CookStore

This is our third purchase from the Cook Store and are very pleased with the breadth and quality of the merchandise it sells.

Absolutely the worst. Most these reviews are about shipping or product quality. I am sure the shipping is sent in a timely manner and I am sure that the products are what you expect. What you don't expect in 2021 is to have your purchase vetted to the point that the order gets cancelled. I placed an order - ship to address is different than billing address. Because of this they needed to talk to me to "confirm the order". Ten emails went back and forth from the same email address I used on the purchase order! But that wasn't good enough, they needed to "speak to me" so I gave them my cell but to limit spam calls my cell sends 800 numbers directly to VM so I offered they should call me form the office number which has a provincial prefix OR I offered to call them - NO that won't work for them (and by the way they never even called me because I had no VM from them. Imagine, I am just trying to buy some $#*!ty pots and pans at $400 - if it were a $3000 copper set then this debacle would make a little more sense. If the card was stolen as seems to be their concern I am not sure a thief would use a stolen card to but pots and pans, further if card was stolen it has nothing to do with them or the purchase, its a card holder / CC company matter. So after offering to call them, after asking they call from a non 800 number, after seeing the order email and the ensuing argument emails back and forth are the same - after all that they cancel the order. Nice one. Good way to treat a customer. Never in my online experience has this happened or that I had to be vetted for my purchase but I guess there's a first for everything. I am sure someone else will appreciate my lousy $400 purchase. I will not be back and will share my experience

My package arrived pretty quickly and we are happy with the product. We were very happy to be able to buy new trays for our favourite raclette.

I ordered a coffee machine. The website said it was in stock and ready to be shipped. First problems: the website has a phone number but they automated message says they are not taking phone calls during the covid19 pandemic, so you have to put in a request to speak to someone through email. 24 hours after making my order ( they processed my credit card payment instantly) I emailed asking how long the estimated shipping would be. I got an email back saying they did not have the machine in stock. Even through it said online that they had it. I was then told that the coffee machine company is experiencing shipping delays so it may take awhile. Because I didn't want to wait that long and I found the machine at a local store. I asked if they could cancel my order and refund me. I got a reply saying they were sorry about the delays and if I wanted to pick a different machine I could do that, but that if there was nothing I wanted they would be "happy to refund" me. I immediately wrote back "
Please cancel my order and refund me". No reply until the next day. I got an email saying it was not possible to cancel the order or refund me. The machine was already being shipped! After telling me they didn't have it in stock and there would be delays, suddenly 12hours later it's being shipped! What a lie. I told them I don't want it shipped. They said I can refuse the package or ship it back to them but they refuse to pay for the shipping.
Literally the worst customer service: bunch of liars. They have zero desire to make their customers happy. I also asked for someone to call me so I didn't have to keep waiting 4-10 hours for replies. No one has called. Shop anywhere... but at cookstore

Christmas wedding thing that they really wont so it at to be perfect and they could'nt beleive it went they saw

12 weeks and counting - order not delivered, no explanation, no call, no options offered. Horrible Service