I wont alot wagerin*******k ND WON OVER 4K THEY LCOKJED MY ACCT FOR NO REASON AFTER 2 YEARS AND WONT BRING ME BACK I WONDER WHY FANDUEL IS EVEN WORSE

Placed a bet and they refuse to pay! Would NOT recommend! WOULD GIVE ZERO STARSIF I COULD!

So obvious it shamful!¡!

They ask you bet just 5$ and you will receive 200 in promotional credit, turns out that credit is for only certain plays and only last a week! If you gonna give credit let us use it in the games we want and the time we want, SCAAAAAAAAAAAAMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM

For over a month, the app freezes when playing slots, I lose my progressive spin progress, have the close the app and restart/sign in again, to get app to work again. Progress is completely lost on the slot I was playing when it froze. I'm losing hundreds this way! It only happens when I start winning. They accused me of having slow wifi internet. Not true. Husbands a professional gamer and we have the best internet. Then they want to act like you don't have the most updated version of the app. Which I do.

And in order to help you, they make YOU do all the investigation. To even escalate it to their "investigation" department, they require you to investigate first. They require you to submit the following if you want to even possibly receive any type of help: dates/times problems occurred, how much you wagered when it occurred and the transaction ID (which they refuse to even tell you where you can locate this trans ID- fyi it's in the financial documents center on the app), they require the multiplier amount you "attempted" to "bail" out at (even though I was never trying to "bail out, I wanted to keep paying and spinning, but the spinning wheel froze in the middle of a spin and then the app has to be closed out! No one tried bailing lol). All Screenshots or videos of the ardor occurring. Version in the slot game being played. They tell you that you can find this by signing in, going to that slot, clicking open to play, and then searching through the game to find an options gear…. Whatever that even is). Then they want to know how often.

This is a lot of information! I told them this happens every single time I've played the app since April 2022. It seems fine but then starts freezing when I start winning. It never fails to NOT happen. Luckily I have weeks worth of screenshots.

Lastly, when this all started happening, it also decided to stop allowing me to play IGT slot games. Everytime it opens and then shows an error code and says "this game is already in progress". I've sent them literally screenshots and nothing has been done still. I've sent them all the info, transaction ID, etc. I spend $800+ a month on this casino app, Al almost gold level (currently silver but 100 points away from gold level), and the best they can do is send me a free tshirt to wear and advertise for them?

Wow. No. These are not issues with any of the following Michigan casino gambling apps: WynnBET, fanduel, BetMGM (my favorite), FireKeepers, FourWinds, Barstools (another fav), GoldenNugget, BetRivers, TwinSpires, and even Playgunlake, which has mostly unknown slots never heard of, has an app that works better than DraftKings.

DraftKings was great! The rocket ship…absolutely love that game. Customer service is a no go for me though! They absolutely should be investigating this issue, on their own, without needing me to do the job of their supposedly "investigation department" which my e. Fiancé who worked there until 6 months ago, said isnt even a thing. He quit his customer service job with them at the end of 2021 because of how scammy they are and he didn't feel comfortable provided service to customers using DraftKings.

See photos below. And if you see, at 12:52pm I did a spin on DraftKings double cherry, and it froze, closed out, and I couldn't even sign back in until after 1:30pm! I have the transaction I'd for proof and screenshots of the frozen spinning wheel at 12:52 and then again at 12:54 in the same exact frozen spot.

Plus tons of error screenshot from the last month.