I bought two swimsuits for the first time from them a few weeks ago. Neither fit me properly but the quality was great so I reached out to customer service for a return. They told me I could keep the suits and gave me a code which was worth more than what I paid for the suits (awesome!). I ordered a size up and they got here within a week (as did the first order). I now have two small suits that I can gift to someone as well as two amazing suits of my own. Will definitely buy from them again.
Really well made. Great fit and the colours are gorgeous. Well made fabric flattened me out in the right places so was very impressed. High waist biking hid my tummy. Fast shipping, great communications, hassle free. Really pretty packaging, impressed the girls at work. Faultless. Xxx
Dear Leonorra, thank you for your feedback and your lovely words about our swimsuits and service. Cupshe is always striving for great service and our team is constantly making the swimsuits have a better performance. It's our pleasure to help you and we look forward to seeing you again soon!
I highly recommend buying from this company. Their selection is original and suits are of good quality, arriving in stylish individual suit packaging. My daughter and I ordered a total of 6 suits so far for our upcoming Hawaii trip and we are so pleased. Their return policy is awesome as is their customer support team. I ordered the wrong size and they took care of it for me.
Dear Joanie R, really glad to know you are satisfied with Cupshe swimsuits and customer service. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Meanwhile, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. And it’s our honor to have your recommendation. Come back and see us soon. Cheers!
I have been shopping with Cupshe for about 6 months. We are a boating and beach family. I spend a lot of time in a swimsuit. I love the quality and fit of my Cupshe suits! This company is amazing to work with. They have great return options should something not work out. They have the best support staff. Cupshe wants you to be a satisfied customer and will do all that they can to help you out.
Dear Tina, thank you for being a loyal customer of Cupshe and we really appreciate your 5-star rating. We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, Cupshe usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation. Looking forward to being of service to you again in the future.
Thank goodness for reviews. I am usually a small but ordered a medium based on other customer recommendations. Item arrived much sooner than expected and did not disappoint. Nice soft, thick fabric, color appears as in picture. Good price, very very happy with this!
Swimsuits are so cute, but the sizes are ridiculous. I ordered two different suits and the bottoms are SO tiny (I'm a size 6 pants, so I'm not large by any means), and cut in a way that it makes it dangerous to move in certain ways without possibly being slapped with an indecent exposure charge. Their customer service is alsop garbage. I paid additional money for expedited shipping — I was supposed to have my order in 3-5 business days, and now part of my package is currently stuck in Shenzhen, China (today is business day 8), and they're giving me a hard time about refunding that expedited shipping cost.
Avoid them if at all possible.
Dear Erin, thank you for your message and for informing us about this issue.
Firstly, we are sorry to hear that the products you just received were not a perfect fit. Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. Meanwhile, you can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions.
In addition, we have team members and warehouses all over the world. Our customers' orders are arranged automatically from overseas/local warehouses according to the system configuration and stock status. Please kindly note that the shipping efficiency shown on our website is calculated in business days, and our warehouse takes 1 business day for processing. For all oversea orders, the tracking information will be updated when the flight arrives in your country. Please also rest assured that the shipping company will update the shipping information a little delay, but the parcel will be on the way to you. Though we do our best to ensure that we meet the delivery timeframe, there are still isolated occurrences that orders can be delayed due to external factors beyond our control. We sincerely apologized for that and we will definitely optimize our logistics team in the future to reduce the occurrence of such incidents.
Besides, we set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. We're always looking at ways to improve our service so we'll take your feedback on board for the future.
Finally, we had tried to find the order with your name so as to help you to look further into this issue but in fail. Therefore we have sent a message to you for more information about your order. We'd love to make every effort to turn your experience into something better. Sorry for the inconvenience caused again and hope for your kind understanding.
Hi! I would like to know if you finally received the swimsuits? I ordered for the first time few days ago and they sent me a fedex tracking number that says just the same thing, label created. Im soo nervous
Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will check the order status for you.
Purchased from this company … will never make the same mistake again. Items are made non refundable after purchase (not on the page nor on the first confirmation email, just added in the future). The 'easy returns' are anything but, the link to the refund policy is faulty, the charge for returning is extortionate. DO NOT USE THIS COMPANY!
Dear Jen, we sincerely apologize for the frustration this has caused you but we are happy to look into this matter.
Firstly, we have different promotions periodically, and some items will be marked as final sale during the promotion period in accordance to the rules of each promotion. Based on the return policy, item prices ending in 0.99 and 0.95 are considered flash sales, final sales & special sales, non-returnable, and cannot be exchanged. We apologize for that it is not well-highlighted, therefore, some customers don't notice it. We will optimize it and hope it can be more helpful soon.
Secondly, we don't offer free return service currently as we stated on our website. In addition, we have submited your feedback to our related departments. However, to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers.
Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
The bathing suit was pretty, and the dress was nice. However, as a plus sized girl, they do not cut their plus sized items for plus sized girls. They unfortunately just make it bigger without considering how plus size women are shaped. Hence, stick to vendors who make clothes specifically for plus sized women.
Worse, I never wore the items, left the tags on them. My BF took me on trip to Mexico (why I bought them) and upon my return, I was very busy with work. I forgot to process the return. I missed the 30-day window. But what is worse, they did not even offer a store credit. I would have given my niece my store credit. Better vendors offer at least a store credit. People have busy lives, with jobs, etc. I think it is a poor policy. No matter how cute the swimsuits may be, on principle, I will not give them my business again.
Dear Kelly, we are so sorry for letting you down on this occasion. We do input a lot to provide all Cupshe customers with better products and take the design of plus sized swimsuits very seriously. Regretful that Cupshe suits didn't work for you. We will be sure to reflect to our product team and try our best to make improvements. Return and exchange are welcomed within 30 days from delivery, which has been displayed on our website. But we also understand things happen and we can offer some days extention if contact us within 30 days in advance. Please accept our sincere apology for bring you such an unpleasant shipping experience. Finally, we have sent a message to you about this issue, hope we can help you to solve the issue smoothly. Please kindly check it later. Wish for your kind understanding and support.
Somehow I've become addicted to Cupshe and I'm not even that big on wearing bathing suits. I have a collection of over 20 now
Heres why... great quality... customer service is out of this world like it should be and the price is tight
Obviously their swimsuits are really adorbs too
Definitely try it out if u haven't yet ladies. I highly recommend
Dear Jennifer, thank you for your feedback and your lovely words about our clothes and customer service. Cupshe aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they’d be more than glad to offer customized suggestions. It’s also our honor to have your recommendation. We’ll keep working hard and live up to your expectation. Come back and see us soon.
I've been emailing for 5 days about returning my items (which are totally cheap quality and don't fit right) and nobody has responded to any of my emails. I keep getting automated responses that someone will get back to me. Horrible customer service.
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
No customer service number that hasn't been disconnected. Waited 7 days and my product still has not been shipped. Contacted Zendesk who claims they have nothing to do with this company even though all correspondence has their name on it.
Hi Staci, we promise to respond to every request from our customers within 24 hours, and we are also acting that way. Meanwhile, we found your package will be delivered on Mar. 22. For more details, our agent has sent an email to you, please kindly check it.
Amazing customer service and nothing but positive things to say, would highly recommend their suits. Cupshe has really good quality fabricates and when sizing was an issue they were the most pleasant to deal with.
Hi Heather, we promise that every request from our customers will be responded within 24 hours. Besides, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Glad to know we hit the mark for you. Come back and see us soon.
Love these suits! Super stylish and great quality for a completely reasonable price! I will buy them every spring from now on. Customer service was quick and painless! They reply within hours!
Thanks cupshe!
Hi Danielle, many thanks for your recognition of our suits. We do input a lot to provide all Cupshe customers of suits with a better cost performance. Besides, we promise that every request from our customers will be responded within 24 hours, and it’s glad to know we hit the mark for you. Come back and see us soon.
Contacting them is almost impossible. I have emailed for a return on the items that do not fit and they are being difficult. How is this an actual company. I don't understand how so many people can give good reviews - probably all fake. I want my money back.
Sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
Please believe me when I say do not order from Cupshe! With so many other retailers to choose from, don't succumb to this one - it is tempting because you see the cute swimwear on Pintrest and it is reasonable priced. I ordered 5 suits, paid express shipping and when received late, the inner bags had Chinese stamps - the items come from china and there is a middle-man distributor. I had to return 3 suits because they were not as pictured. Well, many emails exchanged, offers for 140% store credit, etc. it took an arm and a leg to get my money refunded. The customer service is terrible - they don't even make sense in emails and I repeatedly asked for a supervisor and never got one. I actually had to file a dispute with PayPal to resolve. I finally received my refund. Trust me, do your research before you buy!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
I've ordered 3 times now and have never had an issue! Do I need 8 bathing suits. Not really, but they are affordable, and I think the quality is pretty good for the price! Very happy with all my purchases!
Hey there!
Thanks so much for your awesome review on the site.
We appreciate it so much and we’re so glad you loved the swimsuit.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
Thanks again!
Cupshe
I will give them 5 stars because of Cupshe's customer service department which excellent. They responded to every ticket/email within 24 hours. The items in my order were just as pictured on the internet. I received my package of beautiful dresses fast and it was more than I could have hoped for, I love this company!
Dear,
Thanks for buying from Cupshe.
Your supportive remarks will inspire us to make much more progress to serve our customer better.
Sincerely, thanks again.
Absolutely lovely bikini which fits really well and is good quality material. I needed to contact cupshe twice and the customer service was fantastic. Highly recommend purchasing your next bikini from here!
Dear Liz, thanks for your recognition of our products and service. We are striving to make high quality products with perfect fit. It is our pleasure to provide great service to our valued customers. We’ll keep working hard and live up to your expectation. Looking forward to being of service to you again in the future.
I received my dress today and I really like it. Appearance: I love this piece! Its in style and different than most others Ive seen. The straps over the breast set off a trendy aspect while still remaining somewhat classy with the lace running down the center. Your bottom is fully covered in sheer black fabric, which was a conservative change to the cheeky or thong-like bottoms.
Hey there!
Thanks so much for your review on the site.
Hope to see you again at Cupshe!
Cupshe
Overview
Cupshe has a rating of 3.9 stars from 1,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 37th among Women's Clothing sites.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Darlene! Thank you for your review and recognition for our service and suits. To meet the demands from our customers, Cupshe offers this options for exchange, to simplify/shorten the process. Gladly to know that works. Come back and see us soon. Cheers!