It takes about three weeks for them to process your return and when you call customer service they tell you they can't do anything for you. Be careful no free returned.

Never have I ever had so many issues ordering and I most of my shopping online. Duluth Trading will not cancel orders even if you call 5 minutes after ordering. Will not exchange items even if they have not shipped. You must receive the order then call them for a return lable, ship it back, wait for them to receive, then they will ship the correct item... You know if it hasn't been 10 years and you haven't gained 20lbs by the. To make issues worse they double charge all items as they ship. When calling to ask why I was being double charged the sweet, but simple, customer care agent could not tell me why this was, just that it happens sometimes and the charges fall off. When I asked when they will cancel the charges she did not know this either. So basically unless you have an extra $1000 lying around for them to double charge everything for an unknown time DO NOT ORDER! It's 2020 why can't you perform internet sales properly or train your staff!?!?! I spent 2 days talking to 3 people who new less then my dog. Never will I ever spend my money here again. I haven't even received my items and I am so disgusted I don't want them... But you know they won't refund me... Unless I spend another weekend talking through stupid and hoping for miracles.

I browsed their website looking for a Christmas gift. When I found it the website said it was "IN STOCK" and would be delivered between December 18-23 so I ordered it. As soon as I placed the order I got an email saying it was BACKORDERED and would not even ship until Dec. 30. Since this was on a Sunday I called their "customer service" the following Monday morning. I asked to CANCEL the order. She said they could NOT CANCEL an order once it had been placed. I asked why not since it had not been shipped. She said that was their policy and there was nothing they could do and when I received the order to send it back. Of course when I receive the order I will be in Florida for the winter so I guess it will sit on the porch until the first week of May. This is a HORRIBLE COMPANY AND I WOULD CAUTION EVERYONE AGAINST DOING BUSINESS WITH DULUTH TRADING.

Duluth does a HORRIBLE job with it's online ordering and processing. Twice I have ordered with results that were not good. I place a online order with store pick up that somehow the email order confirmation had the correct store but at some point it was change to pick up in another state. At which time they just canceled that portion of the order. I went to the store to pick up and was told i would have to purchase the items again after they had already hit my credit card for the items since there was 1 item that was actually shipping into the store. Took 7 days for them to credit me for the canceled order and they hit my credit card again for the shipped item. They did straighten it all out money wise but they held my money for a week. Second order (after i swore i would not order again) ordered two pair of pants. Woke up to alert from my bank they had credited my whole order. I logged in and could see they shipped 1 pair. Had to online chat to find out the other pair is coming from another warehouse and I assume they will hit my credit card again once they find them and ship them. No emails explaining what happened and the online chat was rude and unprofessional. Their stuff is very expensive and the shopping experience is not pleasant. Short of walking in and picking up your stuff and checking out it really is not worth the hassle. (I shop at another high end retailer, Talbots, and they do a much better job keeping you informed on what is going on with your orders).

I used to like this company. Lately, I've given it thought, and decided to never purchase from them again. A few problems.
1. If you order by a certain date, your item will be guaranteed to be delivered byChristmas. I ordered 5 days before the "final day to be shipped by Christmas"
2. I accidentally put the wrong address (fat finger hit one wrong number). When you call, they are unable to edit your address or make changes. This means my item will be delivered to the wrong house (hoping after speaking to the neighbor and telling them the item is being shipped there on accident, they will deliver to me in all honesty) this leaves me to my last complaint.
3. I ordered the same item again, with the correct address. If the neighbor gives me my package, it will be returned. I received an email saying product is backorder which means I WILL NOT get my item in time for Christmas (which was the whole reason I purchased from duluth) I then got another email today 2 days later- stating my first order is also back ordered. This tells me they do not process items in order. My 1st order should have been taken care of before my 2nd.
The company should give some kind of coupon to redeemed at a later date. I had free shipping plus 25% off (which was their promotion) I wish they would give me at least that promotion to use at a later date. Instead they just leave you hanging. I was super excited to gift a pair of jeans to my husband that he has been wanting for a long time... and can now fit after a 110 pound weight loss. STUPID duluth ruined that for me. Merry Christmas to you too duluth.

Their close are good quality, but still not worth the insanely high prices. You also can't cancel or change an online order once it's been submitted, which is a huge problem.

Here's another company that spams you with emails and you have no way to stop them. Can't find a way to unsubscribe. I think that makes them a sleazy outfit not worthy of your business.

I placed an order with Duluth just 2 days ago on 11/18/2020. Placed my order online and everything was fine and paid for it. The next day on 11/19/2020, I saw on my Bank statement, 2 additional charges from Duluth. I called and they had split my order into 3 different shipments and charged me for the shipments. They explained that the original order charge was a preauthorization but the 3 different shipments would total up to the amount I was originally charged. So then today, I received an e-mail saying one of the items I had ordered was returned. Said we received your return. I called Customer Service again and the guy told me oh it was returned for whatever reason. I told him that I never requested for my item to be returned that I just placed the order on the 18th. He was like oh well and sorry for that. I have placed several orders from them and this time has left a sour taste in my mouth. I will either drive to the store and shop or not order from them online again. This is just pitiful and pathetic. There is no such thing as NO BS Guarantee.

When Duluth Trading Company first came to Wichita, my husband was so excited. He called it the most magical place in the world. He loved everything they offered. I was not interested in the women's clothes, but got some women's underwear from Duluth.
After the "quarantine" and the store opened back up, I was trying to help my mom buy some women's armachillo shirts. They were clearance and rang up correctly in the register. I had been looking around in the store and noticed there was no Signage stating pricing. I got really upset because we don't make much money so buying Duluth stuff is stressful because it's so expensive. I look for sale and clearance signage when I go into any store. I used to work for retail companies signing their mervhandise. I complained, but the manager didn't care. I called customer service and they didn't care. I took some pictures of what signage was there. I called customer service and not only did they know I had taken pictures, but the customer service over the phone wanted my name and zip code and when I refused I was given bull crap answers as to why the sale wasn't signed. They treated me as though I was bonkers. I have thrown out all those overpriced underwear that made me smell so bad and I will never shop with Duluth again.

I'm a professional advertising human. I believe in it. That being said, I also believe Duluth Trading Company generates good quality merchandise at justifiably elevated prices because it is simply superior stuff in most cases. I am all for fun-blunt radio, TV and jingle productions.So I'm a fan; to a degree. Their productions are memorable and don't stink.
What damages my appreciation is DTC's relentless marketing after the sale. Daily emails are superfluous at best. Here's why I just opted to UNSUBSCRIBE. DTC brought it on by apparently developing a strategy the includes daily assaults as though I am some addled brained dementia shopper who forgets what I need. So they feel I now must shop DTC EVERY SINGLE DAY I SURVIVE my lack of self-awareness.
Do the employees there in Minnesota have similar trouble with their needs?
Like, they wake up thinking: "I must secure another product today or my life is wasted?"
Evidently you believe the Duluthers are like a homeless person who got a morsel from us then just opted to move into my garage. To Duluth ruthless marketing department:
You are welcome when I need you. After that, you are just an irritating mosquito.

They split my order without telling me. They took the hat off my order and put ups tracking on it with now no new order number. They said they refunded me and put a refund on some kind of return order number. It never went thoug on PayPal obviously because they didn't refund from the order number they altered and pulled the product from since that is the order number PayPal has. I could of disputed the entire charge it looks like but I changed it to only the hat. Now I have to wait until koseto January to get my money back. I also ordered some briefs and knee pads and it looks like the pads still have not shipped and they say the briefs shipped but it is also showing only the label was created and not dropped off. That might be more money I have to wait on to get back if it doesn't process in a few days. I ordered more because I had a great experience up until now but it looks like someone inside the company is creating labels and keeping the product for themselves because if they are not being dropped off at ups but the item is missing then ofc that's the only thing it could be. Duluth will need to fix this problem with their staff if they want customers.

I have purchased worn 20 pair of Buck naked underwear. The elastic waist band eventually failed in every pair. No guarantees after one year.

One star is too many stars for this company. Finding my tracking information one week after I placed was worse than a dentist pulling teeth. To start things off, no tracking information was ever sent to my email beyond an order confirmation. The only way to look up your order is to create an account with their website at the time of the order, you're out of luck if you check out as guest. After being disconnected with service "chat" twice and being given the wrong tracking number, I finally got my tracking number. When I wanted to bring up the issues I've been having ONLY for them to address these problems, they disconnected me again. Finally, after calling them and being placed on hold numerous times, nothing was done, and I am walking away feeling that they really only view their customers as walking credit cards. Nothing more. I will never shop with them again if they can make checking an order status a multiple day ordeal.

Side note, orders placed with other companies the same day (ALL using the free shipping option) have either delivered to my house already or sent me follow up email apologizing for delays in shipping with updated tracking information

UPDATE: After reaching out to them on Sunday, they stated that they would elevate this issue and call me back. Since then, they have not answered any of my calls and customer service chat will not connect. Right now, it seems impossible to reach their customer service team. Additionally, the tracking number that took hours to extract from their company now has mysteriously stopped tracking my package. I fear that I will have to end up disputing the charge with my credit card company.

Got these work boots there. They did this after month in a half. Called said it wasn't warranted on the boots