Custom Offsets

Ease of the website was very good, zero complaints. The only reason I rated my review a 4 star, is because of quality. It's not anything I can't live without but something that I noticed after doing my tire stores recommended lug-nut torque check. It wasn't until the torque check that I noticed some runs in the paint. I also noticed that the screw holes between the center caps and wheels are not properly aligned. The edges of the caps end up sitting on the beveled edge of their designated locations, not on the flat face where they are supposed to set. It's not something that's noticeable until you remove or install the caps, so I'm not too picky. I'm sure the paint will suffer from this down the road.

Do not order from Custom Offsets if you need your order shipped to you quickly. I just purchased a 2017 Jeep Wrangler and was excited to get custom wheels for it. I ordered wheels and my card was charged on May 29, it is now June 15th and I have not received wheels. At best I will receive order by June 20th. The tracking showed a June 6th delivery date when the order was placed. When I communicated via email with customer service it would take 24 hours for a reply each time. Custom Offsets customer service did not communicate in a timely manner and misled me in believing items was in warehouse ready for shipment. The only thing they are interested in is charging your card. My Vehicle has been sitting in the shop on jack stands waiting for new custom wheels since May 29th.

First I uses there wheel finder and selected wheels, after eBay aAmazon said these wheel didn't fit. I thought these guys were custom after I received the wheels, they didn't fit. I returned the wheel and they reported they were all damaged and they were scrapped, therefore no refund, they sent these bogus pics to be of wheels that were installed on another vehicle, buyer beware, I tried to get there assistance with fit-men and I never received a call back. So I'm out of $800.
Last email I received from them after waiting for a month for a refund
" Hi there,

Thanks for reaching out! The manufacturer confirmed all four wheels were received back with damages and are non-refundable. I apologize for the inconvenience. They do not have any other photos of the wheels as they are already scrapped since they are non-usable.

Best regards,

Kat
Customer Service Representative

I have had nothing but trouble dealing with this company. I ordered a set of rims originally for the appealing price. Two weeks after purchase I still hadn't heard anything from the company so I sent an email and it took a couple days to hear a response. At best I would get one reply a day. They blamed it on me saying I ordered the wrong rims (I know I didn't because of hours of research I put into them) and had to re-order them. After yet another week and no word I reached out again and they told me the new rims that were sent to them were the wrong size and they yet again had to reorder them. I decided to call and talk directly to them. It took about an hour and 5 calls to get someone to take my number and "call back". After finally being able to talk to someone I told them the rims better be on a truck to my house that day or I wanted a refund. I got the rims the next week... wrong size/ color.
Save yourself the headache and spend the extra $40 to buy from someone else.

I bought a set of wheels and summer tires. I expected a lead time of about a month.

3 weeks in i was contacted and told that the wheels needed a spacer to clear the brakes and if i wanted to proceed. I said yes.

A week or so went past and the wheels arrived with no spacers. I called and asked if there was a separate shipment and was told there was a 4 week lead time on the spacers that they were a custom order.

Last week the spacers arrived and the wheels are on and im pleased with them and product quality.

But over 2 months between order and being able to put them on...

I got the wheels, they were scratched all to crap due to whomever packed them did not put them in boxes. The delivery service placed all wheels face down on the pavement. Now, it may not have been customwheels fault, it could have been all the deliver service. But it is just annoying that I have take wheels to a shop and have them take tires off and place on new wheels when they ship. So, my advice is to request that the DO NOT ship with R&L carriers.other then that, customwheels did try to make things right as fast as they could. It's just really frustrating and a let down is all. Like I said, it may not have been their fault, it could have been on R&L carriers. So, be sure to request they DO NOT ship your wheels with R&L Carriers

Sounds like a dependable company, reviews and talking to fans. Going to be doing a lot of work and would like to only have to deal with one company and custom offsets seems to be the guys and gals to see.

Mid November I purchased a lift for my truck. Was told 6-8 weeks to ship. Cool... 8 weeks in I reach out to Greg (salesman) asking for a update. (Greg) let me check and get back to you. Weeks later still couldn't get a return response from Greg. Called asking for a manager. They were all to busy to talk to a paying customer... Come the end of February they still couldn't give me info on shipping. So i canceled... Tried to give them a second chance with another purchase and needless to say Greg is once again my salesman... And the BS hasn't changed... Im still waiting for him to get back with me about my wheels and tire purchase. I cant be the only one that gets treated like my money isn't good enough for their products

I paid $2800. 00 for rims and tires. We called and used the website. Company even called to get our vin number. Put the tires on and they rubbed. Called that day and was told it was our fault and we needed to pay restoking fee and shipping back. Was then told to try spacers. This of course didn't work. Called back again and was informed that Ram's have 3 different types of calipers and it was our fault. So now I am stuck with rims and tires I can't use and will never sell for the same price. Horrible customer service and tries to make it out to be our fault. Never again!