Doordash

I had an offer from Doordash and tried to open it on my browser. I was thinking to change my order and change the store, but I made a mistake and punched the wrong button and punched place order. In other food delivery apps, they have "cancel" order on their website but not on Doordash. So I tried to text them. It was not even more than 2 min, ( I took a screenshot) but the customer service named Chuck Adam and their website said that they could not cancel/refund the order, and could only refund the tips and delivery fees because they already made it. This is very lacking and unprofessional, and a shame for Canadian food delivery if they want to challenge Uber.

I just ordered the Shrimp Basket from Crafty Crab for the first time. Oh my God was it wonderful! 10 beautifully fried large shrimp and onion rings (you have a choice here). They arrived hot and the onion rings were crisp and delicious. I will definitely order again!

Waited for over an hour for food in the middle of the night. After multiple tries of contacting the driver and then DoorDash, I get a call from DoorDash saying we cannot find the restaurant to pick up your order (how is it possible the company has restaurants that it can't even locate) and then they hung up on me after I got upset. My app then says the order is cancelled. No apology. No word. Nothing. I can't even order something else because of the time. There is no evidence now that I even placed an order so of course I can't complain on the app. Terrible company. Never again.

I think they have like 1 driver working for them in the entire state of AZ. Had a bad experience on Saturday where my delivery showed up late and the pizza was ice cold. They gave me a $10 credit so I decided to give it another shot. Huge mistake. I ordered from a place that estimated 30-40 min delivery time. 30 minutes later and it now says my order is 45 minutes out from arriving to me. Not even going to bother with their customer service team again cuz it's a complete joke. Honestly, just use anyone besides them if you're hungry and looking to eat within the hour.

Delivery time windows are constantly changed/pushed back.My most recent order did NOT have the fish that I ordered.I ordered flounder but got whiting. Apparently this is OK with doordash because they refused to address the issue. Doordash is canceled in my house!

Besides got my order 50 minutes late, driver walked to me under heavy rain without any hot bag or coverage therefor my order got completely wet and he didn't even said nothing l was in shocked couldn't believe what happened. Anyhow no way to contact with customer service which is awful coz only way e-mail which takes forever and they don't actually care.so one word this company supposed to be shutdown coz delivering unsafe food coz l been having stomach issue after that order..

I got 3 gift cards to use on Doordash. They will not load on to my account. Customer service won't fix.I've called a dozen times and numerous promises of callbacks and fixing it have been for nothing. Horrible company!

With all that is going on, having to stay at home you would think delivery drivers would just do there job. Not the case for one doordash driver in Chicago's Rodgers Park area, oh he delivered the order but on the way out of the building help himself to a residents amazon package in the lobby. Wrote a similar review on doordash's web page and it has disappeared, contacted by phone was put on hold then disconnected. Driver is driving a white Toyota rav-4. Be well and stay safe!

My husband and I wanted to give DoorDash a shot since Uber Eats and Grub Hub have not updated their maps with my address. It was great the first couple of times but last time, we ordered from a wing place on a day where it was half off. I asked the DoorDash customer service before I placed my order if they would honor the promotion and they told me they would. I placed my order. I get my charge on my credit card and I try to dispute it because it is the full price and they tell me they can't help me. I had a screenshot of them telling me they would honor the promotion so I sent it to them. They told me their prices do not change and they would not follow the promotion. I asked why their agent would tell me that unless he was just lying to me to get my business. I guess they will do whatever they want in order to take people's money. I will never use them again.

Absolutely the worst service I've ever experienced anywhere in my life. Ordered a time sensitive meal and it wasn't even picked up until after I was on hold still an hour later trying to cancel. Waited on hold between text support and phone calls for over an hour. In the meantime I Uber eats an order from a similar restaurant and it was already picked up with the driver texting me an apology for being only one minute late for an eta. Door dash is the absolute worst company I've ever attempted to do business with for food delivery. Anyone who chooses to use this horrific company is just asking to waste their money for a horrible service. I'd never recommend this app/ company to anybody ever. And I will also make it a personal goal to alert every person I come in contact with that this company doesn't deserve to promote itself in any other way but a complete rip off

OUTRAGEOUS! We were so hungry and one serve between 4! Never Ever use doordash. DoorDash said, "We recognize that you may be disappointed by this outcome". 'May be disappointed'? This is not how we conduct customer service and commerce in Australia.

I really do like the concept of this But let me tell you their driver leaves a lot to desired I've ordered amazing how my order gets delivered some where else...I always say bring it face to face as well as instruction how to get to me...yeah that doesn't work... I'm Allfor the American with disability act...but these people take the cake

A fantastic choice for people who enjoy starving to death. Place an order, then wait for hours for ddash to try and fail to raise a driver for you. Want a hot breakfast? Too effing bad. Wake up as early as you like, but breakfast hours will be over by the time they get their act together. Maybe they'll even be closed. Don't worry, because after they've taken your money and left you to starve all day, they'll take a leisurely 3 or 4 days to issue any refund. Broken. Designed by idiots. Scam.

I had a door dash order from Checkers, 30$, it added up to 19$, but oh well. It took 1 hr 30 minutes for it to get here and Checkers is 3 minutes from me. The guy showed up to my backdoor, no bell back there, I only saw him cause I came in my hallway and saw this strange man at the back door. He tried to give me ice cold burgers n fries and pop with melted ice in it. I did not accept the order from Osariemen, oh and I kept calling him but he never answered *******426. Looked on my back porch just now n saw he left the food sitting in the steps, the rabbits are enjoying it

I completely shut down my Door Dash accounts. Granted Door Dash does give a portion of your money back when issues arise. This still does not make up for constantly getting cold, undercooked food and items usually missing. Since this is an on going problem with door dash and basically and delivery companies. IE Grub Hub or Postmates as well it is not worth paying the outrageous service fees and tipping a dasher who flat out does not bother to check to see if the order is complete. I asked a Door Dash driver one time about missing items and I was told, not my problem pal contact the merchant. Well that does not bode well with me after you tip a person in advance like Door Dash requires and that person is too lazy to do their job. Which is to deliver what I ordered, completely. It's worth my time and money saved just driving myself to the place and picking it. I save on an average of $20 to $30 dollars rather than using the over price delivery places.