This company is a scam. They said that they had leads overflowing in my territory and after debiting $200 out of my account, I was sent 1 valid lead in 4 months. I havent received a lead in nearly 3 months, and when I called to cancel service, they said that they cannot return my lead balance, this money has to be spent in phonecalls. When I replied "You guys arent sending me any calls, they said that I need to expand my territory. That's not what I was told when I signed up. I have to expand to leads that are an hour and a half away? This company promises daily leads, and they are not capable of providing them, which is false advertising. I advise no agent to trust this company!
We have been using ContactAbility for about a year now and I have to say without a doubt they are the best of all the lead providers we use. The call and lead volume is consistent; the return policies are fair and quick; the pricing is great; and the customer service and support is phenomenal. We started out using three lead services but today we have put our budget squarely behind the leads from ContactAbility.
Ian F.
FPW Insurance Services
San Pedro, CA
Spent $250 on $9 health insurance leads. WAY higher than others and sadly WAY WORSE that the free leads our company gives us Over 50% are bad phone numbers. One person was deceased; one had requested info "a long time ago" and not a single one that I have even gotten in touch with was interested in getting info or a quote. TOTAL WASTE OF TIME and MONEY! Very disappointing for a new agent with not much money to spend. Requests for credits on bad info often refused; account manager does not respond once you pay your money. BAD all the way around.
ContactAbility is geared towards providing excellent leads and service to the agents. I have been extremely happy with the level of care my agency has received from them.
The live transfer leads are great they connect a consumer looking for insurance right away they might by at the moment but you establish contact which could end up making money
Head and shoulders above other lead source vendors. Prompt customer service. Leads are almost always legitimate, and if not, always receive a refund without any questions. Would highly recommend.
Looking forward to trying something new, tired of doing thing the old way. Worked with Jeff to everything set up went smooth. They have a great program, and the credit policy is great. Thanks
We get the most information for leads from them and it allows more time to talk to the customers about important things instead of having to ask a million questions like it's an interview
Nicholas has been responsive and helpful with my account. We have experienced excellent quality leads from their service. Strongly recommend to anyone looking to grow their business
I have been utilizing QuoteCalls from Contactability since 2015 and my Account Manager is Nicholas Gay. He is the BEST! He has provided me Excellent service, Responds quickly and recognizes the needs of others and reaches out to lend a helping hand. As an Agency Owner, I have recommended ContactAbility to other Insurance Agencies. Very satisfied Thank you All the best
Leads do not meet filters you pay for. In my case over 90% of my leads did not meet my filters I paid for. When you request a refund on a "transfer lead" that does not meet the filters you paid for, they tell you they can't control if the insured is honest with them on the phone and deny your refund request. I have sent MVR & CLUE reports showing multiple violations and it does not matter to them. I have emailed the CEO Lev Barinskiy as of 08/06/2018 10 times with no response or an offer of a resolution.
We were getting live leads and 3 out of 4 told us they were contact by contactability and call forced through and had no interest in a quote. Total scam.
This website improved the way I managed my insurance leads and was so easy for me to use with my business. I already notice a change in success and owe it all to contactability.com!
Complete bullcrap leads. Customers had no clue as to why I was calling. Customer service never tried to correct the problem. These people are rip offs!
These are live transfer leads, so don't expect a gigantic volume of
Leads. That being said, however, my conversion ratio with
Contactibility is 33%. Customer service is highly responsive.
I have been using Smartfinancial/Contactability leads for approximately 6 months and we have seen some great success. Rikki Torres is my account rep and he's awesome to work with!
I'm new to the this company, so far OK. In another week or so I'll have more to report. They are quick to solve issues with regarding to lead quality etc.
With all Internet leads, it does take time for sales to start rolling in. This company has provided quality leads and has been very workable on requested credit for bad leads.
The people at this company truly want to help agents grow their business. Quality leads and incredible service. They always answer and help get things done. Great company to work with!
I have been dealing with Jesse Castro at ContActability and he is the BEST! I have received my limit on life leads ever day since signing up for the program. So far so good.
Overview
ContactAbility has a rating of 3.3 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ContactAbility most frequently mention customer service, account manager and great company. ContactAbility ranks 9th among Insurance sites.
We offer an easy to use insurance crm and a LeadSite to help companies generate leads and convert to sales.
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- COSTA MESA, California (CA), United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members