I ordered some canvasses a while back and when I noted another 70% sale I decided to order more products. I am astounded at how amazing the quality is and how beautiful every single product has been. I get really quite excited each time another parcel arrived. The blanket is just outstanding and above and beyond what I expected. I will certainly be using Dinkleboo for my photo orders in the future. Hopefully one day Ill make enough time to order a book.
Thank you so much Dinkleboo. Your personalised Christmas books popped up on my Facebook and I thought I'd risk ordering one. Can't be to sure with online orders these days. But a week later the beautiful book arrived and made my little girls days. Thank you. Merry Christmas.
Hello Tanya,
Thank you for your positive review! We have introduced several new Christmas books this year, which have been a huge hit with our customers! It means a great deal to us your daughter loves her book! Check out our Christmas section on our website for new and exciting items!
Warm regards,
Jennifer
Love the custom books with my child's name we have two of them so far. Also love the labels that are washable and last a long time. They are great for school items, water bottles, and lunch containers, etc.
Hi Katrina!
Thank you for recommending our labels and storybooks! We have just released our newest book, "The Super Hero!" We hope to work with you soon, and have a fabulous day!
Warm regards,
Jennifer
I've ordered several books for my granddaughter. She is just an infant but I hope to have most of your book collection by the time she's two. My daughter is a second grade teacher and even though she is only 3 months old my daughter reads to her every nite. My daughter thinks that they are amazing story lines and written well. She will have then forever.
Hello Cathy!
We are delighted you enjoy your Dinkleboo books! It’s wonderful to hear they have been a hit with the entire family! Just this week, we have released our newest title, “The Dinosaur!” Please let me know if you have any questions regarding our titles. I can be reached at support@dinkleboo.com, attention Jennifer. We look forward to working with you again, and have a great day!
Kind regards,
Jennifer
Seems like its more their website that is causing problems, but staff members are doing the fantastic job trying to help as soon as possible.
I left a negative review yesterday, but they sorted everything out today. Waiting for the order atm. Just want to say thank you to the staff!
Hello Anastacia,
I was able to find your email in our customer support system. I have sent your ticket to one our customer service reps and asked that she reach out to help you get your order through. I will follow up to ensure it has been taken care of to your satisfaction.
Thank you!
Jennifer
This book is the cutest and it arrived before Christmas. However I noticed we were the only faces of color in the book. There is a page in particular that has a crowd of people and there is NOT a single black or brown face. My daughter absolutely loves the book and although we teach our children that love has no color I would have liked to see that also displayed in this book.
I use 'Put me in the story' quite a bit, decided to use Dinkleboo because they had a good sale. Ordered a book as a gift for a babysitter and the book came with part of the title and babies name printed on the spine of the book. Reached out to the company and they were quick with responding and told me they would print a new book and send it right away... which they did, the only problem is that it is exactly the same as the first one! Now I have 2 personalized books with the name printed on the spine. Put me in the story is much different. They reach out to you right away if they see that there is something off on the book and they work quickly to make sure it's done right the first time. Their prices are the same, if not better and they have sales as well. I just wish they had a sale when I needed to order this last book!
Hi Sonny,
Thank you for taking the time to review Dinkleboo!
I am very sorry to hear there are errors with the books you've received! Can you please contact me directly at shannanm@photocreate.com.au with your order details, along with some photos of the books? I can then look into this further for you. Hope to hear back from you soon, and I apologize for the inconvenience caused!
Kind regards,
Shannan.
They ship ups them send it to the post office, the post office has no info and loses package. Buyer beware if you buy this as a gift, it will take the longest estimate to arrive if it arrives at all. Save yourself the headache and use a different company
Hi Ryan,
As explained via email, this will be delivered to your door via USPS. The shipping method selected by you at the checkout can take 7-10 working days once dispatched and we are still within that timeframe. This should be received by the end of the week. If you have any further questions, please don't hesitate to contact me directly.
Kind regards,
Shannan.
If I could give 0 stars I would! I ordered a book weeks ago and they issued a tracking for me, spoke with someone who said my order will be here by end of week still not update on tracking and no book! I now CANT REACH ANYONE, they won't answer and refuse to give refund! Horrible customer service and they're thieves! Should be disgusted in the way they handle things (these books are for children). Also I spoke to fedex they told me they never received an item to ship out but they see the company created a label and this isn't the first time this has happened with this company!
Delivery was quite fast. However, quality of the label is not what I expected. The print were not accurate with the size of the label, so when removing the label, part of my son's name was out of the label. Very very disappointed. Will definetely NOT order again.
Hi Hevelyn,
I am so sorry to hear this is how your labels were received! Can you please reach out to me directly at support@dinkleboo.com and attach some photos for me? I will then be able to get this resolved and organize some replacements for you. Hope to hear from you soon and I apologize for the inconvenience caused!
Kind regards,
Shannan.
I ordered 2 hard cover books. May 8 /20, after 6 weeks, I have received neither book... Sarah at customer service apologized for the wait but did nothing else to track my books or explain the delays... at $25.98 abook this is unacceptable! Someone please help!
I ordered a photo blanket which shipped November 22. It is now the day before christmas where it was a gift. I have not gotten a reply from anyone, called, emailed and cant get on live chat. Im am quite upset with this.
Hello Teagan -
Thank you for private messaging me with your order details so I can look into your blanket order for you. I will continue correspondence with you via our offline channel.
Thank you,
Jennifer
Initially, we thought postage was included with the voucher, only to discover postage was worth more than the memory cards purchase price.
Get details of all costs before purchasing Groupon vouchers. Not easy, as it isn't mentioned until you finalise your payment details.
Hello Julie,
Thank you for the message. We apologize you did not see the postage cost located in the fine print area on our Groupon site. If you would like me to send you a screenshot of this cost, please email me at support@dinkleboo.com, attention Jennifer. Thank you, and have a happy holiday season!
Kind regards,
Jennifer
Ordered a "photo blanket". Was unable to preview the results and what I received had half a photograph which I had submitted. After numerous correspondences with Dinkleboo (God forbid actually being able to speak to anyone, all by email) I was offered a "one-off" coupon which would allow me to pay delivery cost only for a replacement which should have been correctly supplied in the first place. Imagine my surprise (NOT!) when I stupidly tried to use the coupon (against my better judgment) and the code was deemed "invalid". Beyond angry and wish to warn others thinking of using this company.
Hello Barbara,
I have tried to search our support system for your case so I can review but unfortunately with just your first name last initial it is not coming up for me. I would like to check on the replacement code that was given to you because there should be no reason for it to be invalid. As for the preview, that occurs for each image individually as you are building the blanket. My apologies if this process wasn't clear for you. If you have suggestions that would have made the process better we welcome your feedback.
I will private message your for your order details.
Thank you!
Jennifer
Bought 2 customised pencil cases on 25 November with groupon. Contacted them on 23 December and they said should arrive by today. But it's the 26 in singapore now and no sign of the gifts. It's supposed to be Christmas gifts for my nieces. Now can't contact or access their chat. Disappointed with this.
Hello Lash -
My apologies that your pencil cases did not arrive. We only had a couple delays into Singapore this season based on the inquiries that have come in so they have to be lost in transit. I will private message you to get those replaced for you.
Thank you,
Jennifer
Don't order from this company. Find another one. Noticed an error just minutes after submitting my order, just wanted a dedication page added since I bought 7 books and 6 had it and one was missing. They refuse to help.
Hello Leo,
Because of our automated system, once an order is submitted, it goes into a printing cue with hundreds of other orders and cannot be altered. This is referenced on our website and by the customer care representative you spoke with. This process is standard not only with our company, but others in our industry. A resolution was initially offered to you but was refused. Ultimately it seems after some back and forth contact, a satisfactory resolution was reached. Please consider amending your review, as we were able to assist you. Thank you for choosing Dinkleboo, and have a wonderful holiday season.
Best regards,
Mark A.
Started off with problems over a fraud error against my order. Have to say though that I have received the Christmas ornaments today and they are really lovely and the quality is excellent. Now I would recommend using them.
Hello S. W.
The fraud alert is put on the account by the payment processor. I'm not certain why it happens from time to time but it is an issue we can correct. We just have to go in and mark the order okay to go through. I notice you say you have emailed us, did you try live chat? That is always the quickest way to reach a rep - especially during the weeks before a big holiday. I am going to private message you too so I can collect your order details.
Thank you,
Jennifer
Ordered two Groupon for books, Dinkleboo says codes not valid. Read other reviews and behold same problem. Bad business and social media word of mouth can damage their business. I hope they can help me order my books asap.
Hello O. F.
I will message you privately to collect your codes to get those working for you. If they are saying not valid it typically is a very quick fix.
Thank you!
Jennifer
We enjoy visiting the zoo and my father bought my son the personalized Zoo Book on Groupon. Ordering up was super easy and the final product is beautiful with vibrant colors and a great personalization I know my son will love as soon as he understands.
My only feedback is it would have been nice to have had ground shipping included in the Groupon, kind of felt like a gift without the batteries. No big deal, again, just feedback.
I will certainly look into other gifts in the future.
Hello Quin,
It is wonderful to hear about your experience with Dinkleboo! We are elated you and your son enjoyed his story book! Personalized items mean a great deal to children of any age! We hope to see you again in the future!
Best regards,
Jennifer
I ordered the slim labels for my daughter and they are lovely. There were so many adorable options to pick from and I really liked how the site worked well on my phone. Shipping was also a lot quicker than what was estimated. Would buy from again!
Good afternoon Dianne!
It's wonderful to hear you had such a seamless experience while using our site! We are continually releasing new items, so be sure to check beck often! Thank you for your business, and have a beautiful night!
Kind regards,
Jennifer
Overview
Dinkleboo has a rating of 3.7 stars from 921 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality and timely manner. Dinkleboo ranks 2nd among Stationery sites.
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Hello Carol!
Thank you for the glowing review! We appreciate the kind words and are thrilled you enjoy your personalized photo-blanket! We look forward to working with you again soon, and please have a fabulous rest of your week!
Kind regards,
Jennifer