Tried to redeem a GroupOn voucher for two hardcover Xmas books, and pay the $5 shipping. When on the DinkleBoo site, it made me pay an extra $10 for the books, plus $5 shipping, and then only sent out the cheaper soft cover books. Have tried a hundred times to reach Customer Service, but no response. Ended up costing me a LOT for very little, and HEAPS of stress.
The customer service representative was very understanding to what happened with my order.
She had no problem with helping me replace the stolen package
Thank you for your service.
I have used you in the past and will continue as well as give your company referrals.
A+ TO YOUR COMPANY
Hi Debby!
We are thrilled we were able to get your issue resolved! LaQuita always goes the extra mile with our customers'! Thank you for your continued support of Dinkleboo, and we hope you have a wonderful weekend!
Warm regards,
Jennifer
I bought these books for my grandchildren for Christmas. The books are so colorful and really well-made. Shipping was fast and free! I can't wait to see my grandkids' faces when they see their names as the main characters in their own personal books.
Good afternoon Shirley!
We are ecstatic to hear you are satisfied with your personalized story books! Please check our site for new offers, and have a fabulous day!
Christmas Sale: https://www.dinkleboo.com/occasions/christmas.html/?sncp=early_bird
Warm regards,
Jennifer
I ordered a personalized book for my niece through Groupon and when I tried to order the book it asked for a discount code, I entered the code that groupon sent but it wouldn't go through. I contacted LaQuita who was more than helpful and took the time to research the problem and came up with a solution quickly and easily. Extremely grateful and impressed with the company and their amazing customer service! Thanks again
Hello Leslie!
LaQuita truly thanks you for the positive words! We appreciate you sharing your experience and please do not hesitate to contact us no matter how small the issue. We thank you for your business, and have a wonderful week!
Best regards,
Jennifer
I ordered 3 books on November 30th. I received an email stating my books were shipped December 2nd. I still have not received my books. I have sent 2 emails and left a voice mail. The only response I got was an email verifying my mailing address. I wish I had read all of the reviews about this company before I ordered by books!
Hello Pam,
We apologize regarding the delivery of your Christmas books. After investigating your tracking information, we can safely assume your items were lost by one of our shipping providers (DHL). We did send them out in a timely manner, but unfortunately this was out of our control. After speaking with you offline, we are glad we were able to come to a satisfactory resolution for your case. Please let me know if I can further assist you. Thank you, and have a great week!
Best regards,
Jennifer
I purchased this book for my daughter's 7th Birthday and it was beautiful quality! The only thing I would have changed was I chose not to have a dedication page typed up because I wanted to hand write my dedication. When I opened the book there was no blank page before the story began. Thinking back I reacall this being said in the order but I misunderstood. If there was an option to write in a dedication I believe that would make it even more personal. Over all great product for the price. I also love how the stories can grow with the child, I feel with the personalized books with Disney charaters the child would grow out of quicker because their interests change. These stories can grow with them through their interests. I already have suggested it to friends and plan on future purchases.
Hi Brittney!
Thank you for sharing your wonderful story! It was our pleasure to serve you, and we hope you have a beautiful weekend!
Kind regards,
Jennifer
Kayla was amazing. Anytime someone goes above and beyond to assist me I like to thank them. I had been struggling for 3 hours and couldn't find my Redemption Code. I had talked to Gracie earlier on and she wasn't of any help apparently she also had no idea where I could find the code. Thank you so much Kayla.
Hi Lilian!
Thank you for sharing your experience! Our representatives will always do their best to ensure you are satisfied! We look forward to working with you soon, and we hope you have a wonderful weekend!
Best regards,
Jennifer
I couldn't fill out my order, something was wrong and I contacted your company. I spoke with LaQuita and she was so patient and helpful with the completion of my order! I would like her to know how good she is at her job, and hope that you acknowledge her.
LaQuita was very patient with me and helped me complete my order. I was very frustrated when my coupon wasn't being accepted, after having tried many, many times.
Laquita was very patient and very professional.
Thanks again,
Carole P.
Hi Carole!
We appreciate you sharing your experience with our fabulous customer service reps! I will make sure to pass this along to LaQuita! She always does her best to walk our customers through their issue. We look forward to working with you again, and have a fantastic weekend!
Warm regards,
Jennifer
First order fine, as a previous reviewer says.
Next order, a canvas with personalised details. They sent it with this year's date not last year's. (The baby would not even have been born yet so how could I have known the date, weight, length etc?) They sent me a 'copy' of my order to prove it was my error so I believed it and reordered, paying the same again.
This time the name was just one initial! Even though I had spoken with a Chat agent to say I was reordering and only wanted a year change. Again they sent me a 'copy' of my order, said it was my error and I would need to reorder! Now I'm daft sometimes but not that daft! So disappointing and a great money spinner for Dinkleboo I suggest, making customers feel they have made an error so they reorder.
Wish I had read reviews before, but they pull you in with a good first order service.
DO NOT USE DINKLEBOO UNLESS YOU WANT TO BE RIPPED OFF
Hello Sue -
My apologies for the trouble with your order. When an order is placed on the website it goes directly to production as soon as the order transaction is completed. Not at anytime in between would anyone be accessing your order to make adjustments or changes as the system is quite automated.
Now with the second order, did one of our reps actually make the changes on your behalf and place your second order for you? This is not typically standard procedure and not without a screenshot being emailed to the customer for approval. I will speak to the team if this is what has happened.
In the meantime, let's try to get this straightened out for you. I hate to hear you have ordered twice and now have two products that are of no use to you.
I will need to private message you to get your order numbers or email address used for the order so I can look it up.
Again my apologies,
Jennifer L
The Dinkleboo Team
I bought the book about the red shoes! I thought it was such a cute story and something a child would love to hear read to them many times! I got lucky and found my granddaughter little red shoes to go with this book for Christmas! Im very excited about this Christmas present as she can enjoy the book for years to come! The fact that its personalized is the most awesome thing to me because it says in the book the little red shoes are from MawMaw! Even though shes too young to remember the red shoes, she will love the book for a long time! The quality of the book is great! Its colorful and a fun story of adventures! Love my purchase!
Hello Marilyn!
Thank you for sharing your wonderful story! We are sure she will love and cherish her personalized story for many years! It was our pleasure to serve you, and wish you and your family a happy holiday season!
Warm regards,
Jennifer
Best gift, pretty good story with my little girl name and her lil brother name. I assure that all kids will enjoy this book for sure. Thanks Dinkleboo
Hello Sukanya!
It was our pleasure to serve you! Be sure to check out our newest title, "The Magic Tea Party!" We hope to see you again, and have a great day!
Magic Tea Party: https://www.dinkleboo.com/books/personalized-kids-books/personalized-story-book-magic-tea-party.html
Kind regards,
Jennifer
Awesome Job! Received my book that I purchased for a family member, the colors are beautiful. She will love to see, hear and read a story with her name imprinted.
Good morning Genette!
Thank you for your feedback! It’s great to hear you were able to get your situation resolved. As for your dedication page, we believe you may have edited your book, which caused the issue. As long as you are seeing the dedication page at checkout, it should print. I did check your order, and did not see a page added. If you would like to speak to me further, please email me at, support@dinkleboo.com, attention Jennifer. Thank you for choosing Dinkleboo, and have a wonderful week!
Warm regards,
Jennifer
I have to label ALL of my child's crayons, markers, pencils, etc & Dinkleboo made it easy and affordable. Cute stickers my daughter likes seeing on her supplies.
Hi Marcia!
I love to label all of my daughter's supplies as well! Please check out site for our back to school sale! We wish you and your family a fantastic night!
Warm regards,
Jennifer
Just a brief note to acknowledge outstanding service from one of your employees. Amanda Armstrong was able to locate my lost order and replace it making me extremely happy
Hi Lisa!
Amanda is one of our most seasoned and trustworthy employees! She is always willing and passionate to make sure our customers' are content and satisfied with their Dinkleboo experience. Our entire team knows how special and memorable these unique gifts can make your loved-ones feel. From the entire Dinkleboo team, we wish you and your family an exciting and joyous New Year!
Warmest regards,
Jennifer
I am very please with Jennifer in customer service she worked hard to resolve the problem of lost order and resent my books plus a complementary book for my grandson April
Hello April,
Thank you for your post. After reading your tracking information, it appears DHL may have lost your items. We did send your items out on 12/2/2016, which should have been enough time for your books to arrive in time for Christmas. We do see that your replacement books have been delivered and we hope you enjoy them! Thank you, and have a great day!
Best regards,
Jennifer
I've purchased a few books now for my grandchildren and they all LOVE them! I always have a great experience from ordering through shipment. These gifts are well worth the time and money.
Hi Lisa!
We thank you for sharing your fabulous experience! We hope to see you again soon, and have a great day!
Warm regards,
Jennifer
We ordered labels for back to school! They are adorable, high quality, and a big hit with my kids! Fun fonts, cute illustrations, and very very durable! I'm so glad I found this company!
Good afternoon Jennifer!
Thank you for giving Dinkleboo a try! We are elated you love your labels, and we look forward to working with you again! Please check out our fabulous Halloween items!
Halloween personalized items: https://www.dinkleboo.com/occasions/halloween.html
Kind regards,
Jennifer
I purchased my little 3 year old nephew several books. He loves them. Easy market place to shop for all children. I was very impressed and at my age impressing me is a HOME RUN!
Hello Hazel!
We are elated to hear how much you enjoy our products! If you have suggestions for new items, we would love to hear from you! I can be reached at support@dinkleboo.com, attention Jennifer.
Kind regards,
Jennifer
Over the last 2 days Adam R has been helping me with a technical issue I had while trying to place an order.
His customer service was exceptional!
Thanks for the laugh and enjoy your cookie!
HI Fiona!
Thank you for the fabulous review! We will make sure to let Adam know he was able to assist you, and we hope you have a fantastic holiday weekend!
Warm regards,
Jennifer
Overview
Dinkleboo has a rating of 3.7 stars from 921 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality and timely manner. Dinkleboo ranks 2nd among Stationery sites.
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Hello Gabrielle,
I was just assisting you via our customer support line. The code used for your order was not the hard cover code you purchased from Groupon. It was a code for a free soft cover book. The $10 paid was for the additional soft cover purchase you made on the website which is why the soft cover books were sent. Your groupon code for your hard cover books is still active and available for your use. My apologies as I am not certain where the confusion with the code used for your order came in. I will continuing to work through this with you via the customer support channels.
Thank you!
Jennifer