DeployDepot

I placed an order Dec. 2 and as yet my order is still in process. I would like to know what is the hold up. I'm will to adjust my rating but after I see results from my inquiry.

Buying and receiving product was great. Product is defective so I asked to return for an exchange, fillked in the required paperwork and still waiting for a reply.

Router I was interested in was back in stock before any other vendor I could find in Canada (most vendors out-of-stock for weeks or months). Item shipped in a timely manner.

It is always a pleasure dealing with Deploy Depot. The ordering process is very simple, and the staff on site for order pick up are always very friendly and helpful.

Costs less than ordering directly from the manufacture with amazingly fast shipment and delivery. I am very happy with their service and will order from DeployDepot again.

I ordered several items. One of the items I ordered was for 99 cents and was described as only the "case". Normally the item is a case and power supply together. Considering that the power supply is normally $50-$60 the price did not seem unreasonable for the case as the power supply alone is $50-$60.

I ordered and paid pull price for the power supply separately.

After a couple days, I noticed that the order was still in fulfillment. I contacted customer service and they indicated they could not locate the item (which is disappointing). To be honest, I think the customer should have been contacted to escalate the situation - not the customer checking in to see why there was a delay. Further, I tried to communicate to the service rep that while I appreciate the refund of the 99 cent item, but I no longer need the power supply (which was supposed to complement the case).

The customer service rep didn't understand and ended up still charging me and shipping me the item.

Other items in the order are as expected.

Alicia was quick to respond to my e-mail questions prior to purchase. A quick phone call post-purchase to confirm shipping status was also politely handled and informative.

I live in rural Manitoba so I liked the option of choosing the type of shipping because some forms of shipping don't know how to delivery to my address.

That's it.
There was a mistake in my order so I had to send back some material and wait while they sent me back the rest of my order.
I did get a beanie in compensation though.

Item although sold as refurbished looks new to me, shipping was extremely quick even though I took the cheapest route. Very happy with purchase overall.

Had an issue with payment.
Customer service contacted me really fast and resolved the problem.
I'll do business with them again when the time comes.
An happy customer!
JFGrenier.

I order one PoE+ injector and chose the "pick up" delevery option. Got a message a few hours later that my order was ready, so I had my order the same day. Very satisfied about that fast service.

Had order 1 unfi AP from another site as they said it was in stock, 3 weeks later still did not receive the item. Check DD, and item was in stock. Delivered in 3 days.