We purchased a Bonavita 1900 coffee maker and are very please with the performance.
Great processing and shipping of the order. A fantastic price that couldn't be matched.
Buying from cook store saved me $30 over Amazon.
Web site provides two methods of contacting customer support. Phone number most often directs to contact form on web site. Contact form ' answered within 48 hours sometimes as little as 2 hours'. Not my experience.
Multiple items in Order placed November 29th have still not been delivered. One item delivered, not as described on web site. Return requested and refund given.
Only phone phone call got through to agent. December 15 'remaining items have been shipped you should get them soon.' No email shipping notification, no tracking number. January 5th. Again phone call and chat site refer one to contact form. Cook's store apparently has 2,000 contact forms to respond to. This contact with Customer Service is now in its 38th day and without a tracking number I have no idea where the second shipment is. Really wanted to use Canadian Company rather than Amazon. Amazon at least answers the phone. I am exhausted.
Ordered a high end frying pan May 15th, it's June 10th, no frying pan. No emails, nothing. Sent 3 emails asking to update me, no response. It sounds like take your money and run, or just ignore you. I'll be disputing the charge on my credit card...
Ordered 3x items on the website and received order confirmation on Dec 3. Phoned the *******595 to ask when the planned to ship the order... nobody answers you just get a message to send and email: *******@cookstore.ca
I then sent an email and they did not answer my question but gave a general 2-3 week delivery time...
By the 5th email... Finally, I cancelled the order after getting a Jan 10th shipping date (that would be approximately 6 weeks or more... I don't trust or believe them...)
I'm still waiting for the refund.
Received the pressure cooker in good condition {factory fresh}. Took around 3 weeks, but I was notified of the delay. Overall I am satisfied with the service as well as with the product. I would like to thank the Cookstore team for the good service provided.
Jorge
Ottawa, Ontario
I ordered a $400 mixer a month ago from their website. I understand some delays with Covid but it still hasnt been shipped. Said in stock and available but i keep getting told "Theres a delay, please allow up to 3-6 more business days to ship". Customer service wont respond to me anymore and im trying to get my $400 back. Phone lines wont pick up they just say to submit a ticket. They have good looking deals but the hassle and bad service is nowhere near the headache ive been getting from them. Spend the extra few bucks to get it somewhere else.
I do online shopping regularly and I'm happy with most of them except for this one particular. I purchased an item in late May and returned as soon as I received it, and now I'm still waiting for them to credit my money back. I'm contacting my banking to dispute my charge and I will never ever shopping with them again.
I placed an order, then quickly emailed them to cancel my order. Within a day. They refused to cancel it, then shipped it telling me I could refuse the shipment or return it for refund. I was not able to refuse the shipment because the box was just left on my porch with a "no signature required" label on the box. I contacted them to return my cancelled order and they refuse to provide a prepaid return label and insist on me shipping it back on my own dime. I already paid $15 to ship an order I cancelled! I will never buy from them again. There is no fine print to read, there is nothing on their site warning people that you cannot cancel an order once it is placed.
I told them I'd write a bad review so here goes.
Numerous confirmations that our order (from NOVEMBER) would ship by December because of "supply chain" issues, which is total BS. December came and left so they decided to stop answering my emails.
Sure hope I get a refund out of this lousy company.
When I ordered my item from the website they told me it will arrive in 7-10 days, now they are telling me they don't have the item in stock which I made sure they had in stock even I called them and looked online, but now they are telling it will arrive next month... I asked for an refund because I don't want the item anymore they haven't responded to me. They are an awful company, they keep on lying to people.
I love cookstore! I called to say I needed a wolf blender as a birthday gift for my mom ASAP. I placed the order and it arrived immediately. My mom was floored! Excellent quality and packaging! It's my fourth wolf item purchased and I'm completely satisfied with cookstore and I depend on them!
This is the first review I have ever written in my life. Having purchased items from all of the world I have never ever experienced such a poor experience. I also have had a similar experience as others. I made a purchase and have never received any follow up despite calls and emails.
I purchased an All-Clad 8" D5 Stainless Steel Frying Pan. I am exceptionally satisfied with every aspect of my purchase. The product, price, shipping and delivery of the product were all exceptional. I am very happy with this purchase. Products were shipped to Alberta.
I ordered stand mixer from them, it was passed 2 weeks, i try to call them they didn't answered, I emailed them to ask where is my order, they said ahh so sorry we don't have stock you selected colour! Why didn't you guys contact me? No answer! I canceled my order. They not taking responsibility! Don't trust this company!
Made a $800. Purchase since early June. It is July 15th. NO product. No way to reach them by email. No way speak to them and regardless of how many emails I send. No responses. No one answers the calls or return the calls so I am stuck in limbo with no understanding of how to get my money back or what to do next!? Cookstore you are a disgrace in the consumer market.
Great experience with my order. The site worked as expected, items in/out of stock were clearly identified. Straightforward checkout and confirmation email. Nice follow up email a few days later to clarify shipping expectations with Covid. Further email to confirm shipment and expected delivery timing, which was spot on. Ooni arrived in perfect condition, and was put to use immediately. Great job!
You did great! Unfortunately, the item I ordered was discontinued but I was offered to select a substitute. My substitute was the same item I ordered but in a different colour. It had a higher listed price but you did not charge me anything more. Chloe M provided excellent service and my order arrived in a couple of days. My item was exactly as expected. I'm very satisfied. Thank you very much.
Message: Actually have a pouring lid that fits my Kitchenaid Mixer that fits! Purchased one from Canadian tire and amazon but neither lid fit. The one order from the cook store fit perfectly. Thank-you. Excellent online service and quick delivery. Thanks...
Well it was not a run of the mill purchase. During Covid lockdown when nothing was moving you were out of stock of the Braun whisk I wanted. You kept me informed and provided me with the option of cancelling with a full refund. Once you received delivery you got my order to my remote town pretty damned quickly. I was impressed. I feel that you are honourable and thoughtful.
We live in a rural BC community. We placed an order for a Swissmar fondue set with Ryan. He was very polite and helpful. He told us that it would take a week to get the product in and possibly another week to ship it. To our surprise we got our product 3 days earlier than scheduled. It was exactly as ordered. Great price and great service. We are thrilled!
Overview
CookStore has a rating of 2.4 stars from 618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CookStore most frequently mention customer service, credit card and business days. CookStore ranks 1st among Cookware sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members