Can't believe I spent £160 on this rubbish some are sewed together no where to put your head through to wear, what is this I'm gutted! Speechless, PLEASE no-one should ever order from this website because they are like rugs put together. I'm taking the whole package to watchdog programme and they going to truck them and shame them big time. Rubbish!
Stay away from this site. Always overcharge and don't refund. They overcharge freight then say they will refund you in the next order so you have to go back and buy more if you want to get what was overcharged back, but it never happens as the same process keeps repeating itself.If you don't mind losing your money every time you shop there then you are okay. Sending insulting images to customers on life chut... very big layers scam company. Need to learn maths subject to do a business. They should know importance of studying mathematics. Always overcharge and don't refund. Omg terrible company with horrible service. You must be very careful with this company. Order goods for £445 include delivery charge. They force me to pay £590. Shame on you. Please be alert I believe some of these reviews are from the company.
We apologize for this unpleasant experience, could you please send us the order number so that we can make confirmation. There might be some business opponents that post false reviews here. We value our loyal customers and would love to pay attention to the bad behavior we performanced.
I will never refer anyone to them... I will never shop there again... its a million of them there named "Crystal"... so u really don't know who you are working with...
I was blocked for inquiring about mii refund...
I haven't even contacted them lately but they are still blocking me...
CRYSTAL was supposed to be helping but made things worse...
I had to cancel an event because of her! Or whoever I'd been dealing with... I LOST ALOT OF MONEY DUE TO THEM NOT EXPLAINING THIS PROPERLY!
THIS PLACE SUCKS!
DO NOT SHOP THERE!
Dear Dwan,
We sincerely apologize for any trouble you encountered with our customer service. We take all feedback into consideration and always strive to offer only the best level of service. To that end, we would like to further investigate your case so as to ensure it does not happen again in the future. Should you need assistance or have any other questions regarding this matter, please don't hesitate to contact our customer care team at Service@dear-lover.com. Thank you for bringing this issue to our attention so we can serve you better in the future.
Sincerely,
The Dear-lover Customer Care Team
I received merchandise from this company and it absolutely SUCKS there is no way that I can sell this merchandise to anyone. The sizing is way off med & large dresses and jumpers are more like kid sizes. I tried one dress on and almost chocked due to it not being made correctly and goes around the neck. The zippers don't work the seems are crooked. Now I'm out of $318 and it will cost me $112 to send back this company is a rip off and don't stand behind their merchandise because they know its poorly made. The worst experience I've ever had when ordering something online
Just like many people here i can say their products are nothing more than copies of other wholesalers and the quality is really bad. They simply copy images and send you rubbish knock-offs that no one wants to wear in public. After months of searching i manage to find a UK company who offers top quality products. If you are looking for top class women's clothes they can help, just ask them for their wholesale products or look up arometique.com their retail side.
At our company, we strive to ensure the highest quality standards in all of our products. To guarantee this, each product undergoes rigorous testing through multiple stages. Our customers can always rely on us for unique designs and top-notch quality clothing.
Nonetheless, we comprehend that you have not purchased from us before and it is inadvisable to assume inferiority of our products without using them yourself. Hence, if you make the commitment to experience our offerings from first-hand perspective, we are sure that going forward your views about our product quality will be greatly improved. We are eager for this opportunity to serve you and hope for a positive collaboration in the future.
I can't express how much I love the swimwear I received. The material is incredible for the price paid and feels so comfortable. The colours are beautiful and came as shown in the photos. The shipping was really fast and came in individuals packaging which was handy and ill be keeping :) I'll be coming back for more! Big thank you to Eva, who has been such a lovely, kind and helpful advisor.
The website has a huge variety of products and it's very easy to find what we want. The two products I received came very well packaged and arrived relatively quickly. They are of great quality and they wear really well on the body, I was really surprised and will definitely recommend!
I WAS GOING TO ORDER 4 ITEMS. WHEN I GOT TO THE VERY END OF SUPPLYING ALL MY INFORMATION, I DOUBLE CHECKED BEFORE I ORDERED. TO MY AMAZEMENT, THEY HAD A CHARGE OF $52.00 FOR SHIPPING! YOU HAVE GOT TO BE KIDDING ME!? CANCELLED ORDER IMMEDIATELY. I WILL NEVER ORDER FROM THEM IF THEY CAN'T LOWER THOSE CHARGES. RIDICULOUSLY HIGH!
Thank you for taking the time to share your valuable feedback with us. We are thrilled to hear that you find our clothing prices to be competitive. However, we sincerely apologize for any inconvenience you may have experienced with our international shipping rates. As a customer-focused brand, we strive to provide fair and transparent pricing, and we understand that sometimes we fall short of our customers’ expectations.
We are happy to announce that we have implemented a cost-effective shipping option - “UPS economy shipping” - with lower shipping costs per item now. We are also proactively exploring other flexible and affordable shipping options to make our exceptional products easily accessible to all our customers.
Once again, thank you for your feedback, and we hope to provide you with an even more seamless shopping experience in the future.
I took the risk and ordered 7 bikinis from Dear-Lover. The risk was, would they fit right? The answer, yes! I love each and everyone of them. I've never been this pleased with a bikini purchase, much less 7 of them! I can't say enough good things! Easy to work with, good quality and great look on a normal girl!
I've ordered from another store in China and was so extremely disappointed I gave the item to Goodwill but not this time. I couldn't have been more pleasantly surprised. The shorts was exactly what I wanted and the delivery was faster than I expected. I've just placed a second larger order because I was so happy with my first order.
The quality is good & definitely would purchase from them again
Thank you so much dearlover
I ordered 2 dress from them, a skirt & this very cute spark dress it was so gorgeous on me and made me look like a million dollars
Purchased from this company since 2008. Quality and workmanship is good for most items. Long time buying experience has taught me to differentiate between the high quality and low quality products. If unsure, I buy 1pc to check out. Their response in regards to defect complaints (beads falling off, material tear) is simply to keep silent. So if you have problems, don't expect much from them. I certainly don't. Experience has taught me that. I simply sell the defect products at cost on my website.
If an item is out of stock, they will email you and say they will "keep your money for your next order." I insist for a refund right away and even had to resort to opening a complaint via Paypal, as dear-lover team don't respond to email.
So guys, you may buy from Dear-lover but don't expect much from them in terms of customer service (keep your expectations low!). Their products are good, but you need to know which items to select.
Ordered my lingerie and dresses December 22,2015. Received it December 29,2015. It is absolutely perfect. The stitching is stunning and fits like expected. Every time I emailed a representative they responded back to me in a timely manner. I am very impressed and satisfied with my order.
First let me praise them for there fast shipping. Received many order within a week. Second everything was priced to fit my tight budget. I was a bit scared that things would not fit properly so I ordered a size up but I could have ordered my correct size because it would have been perfect!
I love Dear Lover clothes as they are affordable and super trendy. I have tons to choose from and they fit true to size. They have the designs and patterns based on the recent trends and keep bringing in new stock. I would definitely recommend buying clothes from this site
My experience with Dear Lover was perfect! The shipping time is good, and the products are qualitative. I love the fact they are the same as on the website. I totally recommend that wholesale brand.
I've placed 7 orders for dropshipping from them and it's now been 10 days, they haven't sent me tracking details. I've sent them emails and send Sophia messages on Skype and she's ignoring me. This is very frustrating, their service is very pathetic! If you are dropshipping, I honestly don't recommend that you buy from them.
We apologize for your unpleasant experience, but we'd like to know if you have registered our member account? All member registered can get tracking number under the account.
Our service customers always try the best to get more communitcation for more orders, some messages might be missed for busy business, we suggest online service through the shopping page, and you can change another customer service if there's no answer from one. Since there might be some wrong with commucating system.
BTW, could you please send us the order number so that we can make confirmation. We'll confirm with the customer service to prove service attitude.
There might be some business opponents that post false reviews here. We value our loyal customers and would love to pay attention to the bad behavior we performanced.
I had a positive experience with this website. Communication in my case was great and on their website they have so many great options it was hard for me to decide and to limit myself to only take a couple of items!
Some of their products are good, while some are pretty bad. For your 1st order of a certain item, always buy one piece first to check the quality. Then you can buy more pieces on your next order. Also don't pay directly on their site. Wait for a representative from their company to contact you and confirm your order placement and availability of the items ordered (they will give you another link where you can pay) because sometimes, their products would be out of stock. Instead of a refund, they will put it to your credit instead.
They are pretty much responsive actually unless you are complaining of the items received. They will tell you nothing is wrong, etc even though you have sent photos of the problem. If negotiations failed, just send the items back to them and inform them of the parcel. They will put to your credit the items you returned.
I have a online boutique and buy from many Chinese suppliers. The
Products of this website is OK and the price is amazing affordable. I search the amazon clothing supplier and google told me dear-lover.com is a good choice. I bought 30 pieces for $139 and another $84 for shipping fee. If I bought them on alibaba, it will more than $300. This website is perfect for online boutique.
Overview
Dear-Lover has a rating of 4.3 stars from 577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dear-Lover most frequently mention good quality, customer service and fast delivery. Dear-Lover ranks 4th among Wholesale Clothing sites.
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- Quanzhou, Fujian, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
There are many scandalous advertorial by our competitors because of the lower price. Please do healthy competition.
We are sorry to get such a negative review. To be honest, we can hardly believe it! Did you shop with dear-lover? Can we have your order number firstly?
We admit that we are not perfect, but never so bad. We did not allow such a terrible false! There might be a small flaw, and our customer service will help customer to return or change items. Please tell the truth.