Overview
Construction Gear has a rating of 4 stars from 498 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Construction Gear most frequently mention customer service, good quality and great price. Construction Gear ranks 4th among Boots sites.
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These are wonderful bids overalls... that I have gotten before... and the shipping is free and time wise came qucikly... thank you
These are wonderful bids overalls... that I have gotten before... and the shipping is free and time wise came qucikly... thank you
Ordered an item on the 14th of February. Order was processed on the 17th of February and the money was taken out of my account. Item never showed up. Called them March 6th to ask about the status of my order. She tells me that the order had been cancelled due to it being "out of stock." (Why wasn't I informed of this?). She apologizes and says that they will issue me a complete refund. Call them back March 9th to check the status of my refund. She tells me that they have not gotten to it yet and that it will take 24 hours to process. Call back on March 11th. She says that they are behind and that it will now take 3-5 business days to receive a refund...
I called customer service 17 days after I had purchased this item. During those 17 days I never received any phone call or e-mail telling me about the cancellation of my order. I wonder how long they were planning on waiting to tell me about this...
Why wasn't I contacted by Construction Gear about the fact that my order had been cancelled? Why didn't the website state that the item was out of stock to begin with? Why did they process the order and take the money out of my account even though they did not have it? Why is it taking so long to get MY money back?
0/10 will never order from this website again! Still waiting to get my money back. I know they told me that they were behind on orders/refunds but this is ridiculous!
I don't even work on constructions and love the gear from here. Its just so practical and useful, great for general outdoor work!
When I need work clothes this is the place I'll keep returning to... Your clothes are very durable, and shipping is fast... Thank~you
My order has arrived on time!
It's a good product for the price and it was so easy to order it. Thank you
Easy to order and fast delivery theres was no confusion got on and typed in what I want and ordered love this site
The hats came just as ordered and were a good quality.
The website was easy to maneuver, secure checkout, shipping was fast and always get updated on tracking history.
Very disappointed. Customer service response sucks. They only care about the money and not customer satisfaction.
The process was simple, customer service was great and we love the final product!
I ordered safety glasses and they showed up on time without hassle, I'll shop here again
Thanks for the awesome review, Keith! We work hard to meet expectations and we’re happy to hear we hit the mark for you.
I feel safe, true to size, feel good, looking good, delivery ok! Love these boots.Live in new england and will get plenty of use out of them.
I order a pair of day glasses after having Lasik
So far so good pair are working anti fog and there amazing
Great customer service and quick shipment of the items. They fix and look great will definitely recommend this store to other people.
took weeks to get them and then clothes are of good quality but have trouble returning them due to size too large.
Fast shipping easy to navigate site. They had exactly what I was looking for and the second time I ordered the boots they were even cheaper!
Fast delivery! Site is easy to use, good prices, highly recommended to my friends and family! Definelly I will purchase again from this site
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- New Stanton, PA, United States
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Business History
The Construction Gear Store is a privately owned company that is also based out of New Stanton, Pennsylvania. Their New Stanton location houses a 100k square foot warehouse that The Construction Gear Store uses to ship, manufacture, fabricate and put together its items as well as its own line of work gear under the brand name, Rugged Blue. The company also has a location in Sparks, Nevada for shipping to its customers on the west coast. The Construction Gear Store is most well known for their customizable products, including customizable hard hats, a popular item among its customer base.
Rugged Blue offers an array of products including its own safety glasses, flashlights, boots and safety vests.
The Construction Gear Store also launched another site called the Safety Girl Store in 2009. The Safety Girl Store specializes in women's workwear, safety and personal protection. The site at one time would have and include items ranging from pepper spray, stun guns, emergency roadside kits, work boots and more. Although is now primarily focused on women's workwear, safety products and its correlating brand of products, Safety Girl.
The company also sells items from popular and well-known brands in the industry such as Wolverine, Carhartt and Dickies.
The Construction Gear Store has its own blog with articles that informs potential and or existing customers and buyers on the latest products and tips for keeping safe on the job, specifically in more laborious fields, including but not limited to construction, electrical and factory work.
The Construction Gear Store along with Online Stores Inc. and its other subsidiaries have received positive feedback in throughout their tenure in their own retail niche markets. The company also offers wholesale of its products to eligible customers.
The Construction Gear Store was founded in 2008 with the purpose of bringing affordable workwear, safety gear and boots to the general public. The company would become one of the largest online vendors and retailers in its field.
Their brand Rugged Blue was created by Online Stores Inc. in 2011.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carlos, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!