Dick's Sporting Goods

I was surprised at some of the low reviews- I had the best experience. I ordered a pair of sneakers that were not as shown in the photo (no fault of DS but from the manufacturer), and they immediately refunded me my money with no questions asked (I actually was able to speak to customer service on the phone)! I bought another pair of sneakers, which literally came the NEXT DAY, and they were perfect. I will buy from Dick's again when the time arises!

They called my bike used because the wheels were dirty. I obviously had to ride it to know that it wasn't what I was looking for; don't trust this store. They sold me a product that wasn't what it said it was and now I can't return it after using it for an hour.

I was at dicks in willow grove park pa, for a order pick, I had an issue and Anthony, a dicks employee went out of his way to help me and solve the problem, I wish we had more representation of a company, he is wonderful, polite, intelligent, thank you!

I have never met a more terrible service, I ordered a product, but it was sent to another city, no one answers letters, I paid the money, but did not receive the product. I do not advise anyone to contact these scammers!

Placed an order online for a softball bat pack and could not price match a competitor.
I still placed the order and used a $10.00 coupon but called customer service before finalizing the order to see if I could have my daughters name placed on it, for a cost of course. Customer service said that when I receive it, to bring it to the store and it could be done at store level. I went to the store after receiving it and was told that they don't do it. I could have either ordered it cheaper with the same result or another competitor was offering to place a name on it, the same price I paid at Dicks.
False promises to make a sale

Placed an order online got the email confirmation right after I placed my order. Realized I ordered the wrong item tried to cancel my order right away online but it kept telling me that my order number was wrong. So I called customer service and talked to a representative they told me I could not cancel my order because you have a 20 minute to 30 minute time frame so I explained that I tried to cancel online but it said my order number was wrong. I literally tried to cancel right after I received my email confirmation it was like maybe 10 minutes. They still would not cancel so I will never shop with the again I also sent an email to the ceo.

On August 28,2023 my daughter and I went to DSG - we ordered her Nike shoes because they were in stock, just not at that particular store. We have yet to receive her shoes! I called and was told that the shoes were coming directly from Nike! If I would have known that, I would have just ordered them from Nike myself! DSG does not know when Nike will be shipping the shoes, they have to call Nike, wait 24 hours, before they will hear from Nike! This is a huge pain, we were told they were in stock, and that we would receive them on 9/5! Now, they don't know and they don't know when they will be shipped. Do yourselves a favor - buy your items directly through the vendor! Skip the hassle, the lies, the disappointment from Dick's Sporting Goods (DSG)!

CURBSIDE SHOPPING: I placed an online order for curbside pickup and all went well. I arrived, parked in the curbside, and checked in... nothing happened. I finally went in and there was a online order area... unstaffed and no employee in sight. I went to the adjacent in-store checkout area and asked a cashier... who pointed to the unstaffed online order area. I turned back to the cashier and, after a moment, he flagged down an employee who then came over and got the merchandise for me.

If you no longer actually provide curbside service - at the curb - then please stop offering the "service"!

IN STORE SHOPPING: Staff is tough to find - for asking a question, reaching tall shelves or racks, and especially when ready to access a fitting room any place other than the golf-wear area.

Went in to store the other day to buy some equipment for my kids. Purchased about $450 worth. The next day at work I happen to go on the website and noticed the same gear for roughly $80 less. So I went back to the store with all the equipment to get the price adjusted.

To my surprise they told me I had to return the equipment and they would order it for me online. Absolutely crazy, isn't it the same company. They said yes but some of the prices are cheaper online and they can not match the price.

Went to return an item, or actually exchange it for something, and was not allowed to do either, based on my return activity. Total b. S. I have a right as a consumer to change my mind. Before I tried to return/exchange it, the manager said to me that if I ordered something online, then if it didnt work out for me, then I could RETURN or EXCHANGE it! They, along with other companies use a site to track returns and can blacklist you from returning items. They can take your money and thats okay. But you cant change your mind. What if I had purchased several items and couldnt return them? Id be out of luck. Never shop here again! D I c k s are a bunch of d i c k s!

I am beyond disgusted and upset about my experience at dicks sporting goods in Saratoga springs a blond employee attacking the only African American boy in the store accusing him of stealing I spoke up saying did you just accuse the only boy of color in our group of stealing they where very rude and disrespectful this poor boy is now upset and could not buy the winter jacket that would keep him warm that he wanted because of racial profiling now they said something about a gun and yes we were looking at the air soft guns were I said you have to be at least 18 to buy these types of guns tue manger attacked me accusing us of stealing them I will never shop at dicks and I will start a law suit until these racist people are fired racial profiling in stations springs. Do better hes is just a young boy

I ordered sneakers online and they arrived used and defective tried to return to the Saugus ma store and the manager called me a liar saying those could not be what I received and would not refund me. Poor customer service and defective used sneakers

Today was the first time I visit dicks stores and it was a very bad experience limited number of employees and the employee on the cash register was had the wrong attitude and very bad customer service manners.
I will never visit again any of their stores.

It not fair to make me give them even 1 star to submit a review. Got charged for an item that I did not get and was told to take it up with my bank. Don't believe anything that they say on their website and their customer service is worse than their site. I was lied to by everyone I talked to and I spent 45 minutes trying to resolve an issue that I was told wouldn't happen. I was not able to pick up an online order because I could not get anyone to help me but they sent an email saying it was picked up and my card had been charged. Customer service was a joke and was not able to get it resolved. Not sure what I'm going to need to do to resolve this but I do know it's going to take a lot of time and patience. Will never make the mistake of shopping there again.

I ordered a backpack for my son online to avoid the 35 mile drive and it was shipped and delivered with the plastic security tag on it. I called customer service and I was told I now have to make the 35 mile drive to get the store to get it off or return and reorder. They could of at least offered some kind of refund to make up for the gas and time I know how to spend because I need it by next Monday. No time to return and reorder.

Flash sale of 40% off a single item was a bust. I think this was just a marketing tool to get people to the site. The hour flash sale was good for the first 50,000 orders within an hour timeframe. As soon as the sale started, the whole website was unavailable. Kept hitting refresh and couldn't get anywhere. As soon as 30 past the hour hit, the website started to work again and apparently the sale hit 50,000 orders and the discount in my cart was no longer good. On top of that, everything is ridiculously overpriced. These guys are headed right where Sports Authority ended up. Bankrupt. Do yourself a favor and do not shop here.

We got scammed when we added a protection plan policy to our bicycle at the register.We were told that everything would be covered. But, when the back gear broke and i brought the bike back, they told me it would take several months to fix and thy don't have anyone to fix it!. Time to talk to the Attorney General!