eBags

Wow. In a day and age that you can buy a mattress and use it for months to see if you like it, this company will not let you try their bag and return it if you aren't happy with the product. I purchased the TLS Mother Lode Weekender Convertible backpack and used it for a weekend trip, where I realized I hated it. Despite being a backpack, it's too big for a carry-on. It literally doesn't fit in the overhead compartment of an airplane and I had to check it. It's not even remotely water resistant, as it was in the rain for a very short period of time and all my clothes were wet. When I tried to ask about returning it after my trip, within the 30-day window, they let me know that it must have all the tags on it and can't be accepted by the warehouse if used. Apparently, a quality product and customer service don't rank high on this company's list of things that are in their core values.

I ordered blue, received purple. Contact them to exchange, but they said I'd have to return and re-order. And the return credit could take 2 billing cycles to show on my card. They were out of blue, so I couldn't re-order anyway. So I still returned that purple, then they charged me for shipping, unless it was their fault they said. What? Wrong color isn't there fault. I'd ordered "blue" to match something, not that "purple" stuff they sent.

I ordered a bag and it was supposed to be delivered yesterday. Today I get the shipment with the other item but no bag. They have no idea where it is! They have to request status from warehouse and that will take 1-2 days to get a status! I cancelled the order because I can't have it arriving a week late when I am not home. Ordered replacement from Amazon and paid more. Tried to return the other item (which I only ordered to get free shipping) but they want a $4.95 restocking fee.

I used ebags.com for the first time, when ordering my sister's birthday present. I was a little leery to try the site out, but after seeing how detailed their descriptions were, I decided to try it. I received the package in the time they stated, and it was exactly how they described. Needless to say, my sister LOVED her bag, and now uses it in place of the bag that she was attached to. It was a great experience, and I will use them again. The only downside, is that they don't have as big of a selection as I would like.

Awful service. I ordered Tumi bags. The website popped up an offer asking me if I wanted FREE monogramming. I chose the selection, spent a bit of time deciding how and what I wanted and ordered.

The bags showed up with blank patches and when I contacted customer service, their response, multiple times was "not all bags can be monogrammed".

The crazy thing is that I would not have even thought about monogramming at the time if their website had not offered it on BOTH of these pieces.

I took the luggage to the Tumi store and had them monogrammed. Customer service was poor and they offered nothing for the inconvenience and simply held to their "not all bags can be monogrammed" response rather than apologizing specifically for their offer that did not apply.

I will not be ordering from eBags again.

The worst customer service next to Chinese customer service. Never answer the phone, online account can't track your purchases or show a current order, worthless. A VERY poorly managed operation.

Returned set of packing cubes few months ago, I was charged to return item, a re-stocking fee and a credit to use for future purchase. Due to the Covid 19 pandemic, traveling was not possible this summer subsequently I did not purchase travel items. I was not informed my credit amount would expire after so many months, when I called to request a extended date to use this credit I was told NO they would not do this. This is basically stealing a customer's money as I received nothing for returning the cubes. Will not order from this company again.

Purchased the Samsonite underseater from Ebags and found that this piece was way too large for the underseater space on my Alaska flight. The next day I called to return the luggage and they rejected the return because now it was a used item. The company expected the customer to research the aircraft luggage specifications before use. Calling the Samsonite underseater is false advertising because the only space it would fit would be first class section. This company does not know the meaning of customer satisfaction! I would highly advise others not to support Ebags.

Ebags suitcase is great! TLS Mother Lode Mini 21" Wheeled is our model and we love the different compartments. Easy to carry and nice design! We used for a month trip two people combining with a backpack. We can carry all the clothes and separate dirty clothes for laundry. We can also keep cables and computer for our online job. Toilettries can also keep in different compartment since there are many of them. The suitcase is perfect for short trips even for two people. Hopefully trying more products of ebags!