CosplayHouseReviews 32

Props turn out broken and/or bended, however the small problems with the props could be fixed with tape and hot glue. THE PAINT JOB IS STUPID. It looks like a child has done it. Lucky enough this can be covered up by spray paint. I wouldn't suggest this site for props but for wigs and costumes as their wigs and costumes are good quality.
There should of been fragile tape and a better way to ship the prop. I don't want to return it due to the high price to ship it back and the company doesn't give full refunds

So I ordered a costume from CosplayHouse and not only was it extremely late it looked nothing like the picture. While i was waiting for it to arrive before a con I got a conformation email saying that they were starting it. Then 3 weeks past and i heard nothing. So I emailed their costumer service and they told me that they sent an email saying that they couldnt get it to me by my desired time. I was so annoyed that i asked them to cancle the order and they told me they couldnt because they already started to work on it... so i waited 3 more MONTHS for them to finally send it and when i got it, it looked nothing like the picture it wasnt made of cotton, they made it out of spandex which looked awful. I then asked if i could return it because it was not what i ordered but they told me no i cant get a refund because in their return policy it says"Tailor-made items such as costumes, shoes, wigs and props may have slight differences in color, design, style and materials". So if you are into buying things that might not be what you want then go right ahead but if you like to know what you are buying then i suggest you go sonewhere else.

Looking cute is my life :P! It’s really easy for me to find cute Lolita coords, but it’s really hard to find cute shoes that match all of my styles……. I’m so glad to have found Cosplay House, they have a really large selection of Lolita shoes of all different styles and colors! It’s really fun to look through all of them, I want them allllll. They can also be tailor-made, which is a huge plus, because brand Lolita shoes can be expensive, and it’s good to know that these will fit you perfectly and are pretty affordable. Every shoe I bought from here is fantastic, will always come here to shop (:

Ordered a wig. At a turn around time of around 3 weeks, I received a generic email saying that my wig would take "a few more weeks". I needed it for Halloween, which was 5-6 weeks after I ordered.

The WORST customer service. EVER.
I filed a dispute, because I paid with Paypal.
This worked out because it got things moving.

They called the day after the wig was ready to tell me that they could ship it once I closed the dispute. There was NO WAY I was doing that (per recommendation of PayPal customer service, too). Woman said that I was "making this a bigger deal than it was". Well, my "bigger deal" got the wig here in time. They finally gave me the tracking number, after 2 phone calls and keeping the dispute open.

I HIGHLY recommend using PayPal, if you use this company! That way, all communication can be documented!

From reading the other reviews and my own experience... I do NOT recommend ordering around Halloween or less than 1.5 months away from a Con!

The sword looked exactly as pictured, and it had really nice attention to detail. It's pretty heavy, but I guess that just makes this more true to Cloud's actual buster sword, Whenever I go to conventions as Cloud, I get a lot of my pictures taken. I think the sword really helped. 10/10 will buy from Cosplay House for props again.

They had a banner on their home page saying "Order by Oct 10 to get you costume in time for Halloween". I ordered on the 8th. On the 29th I called to double check the status of my costume because for the entire month the order said it had been "processed" but not shipped. So when I ask the customer service, the lady on the phone tells me that the costume won't be ready until NEXT WEEK. Long after Halloween is done. Since the costumes are "tailored" there are absolutely NO refunds. This will be my first AND last time ordering from their website.

The costume i ordered was very basic and cheap because it didn't include any of the accessories. It was completed very quickly and shipped fast too.

Some problems occurred with the postal details and address of my package, where it was labelled to the wrong person, but the company was very honest and quick to contact me about it, giving me tracking details of the postal company. They were also quick to sort out the addressing issues and replied quickly to emails.

On receiving the package, the inside package has my name on it so i'm not sure whether the addressing problem was the postage company's fault. Accuracy-wise, the colour of the costume is different from the picture shown on the website, although everything else is the same. The colour difference is a bit annoying, but it's not bad enough to ruin the costume. I'm impressed with the design of it and where they chose to put the zippers etc.

For a quick, cheap costume, it's pretty much your money's worth. I appreciate the staff's quick response and honesty.