Dirty not very good rooms and breakfast not very nice but the staff was friendly bbbbbbbbbbbbbnbbbbbbbb

For my customer, in my computer repair store, I ordered a 16 gb memory kit and paid for expedited shipping to meet my customer's deadline.
First, Crucial did NOT send it expedited... I kept watching the tracking system, and it sat "waiting to be picked up" for several days. I had to apologize to my customer. The RAM was received 3 extra days beyond expedited shipping promises.

When the RAM arrived (before I installed it in my customer's laptop), I called customer service and asked for a refund of my expedited shipping. The India customer service rep said no problem given the timing, and I was going to "get an email when it is done".

When I put the RAM in my customer's laptop, one of the pieces of RAM was bad. My customer needed the ram and I could only sell them 8 GB. I put her 4 GB chip in also, so at least she had 12. I had to apologize to my customer, but she was understanding (a saint... late shipping, 1/2 product was bad).

I called, on the phone to Crucial customer service and asked that they replace the bad piece of RAM (at least i could put it in my inventory since i couldnt sell it to my customer). The India rep said that they would mail it right out and "you will get an email when it is done"...

No email... time passes... no ram, no refund...

I call back:

Regarding my replacement ram: the rep said the original rep did not know procedure, and i have to mail back both pieces in the set, and they cannot just replace the bad one... i explained my situation... and he said that is the policy. I asked him to look up where my expedited shipping refund was... and he hung up on me.

I called back, asked to speak to a supervisor... and they wouldn't pass me on until i retold the story AGAIN... then i was passed to a "supervisor"...

The "supervisor" listened to my 2 issues (refund of expedited shipping, and replacement of bad ram), then he said he would forward me to his supervisor and said i would have to explain my story again...

His "supervisor" got on the phone and i went over my 2 issues again. He said he would place me on hold to look up the shipping refund... then he hung up on me...

I called back to the 800# and it rang and rang and rang, then went to a busy signal.

I called back and told them i was working with a supervisor when he hung up on me... he wanted to know all the details, so I had to re-tell the same 2 issues again... then he told me i would receive my refund and "would get an email" when it was done. Regarding the bad ram, he said i would "get an email" with an rma in it... to which i asked if they were also going to send me a shipping label to pay for shipping... and he said NO that I would have to pay shipping on the product to return the bad part...

That is when i said, enough is enough: it was my turn to hang up on them... I told them that from now on I will just buy from Amazon because of way better customer service, and they dont charge you to return a defective product... the india customer service rep could care less.

Hmmmm nice