All my questions were answered immediately and understandable from Kayla. Satisfaction all over. Regards
Great job by Kyria Thanks, took the time to correct my problem and offered suggestions and tips. If you need help, she is the one to speak to.
Hi Lee, we are glad to hear that Kyria, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
The Customer Service rep (Agnes) who handled my inquiry was thorough, professional and delivered great customer service!
Hi Joanne,
We're glad to hear that Agnes, provided you with the great service you deserve! Please let us know if there is anything else we can assist you with.
I've worked with Crystal many times. She is quick, knowledgeable, pleasant, and a true asset to cpap.com.
THANK YOU, CRYSTAL!
And Thank you cpap.com!
When you find out you have sleep apnea your world changes it both becomes clearer and also a bit scarier because you never knew that when you slept you were in danger of never waking up.
So you seek solutions and thinking that you need to be attached to this machine to live while you sleep is as intrusive as well having to wear a mask wherever you are going to keep others safe.
You feel betrayed by your body because it is playing this cruel game with you when you are vulnerable and unable to much about it.
Navigating how to get help and what to buy is daunting and often it is much easier to walk away from it and play sleeping Russian roulette than it is to face your fears and get treatment.
Today I was a very fortunate human being as I sought to replace the now-defunct CPAP machine I landed in the capable hands of Layne at cpap.com
She is a knowledgable professional as well as a CPAP user. She listened to all of my concerns from use to price and gave me solid recommendations all the while I rambled on mostly out of fear.
No surprise, I'm a big guy. I should not be afraid but I am. Not afraid of the machine but the fact that I need one. How to get the best one for my money and the supplies needed to not go without it any longer than I have to.
I'm a father of two. 49 years old and I want to be around for my family and thanks to Laine's help I feel confident that I took a step in the right direction today. There is enough craziness going on in our world presently it is great to know that there are humans like Layne out there willing to help.
Thank you cpap.com for having her be a part of your staff.
Sincerely,
J. A. E.
Hey Jose,
You're most welcome! Thank you for taking time out to share your experience with us. We understand selecting your equipment can be overwhelming and we are grateful to have Layne on our team to provide our customers with the care and service they deserve! We'll be sure to share your kind words with Layne and hope to hear from you again soon!
I was helped by crystal with an order. She was fast and efficient. Thank y0u. So much crystal. I can not wait until I get my purchases
Hey Heather,
We're glad to hear that Crystal, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Treonna is a very helpful for me to process my order's troubles, she is very nice and good manner to answer customer question.
Awesome! Thank you for sharing your experience with us and we hope to hear from you again soon.
Dasha S. Was very friendly and helpful. She listened and responded to my concerns. Much appreciated her knowledge and efficiency correcting my order.
Hey Steven, thank you for sharing the experience you had with Dasha! Please let us know if there is anything else we can assist you with.
Korinne K. Was very friendly and helpful. She answered all of my questions and took care of my request. Would highly recommend them.
Hey Steve,
Thanks so much for the recommendation! We are glad that you received the needed assistance and we hope to hear from you again soon.
I reached out for assistance and my questions were answered easily and pleasantly! Nadira S. Fixed my problem quickly and was so nice to speak to.
Hi, we are glad to hear that Nadira, provided you with pleasant service. Please let us know if there is anything else we can assist you with.
Spoke to Dasha S to reorder equipment. She was very personable and sugested some change to my order that saved me money.
You are ageme
Hi George,
That's awesome! Thank you for sharing your experience with us. Please let us know if there's anything else we can assist you with.
Live in Canada, their website had an issue thus called and Daryl C fixed all, but very high prices now.
Hi Thierry,
Thank you for sharing your experience with us! Please keep in mind that we do offer price match with some companies, for most products. If you find a product on a different site, less expensive than our site, please let us know so that we may try to match, or beat their price (unable to price match with Amazon, or e-Bay).
Treonns was a great help and fast getting answers. Thank you I appreciate your help. Great customer service!
You're welcome! Thank you for sharing your experience with us. We hope to hear from you again soon!
Zackery was great. He very quickly helped me do the return and then helped me order a new mask. Great customer service
Hey Ronald, that is excellent! We are glad to hear that Zachary, was able to provide you with great service. Please let us know if there is anything else we can assist you with.
Ordered wrong size and they were great on the return. Always great on service that's for sure! No worries order and recieve
Awesome! Please let us know if there is anything else we can assist you with.
I call coap.com great service be sure to thank the guy name Heath great customer service I will order from ya again
Hi Russell, that's awesome! We look forward to hearing from you soon and we'll be sure to thank Heath.
I had to make a trade in and was concerned at how it would be received. Dasha made it easy and she is a pleasure to talk to.
Hi Robert,
That's great! Thank you for sharing your experience with us. We hope to hear from you again soon.
Thanks to Chad at cpap.com i was able to locate and retrieve my missing equipment. Promp service and Chad knew exactly how to help me.
Hey Tracy,
Thanks for sharing your experience with us. We hope to hear from you again soon.
Dahsa was great. She led me through my order. Made sure I was aware of the cost of each item. Helped me with my husband's order as well.
Hey Mary, thank you for sharing your experience with us. Please let us know if there's anything else we can assist you with.
Brandie was great. She is efficient, knowledgeable, a good listener and vey polite. She has wonderful customer service skills. Thank you Brandie
Awesome! Thanks for sharing your shopping experience with us and we'll be sure to share your kind words with Brandy. We hope to hear from you again soon!
Overview
CPAP.com has a rating of 3.5 stars from 1,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CPAP.com most frequently mention customer service, live chat and new mask. CPAP.com ranks 2nd among CPAP sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ignacio,
That's great! Thanks for sharing your experience with us. We hope t hear from you again soon.