered by the local florist, however, Echovita itself is an obituary website. Furthermore, you received a full refund for your order, which is excellent service as there is a 100% satisfaction guaranteed or your money back. You weren't satisfied, and you got your money back. Thank you.
Immediately after Valentine's Day, coupled with a severe snow storm in their area should have been a real problem with a short notice delivery. It was seamless…though sad beyond measure for the sender. Blooms Today made it happen!
We ordered one flower but apparently two were received at funeral home. Haven't seen our MasterCard bill as of yet, but hoping only one billing! Will be very reluctant to use you service in the future.
Hi Maureen,
You only ordered and were charged for 1 flower arrangement. If 2 separate arrangements were delivered on your behalf, that is an error by the local florist. I'm not sure why you'd leave a 1-star review because of an extra flower arrangement being delivered, even though you weren't charged for it. I've never heard of someone complaining about getting more than what they paid for. Thank you.
Thank-you for making this difficult time for a purchase for a dear family member pleasant and easy!
The product was lovely, everything terrific!
Thank-you so much, I will absolutely use your great service again!
Very poor service. Ordered flowers for a funeral and they showed up 8 hours after the funeral. Tried the service without every reaching a person.
Hi David J.,
We're sorry to hear your order was delivered late. We checked our emails, and you never contacted us. You say the support number doesn't work, but it does. The number for support for flower orders is 1-800-522-8707, as stated on your receipt and on our website, which is Blooms Today. Thank you.
Ordered 2 days early and surprised they were not there, then as we were leaving see they had been brought in, apparently during service and left at church desk. Very disappointing.
Ordering was a breeze; just wish I would have gotten a conformation email stating delivery of flowers. Since I was sending from another state.
Ordered sympathy flowers to be send to a friend and her family. Site stated it would be there within the service time. It was not delivered that day. I did receive the opportunity to send to her home, but to me, that negates the sentiment. A refunded was given about a week later.
I was not able to make it to a funeral. You made it possible for us to send our condolences to the families. Thank you
Ordered flowers for funeral with my credit card, no problem. I received an email later in the day informing me they couldn't make the delivery and canceled the order. Then the fun started! I tried using my card and it was flagged for fraud from my bank, and I said, let me guess, a flower delivery business? Yep. I think they operate like a food delivery service from home.
Hi Harry O.,
You ordered flowers, you received a refund, then you claim that it is our fault you credit card was flagged for fraud. Perhaps, the reason is because some credit cards for U.S. residents treats purchases on our website as a foreign transaction. Since Echovita is an obituary website based in Canada, some U.S. credit cards recognize orders from our website as a foreign transaction, however, Echovita serves both Canada and The United States, and all of our flower orders are processed by Blooms Today and are fulfilled via local florists. We don't "operate like a food delivery service from home". Thank you.
The flowers I ordered, for which my credit card was charged, were nowhere to be seen at my mother's funeral service. Perhaps they were delivered after the service concluded. I'll never know.
Hi Sherri D.,
Please check your spam for a delivery confirmation email from Blooms Today. If you didn't receive one, or you believe your order was late or not delivered, please call 1-800-522-8707. Thank you.
It was easy to order off the funeral home site. Received feedback as to receipt and confirmation that they were delivered. I was hoping for family confirmation but your company has no control over that.
I ordered flowers through this company to send to a funeral home a month ago for the service of my best friend's grandfather and they never showed up. I spoke to multiple representatives, and they were acting helpful, however they told me they "couldn't give me info on the florist they used." They did give me a full refund, but I definitely will not be using them again.
Hi Rachel P.,
Echovita is an obituary website who's flower orders are processed by Blooms Today. As per our policy, if any order is not delivered, delivered late, or the flower arrangement delivered is not satisfactory, the customer receives a refund, as you did. However, as per Blooms Today's policy, they do not give out the name and contact information of the local florist because it is a part of the agreement they have with local florists. Blooms Today handles the customer service. If you don't like that policy, that's up to you. Unfortunate circumstances can arise, which is why companies have policies in place. Customers don't get to overturn policies for their own liking and there are reasons why policies are put in place.
Echovita, without consent or payment, created an obituary for my brother that was copied directly from the site published by our legitimate funeral services provider. Echovita claims in its FAQ that you can request that their site be removed, but requires name, family relationship, and contact information to do it.
Hi,
If you'd like your family member's obituary removed, simply send us an email or click "Report this obituary" on the obituary page. Of course, we ask for your name, family relationship and email address because we need to keep record of who requested the removal of the obituary and to make sure you can do so. I would like to verify some details, since you included some false information in your statement. First, we do not copy obituaries, we simply further share the basic facts of obituaries that are publicly available. The only way we would have a complete original obituary on our website, is if the family or funeral home created one directly on our website, which, in that case, would say "Created by: (name)" on the bottom of the obituary text; or if the family or funeral home gave their permission to post the complete original obituary by clicking, "Authorize the original obituary" on the obituary page, which, in that case, would say "Updated by: (name)" at the bottom of the obituary text.
The online experience was great but I was unable to go physically to the funeral home so I have no idea if the flowers even got there.
Ordered a plant (peace lily) for a funeral. Received a call the morning of the funeral that they were unable to find a florist in the area who could deliver the plant. I asked if I could change my order to a floral arrangement and was told no. Left me scrambling that morning to find an another florist who could fill my order.
We noticed my mom's obit today and there is lots of false information, including where she was from and the fact that she is survived by her parents, who have been deceased for decades. Not impressed. This needs to be removed. The facts are enough. No need to make stuff up. And it's against the law.
We sincerely apologize for any errors and can make any necessary corrections. Please contact us directly and provide us with your mother's name and date of death, so we can locate the obituary. If you've already contacted us, then you will receive a response shortly. What we do is not against the law as we only further share basic facts from publicly available obituaries.
So disappointed flowers were not delivered for a funeral service. Good news is I could get through to someone on the phone, rare these days. The customer reps were very nice and gave me a refund right away. They said sometimes a confirmation is sent when the flowers are picked up by the florist and not when they're delivered and they will let the florist know.
Overview
Echovita has a rating of 3.2 stars from 1,712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Theresa B.,
We sincerely apologize for what happened with your order. There is no reason why our partner Blooms Today contacted you so late to notify you your order couldn't be fulfilled. Please note that Echovita does not handle flower orders. Echovita is an obituary website. All flower orders placed on our website are processed by Blooms Today. Once the order is processed, it is Blooms Today's responsibility to notify the customer of any issues regarding their order by communicating with the local florist.