Dick's Sporting Goods

I paid 250$ for white glove delivery, they delivered the item at the door and could not install the item. And they refused to return my delivery fee. This is absolutely in acceptable. Sorry Dicks but you lost your customer.

We stopped in Asheville nc store on Tunnel Road. Could not get anyone to help. Even manager elmo was no where to be found. I asked up front and she said we don't have enough employees to help. You have to find it on your own. We walked out. Will never go back.

I tried to order a pair of cleats for my niece, and not one of my (4) orders was excepted. I used different credit cards for each order. Every order was cancelled. This company sucks. Used Visa, debit, and American Express. Apparently my money wasn't good enough for them so I'm taking it elsewhere.

Went to Dick's in Garner, NC golf department. Salesman was rude, condescending, and acted uninterested. When I asked a question about a price discrepancy he had no answer. I asked to talk to the store manager and he said he was the manager, and then walked away from me.

This is the second time at this Dick's when a salesman was rude and acted uninterested in making a sale.

I won't be going back

Ordered 4 river float tubes needing them shipped to me using Paypal for payment. Two singles and a double with built in cooler. I am 115 miles from the closest DICK'S. They were missing the patch kits and the rope for the double was about 4' short. It was going to take a trip to town { also a 45 min round trip} Called them the next day and was told they would credit me 30.00 on my next purchase for the price of replacement items in town. I waited for 4 days and checked my account and nothing, so i called and was informed they didn't have a record of the phone call or a note that described the conversation. And told me if i wanted to ship them back at MY expense they would issue a credit not including shipping. That's almost 40lbs and would cost 60.00 to ship because i would need a tracking number dealing with these kind of people. I now know why they named their store DICK'S. They are total DICKS. First and last time dealing with them.

Next to Walmart their bicycles are subpar and not worthy of your hard earned money. Stay away, as far as you can. Please don't take my word as an internet truth. Just take any bike wheel off any bike less than $500 and try to spin the hub. If the hub spins smoothly, I will correct my rating.

Horrible service! Ordered a bathing suit for my daughter last Thursday 8/24/17 paid for 2nd day shipping only to find out that it's not arriving until 8/31/2017 which is 8 days after I placed the order! Huh? I clearly explained to the person on the phone when I placed the order that I needed it by 8/30/17- I was assured that would be no problem! Yes, I even placed the order with a real person not on-line because I thought that was safer to make sure it was delivered on-time. Nope. I never got an email with a tracking number. Tonight when I called customer service to check on my order- it took 10 minutes just to find my order because of "technical issues they have been having for weeks"? Dick's Sporting Goods can't hold a candle to Amazon, no wonder they can't meet Wall Street's expectations. Get with the times Dick's- fast turn around time- or you'll be the next Sports Authority! Never ordering on-line from Dick's again!

Payment done 1month ago n still not received goods/shoes n also no response from customer service team. How many times I am writing to them but no response.
Asking to refund my money back to credit card, no reply at all.
Very very bad and poor service and they just took my money.

My daughter had been looking for a clothing item for sometime and JJ or JayJay (not sure on spelling) in the Lehi/AF location went above and beyond for us! Thank you! We will definitely be back to shop here again.

We bought a ping pong table from Dick's and had to sign for delivery. My wife took a half day off work to be home, but no one showed up during the delivery window. We called the freight company and were assured that the table would be delivered that afternoon, but again no one showed up or called. We thought the delivery company would contact us the next week with an apology, but we actually had to chase them down to re-schedule delivery. So our "free delivery" actually cost my wife a day's pay.

I purchased the "no sweat protection plan" for a product at Dick's. This plan is through a third party, Asurion. We submitted a claim and uploaded pictures of the damage as requested. I was told 1-3 business days and I would have a response. 4 weeks later, weekly calls to Dick's (because you cannot call Asurion directly, you have to call Dick's and get transferred), and still no response. This offer appears to be bogus. Please beware in buying this "no sweat protection plan". Catchy name, but save your money, time and blood pressure and don't bite

Do not expect to use a ScoreCard rewards certificate and a coupon online. In-store, they say you can. On the coupon, it says you can (including ONLINE). If you call online support, they say "no way". In addition to these additional restrictions (not specified anywhere), the checkout process is difficult to navigate. To order one pair of nike tennis shoes (including having to call to find out we couldn't use a coupon) took 35 minutes. We order online very frequently. Thanks to this experience, never again from Dick's.

Took a while to ship my order and when it arrived the box had been torn in several places and the items inside were not secure. It looked as though they just threw in all the parts. There were a couple of empty small bags that appeared to be for some of the smaller parts. I ordered a crossbow. I believe it must have been a display model that they took down off the wall, threw it in a worn box & shipped. All the parts were laying loose. It might a couple of days before I can assemble it & be sure of what pieces I received.

I just wanted to say how much I love dicks! I seen a lot of Dicks in my state but some Dicks are more pleasurable than others. If you have never tried Dicks I encourage you to give 'em a try. Everyone will love Dicks no matter age, sex, or mental stability.

Dick's Sporting goods at Delta Park Portland, Oregon is just the happiest. Customer service oriented retail I have experienced in a while. Hats off to cashier, Bri and managers Eric and Mike: And especially Eric at Corporate customer service. There was an issue with the tent I ordered: They all helped get that that issue fixed w/out showing frustration of judgment! Dick's staff does care about the sports and well being of their customers. They are patient and kind and actually ASK questions in order to super know what the issue is.
Thank you Delta Park Dick's Sporting Goods.
Laurie and Christie