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Australia
1 review
1 helpful vote
Follow Ahmet C.
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I spoke to an officer at Dropbox a while ago. I briefly asked if I had 5 PCs and 3 users at work and could use it with a single account.
After the information he gave me, I decided to give it a try for a month. But at the end of the month, another official I interviewed told me how many people I was using, the more licenses I had to get. He said you could cancel at the end of the month if you want. So I canceled at the end of a month because it's too expensive. However, despite my cancellation, the money continues to be withdrawn. I phoned, I wrote an email. I get emails saying I'm renewing and the money keeps being withdrawn. Never give your Credit Card details.
Ahmet Cagın

Date of experience: July 31, 2021
Norway
1 review
9 helpful votes
Follow Ottar E.
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I just reported them to police, to take it further with Visa. We can't allow Dropbox to behave like that. You are invited to a free demo. After you have signed in they tell you that it is automatically upgraded to a paid lisence. And weeks after that, when it's to late to turn, they tell you the price - 750!

Date of experience: January 16, 2017
Ohio
1 review
1 helpful vote
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I am very satisfied with their service and very easy system to understand. They have very easy download and upload option but the space is very limited for free user. Anyways, it is very good product and recommended!

Date of experience: February 20, 2019
Canada
1 review
3 helpful votes
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I came across to promotion of dropbox to store my files online
I signed up for the account cost $170 annually charge
When I received my credit card bill I noticed being charged $850
It took several days to get someone(Good Luck with that) on the phone agents telling me because I choose to have an account under my business I have to have 5 account minimum and I am stuck on the account paying $850. This is a kinda trick they use to overcharge you for what you don't even need and
All people out there think twice before you giving your credit card number to dropbox.It is a scam to overcharge the people
Don't ever sign up with them you will regret it big time

Date of experience: August 1, 2016
Canada
8 reviews
89 helpful votes
Follow L M.
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I love Dropbox
August 12, 2014

I love Dropbox. The desktop app is easy to use; set it up correctly, let it sync, and you're good to go. When you need to retrieve your documents, photos, files, go to www.dropbox.com. Simple.

I do work at home, sync to Dropbox, go to work, go to Dropbox, download my file. Then work on it from there. Upload it back to Dropbox when I'm done.

I have used A Drive, Google, SkyDrive, you name it. I've tried them all. My favorite is Dropbox.

Date of experience: August 11, 2014
California
1 review
2 helpful votes
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This service, since they changed their policy, sucks. They recently changed their policy on their free account of not more than 3 devices linked at one time and they said if you had more than that before they changed to that policy you could keep all the devices connected. That was a lie, I had 6 and I was forced to disconnect 3 from the service.
I complained with no results and no consideration from them about their own policy. The price they charge for the paid account is ludicrous when there is other services far better with more storage for free like Google Drive at 15 gig with unlimited devices linked which is what I transferred to when Dropbox refused to allow me to relink my 3 devices that they forced me to unlink.

Date of experience: May 3, 2019
Canada
3 reviews
4 helpful votes
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I love Dropbox
January 6, 2014

I love Dropbox. It automatically saves all my photos from ym cell phone or my tablet onto my computer, so if I lose the devices or have to format them, I don't lose my photos! For a mother with kids, who often uses these devices for photos instead of my camera, this is wonderful! If you have a Smart TV you can view them with AllShare or Samsung Link too! It takes them whenever you are connected to your home wifi or you can have it use your data. Its easy and hands free. You don't have to do anything. And you get LOTS of storage too.

Date of experience: January 2, 2014
Arizona
1 review
0 helpful votes
Follow erik s.
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I canceled my DropBox account and was told no further charges would take place. I have proof, both emails and chat transcripts. They even told me if I was charged, I would be refunded.
Multiple charges from DropBox showed up after canceling.
I contacted DropBox and they said they couldn't see any charges and told me to contact Google.
Google told me they see the charges and to contact DropBox for a refund.
It's a never-ending circle. They keep blaming each other.
DropBox support is awful. They ask a ton of questions and then pass me off to someone else who will ask the same questions and the cycle just repeats itself. It's insanely frustrating.
DropBox would rather blame Google, who processed the payment, instead of refunding me. How are the employees working there looking at this situation and thinking, "He canceled his service and was charged over and over afterwards, lets no refund anything, yep that seems right to me!"

Date of experience: February 26, 2021
Arkansas
1 review
6 helpful votes
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Yes, file sharing is convenient, and the site is easy to use and share with others. HOWEVER, if you need support, plan on waiting a few days. Bandwidth space to upload files is a meager 26 - 62kb... AKA takes FOREVER for large files to upload!

Waiting 24 - 48 hours for a response as a paying business is simply unacceptable to resolve issues!

Date of experience: January 17, 2013
New York
1 review
0 helpful votes
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Dropbox makes it almost impossible to retrieve your uploaded files, especially if they are large. It is as if they are deliberately holding your data hostage, so you don't drop them. That seems to be their business model.

They don't tell you the size of your all your folders (only each on individually, one at a time)nso it is practically impossible to organize your folders by size to see which can be removed from the cloud.

You cannot even do something as simple and basic as print out a list of the folders and files you have uploaded.

When you unsync a file that is only online it does not download the data again back to your computer. Only the list of folders and files becomes visible in your computer, but the data still stays online.

They put unrealistically small limits on how much you can download, even with a paid plan.

Their whole approach is unintuitive and confusing.

Date of experience: January 25, 2021
Washington
1 review
5 helpful votes
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Deceptive and wrong
November 29, 2020

I started a 'free trial' which was scheduled to end on November 29th. On November 28th, the day I went in to cancel my free trial (which you have to enter your credit card info to use), they charged my account $200 for an annual subscription. This was the DAY BEFORE my free subscription ended! If it was November 29th, shame on me, charge me. But the day before is deceptive and criminal even if it is in the fine print somewhere. Come on DropBox!

Date of experience: November 28, 2020
California
91 reviews
225 helpful votes
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Great way to share information. I don't exactly understand how the folders and sharing works. Maybe I am not that smart, but I think a good design should be fairly intuitive.

Date of experience: April 21, 2014
Switzerland
1 review
2 helpful votes
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Uf someone tell you bad stuff about dropbox, that is probably because a competitor pay this dude a fat big check for it... dropbox is too awesome its definitively on my top 10 websites ever

Date of experience: October 2, 2011
Ohio
1 review
7 helpful votes
Follow FRED G.
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Dropbox is a total scam when it comes to dealing with their costumers. They can provide terrible service and they still will not refund the money they were paid. They will attempt to charge old and closed credit cards in an effort to steal your money. When confronted with the error they refuse to refund your money forcing you to contest the charge with your credit card. Use this service only if you are a fool and an a gluten for punishment. There are numerous free services that are worth using. DO NOT USE DROPBOX! YOU HAVE BEEN WARNED!

Date of experience: November 5, 2015
Indonesia
22 reviews
49 helpful votes
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I'm a free user so i don't have any problems that paid users mentioned. Probably, it's the solution... i'm okay and there's enough space for me, so i will stay this way.

Date of experience: February 8, 2016
New York
2 reviews
0 helpful votes
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Be careful they bill at the beginning of the cycle for the entire year so you are stuck will a real crappy service. Its expensive too.

Date of experience: November 12, 2022
Utah
1 review
5 helpful votes
Follow Hailey B.
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I loved being able to file share but their customer service is TERRIBLE. I was double charged $99.00 called to figure out what was happening they said they couldn't help me and I would have to visit their website and write what happened... two days and I still have not heard back from them. I called again and they said they could not help me. SO FRUSTRATING!

Date of experience: February 5, 2015
Iowa
1 review
2 helpful votes
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Unable to get support
September 29, 2021

I used Dropbox.com to share some video files with some friends, which required me to have a paid account. It was a short term need. When I wanted to cancel my dropbox account, I mistakenly thought that I could just delete my account and that would stop the billing. However, it did not. I learned later that there is a way to cancel when I still had my account, but I could not get back in to use that approach. I repeatedly attempted to contact support and got no responses. Finally, after six weeks of failed attempts, I contacted sales so that I could talk with a person. Even the sales folks are not allowed to contact support directly. They did submit a ticket for me, but it did no good. After another two weeks, I eventually had to cancel my debit card so they would quit billing me. This was the worst customer support experience I have ever had. Not only did I have to cancel my card, which was a hassle, but I have no hope of being reimbursed for the two months when I did not use the service but was still being billed.

Date of experience: September 28, 2021
Pennsylvania
3 reviews
22 helpful votes
Follow James L.
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I have been using Dropbox since there was a Dropbox. Great product. Works simply, easily and I often even forget I have it -- it is like it part of my operating system. Use it on Mac and PC... works like a dream! I flirted with SugarSync which was the most unstable of the alternatives to Dropbox; OneDrive was the slowest; Google Drive the least stable; Box Sync the 2nd most proprietary product (there are some file types it just won't sync, and it is the only Sync service that has that caveat), and iCloud, the most proprietary and oddly interfaced of the alternatives listed.

I have had Dropbox, and I will continue to use it, praise it, and recommend it to everyone and anyone!

Date of experience: May 6, 2015
Czechia
3 reviews
7 helpful votes
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Dropbox is awesome
March 17, 2017

I really adore Dropbox team. Their products are great, innovative and intuitive. paper.dropbox.com is another prove of it. Since its appering we switched from google docs to it

Date of experience: March 16, 2017

Overview

Dropbox has a rating of 1.9 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dropbox most frequently mention credit card, customer service and free trial. Dropbox ranks 109th among Online Storage sites.

service
33
value
30
shipping
9
returns
16
quality
27