Dick's Sporting Goods

They send promotional emails and will not honor the promotions. I have called there customer service and talked to Terri and was informed that they are scams

I usually make the order on my app but the app was frozen or something was going on so I called to place an order and the coupons that is given cannot be used so no matter what coupon $10 off a $25 off cannot be used so what's the sense of giving it don't give out coupons that got so many restrictions where the customer cannot use it and they hype ready to use it and they can use it, this whole week I call Allison the Ambassador I meant to know feedback and yesterday I place or order where the lady got me so mad I just hung up I couldn't take it I am a good customer at Dick's Sporting Goods and the feedback you get in return rude people unhappy customer I still need a label for some baggy big shorts that don't fit me they're so huge they fit three of me

DO NOT DO BUSINESS HERE! I started a transaction that wasn't able to be finished because of technical difficulties. But they took the money out of my account and didn't give me a product. They're now saying that the transaction doesn't exist and they have no record of taking the funds out of my account. My bank has confirmed they took my money. They're not trying to give me the money back or anything. And it's Christmas time. I was trying to purchase Christmas gift for my mom!
WHATEVER YOU DO, DO NOT SHOP HERE. They don't care about their customers AT ALL! They don't care that they're ruining people's Christmas.

Worst workers I have ever seen. Didn't do their job and just stayed in the back the whole time. A 1st grader could do the job better than those trash cans.

I would give D*ck's a five star, considering the fantastic experience I've had, but they still need lots of improvement, hence the four star rating.

I ordered a pair of Power Block dumbbells with a promotion for about $280, which was a fantastic deal when there was this other promotion of buy $100 get $25 back (that would be fulfilled by them sending out a code after the qualifying purchase had been made). I didn't received the promotion code, so I contacted customer service and was told because I had used the first promotion for my dumbbells, I wouldn't receive the code for the second one, which was surprising to me because nowhere on the site did it say that. Nevertheless, I later received the code and bought a pair of Nike for only $25. Overall happy experience, since everything I ordered from them was perfect. Regardless, there is room for improvement. Customer service should know more about D*ck's own promotion program. They were very helpful and respectful though. Also my Nike shoes were shipped without their box, which was a bummer since I'd like to keep it to store my shoes. Other than that, great service.

I bought a pair of shoes with an ETA of 1 week, after 4 days of not receiving any information that the shoes were shipped I checked and the order was still on "processing ", I contact them, spoke with Linda and Tim, a supervisor, they told me that they have no idea when the order was going to be fulfilled, they did. It know if the shoes were on stock or a back order, they did not know either the ETA, Tim told me it could be a week or it could be three weeks! I told him that I wanted to cancel my order and he said they could not do it, once the order is placed i only have 30 minutes to cancel, otherwise i have to receive the shoes and then return them if I want to get my credit. DO NOT DO BUSINESS WITH THEM!

I ordered cleats for my 6yr old son online for his birthday. He has been looking for these for a long time. He was very excited. We waited almost a week for them to come. Nothing came, I received an email saying they were processing my order, there was a hold on my account too. I wake up to an email saying my order is canceled because of low stock REALLY! It took a week to realize you don't have enough inventory. VERY DISAPPOINTED. HORRIBLE CUSTOMER SERVICE.

I was there this afternoon to purchase tennis shoes to my husband. The store was empty. It was two lazy employees in the department who did nothing except speaking together, who never offer to help us. I ask to speak with a shoes employee. They ask for it. After waiting and waiting and waiting, I asked to speak with a manager who came the first time for 30 sec and left. He came back for another 30 sec and ask one of the lazy employee to take care of us. Neither the manager and the employee gave us the service that we should have gotten.If it wouldn't have been the time to spend on the road to go else where, we would have left. We went out and we were mad of the bad service. They didn't want to serve us. It was very obvious for the employee and manager. They show us we disturb them.
You should bring back the tennis shoes with all the running shoes. We would have had a much better service.
Another subject is your membership card that doesn't work at all for us. I purchased many items each year and I never qualify for rebates as I do for many other chains. You erase our purchases every three months which doesn't make sense. We see it nowhere else. It means that your card means nothing at all if we never can qualify for rebates.

On just the second ride on this bike, the rear hub came loose spilling ball bearings all over the place. They will not respond to me. Sooooo frustrating.

Extremely disappointed in DICK's Sporting Goods customer service. Ordered a Sparo Crusher watch (college theme) as a birthday gift for my son, who is away at college. It was ordered on March 28 and due to be delivered to him at school on April 4. I was notified on the DAY OF SCHEDULED DELIVERY that the product was unavailable and would not be shipped. I should have been notified of the product's unavailability when the order was PLACED, so that I could have selected an alternative birthday gift item. Dick's offered me a "routine" 300 Scorecard points and a $15 off coupon - what I receive EVERY month in the mail, just for being a Dick's customer. We are Iong-time Dick's Sporting Goods customers and should have been compensated, above every day coupons, for our dissatisfaction at the poor handling of our order. The customer service representatives and supervisors gave us nothing for our extremely disappointing experience. POOR CUSTOMER SERVICE RESOLUTION!

Sometimes you dont always have the best experience with a store you would expect. After shopping at a Dicks store in NC an iteam was on display but not available and it had to be shipped at my expense or picked up at a store an hour away. Speaking with the clerk and then a manager I was told there was nothing they could do. I found this to be an unacceptable answer. I did purchase the iteam because it was for my son and I did not want to disappoint him. When I arrived home I was still not happy so I called corporate custermer sevice and spoke to Michele Willlams and after explaining how I was treated he quickly rectified the problem with a twenty dollar rewards on my score card and a ten dollar credit on my credit card for the iteam purchased.
Sometimes a store dose not always reflect the corporates philosophy.
Thank You Dicks Sporting Goods corporate office for stepping up giveing me more than a fair solution
Still a loyal customer FIVE STARS

I made a purchase Friday night with Dicks for my son(youth football rib protector). I contacted the store before I made the purchase and they assured me the product was in stock. I then ordered the product with the intention of picking it up by 10am before I drove to another town for my sons game. Again Online it said it was available. I waited until after 930 and still didn't receive a text or a email. I then called the store. After a 10 minute wait they came back and said that they couldn't locate the rib protector. I called to check 5 minutes before close before I ordered! It's really ridiculous. If I would of been called or texted at 9 or a little after I could of driven to big 5 or another sports store to purchase. When I called they acted as if they could care less. Horrible customer service imo. My kids play multiple sports and I've made many purchases between football, baseball and wrestling. I'm definitely not going to say I'll never shop there again but I'm very disappointed in the customer service.

I love all of these complaints that mostly seem to be coming from the internet ordering process. It is atrocious. I ordered an item, was told it would be here in 3 day and then 2 days later learned it wasn't even shipped. Tried to cancel my order at this point, for some reason I wasn't able to cancel because they could not tell where in the process my order was. Miraculously I got an e-mail the next day saying my order was unfortunately delayed. Contacted customer service again and was told I still couldn't cancel my order. So basically I will eventually get an order a good week or 2 after I was supposed to get it and customer service was essentially non existent. If this was Amazon, this order would have been cancelled immediately and I would never have been charged, no questions asked. Yet this store must be so desperate for any sale it can get it won't cancel it. This is just one reason of many why this store is going bankrupt and has a steeply declining stock price during great market conditions. I will visit this store once more in my life and that will be to return the product and get my money back once I receive it. Which just leads to one more reason why you are going bankrupt - let's spend the money to ship the product vs cancelling and at least saving money on the shipment. This place has got more holes than swiss cheese and I am sure good ole Dick has no idea.
Good riddance Dick you won't be missed.

Paid $105 for.2 pairs.kids crocs amazon sells same.pairs for $40 less. Lesson learned same size.crocs as shoe size. Impulse shopping. Dicks never has any discounts terrible service.

Where to begin? My niece wanted a hydroflask water bottle for her birthday, this sporting goods store promptly shipped… a golf handle grip. When I called them to remedy the mistaken shipment, the woman on the other end quickly an politely issued a re-shipment of the bottle. Somehow, that shipment was labeled a return and was never shipped. I got my money refunded and re-ordered the item. THAT shipment got labeled as a return and never got shipped. I finally decided the order had entered some kind of glitch loop and called to cancel the whole thing and have my money refunded. Never mind that my niece's birthday had passed by 2 weeks at this point. I was told the refund had to go through "approval" and when the refund was issued I was told that "due to the number of credits/reshipments placed on your purchases in the past, we are unable to provide any further credits or appeasements for lost shipments." Somehow these mistakes are my fault now? I have a solution - I shall never order from them again.