comGateway

Thank you very much to comGateway! I just received my first purchased items from US to my doorstep! This was my first time to order an item from US and I liked everything about the services, from registration to shop online and get my packages. I also chose their OneBox service that I can combine all my purchased items in one box to lessen the weight of my shipment and to save money! They got you notified when your package arrives at their warehouse. Fast delivery with in good condition. Very recommended for those who wants to buy from US stores and doesn't accept your local credit card then you can use their services. Again, thank you comGateway till our next transaction! :)

This was the first purchase I had with comGateway and I must say it did not disappoint. I've tried other services before but they always had delays in shipment even if the items I bought were just small items. With comGateway, I was able to verify the expiration date of my items with ease, and also saved a lot with their OneBox service! It was also good that they have tons of promos which made me save more on my shipping. Thanks comGateway!

I have had so many issues with comGateway. My first issue is with their pricing; a package may actually only weigh 2kg, but they will charge you 6 kg! Sometimes they will give you the option to repack but that's not always available. Secondly, their customer service is awful. I have never been able to Live Chat with them because it's always "busy" so I have to resort to email which can take days for them to reply, if at all! They have no phone number which is frustrating. Thirdly, when I do organise my parcel for forwarding, it can take 7 days for them to dispatch it yet they are very quick to charge my credit card!

Beware - this company engages Volumetric weight charges, I was charged $400 to send a 9kg guitar (Volumetric charge 38kg), and before some Comgateway Rep. Rattles on about limited aircraft space etc. Lety em say this. As a former major account executive of an international carrier - any major freight forwarder such as Comgateway normally gets "cubic exempt clause" in their rates deal with the major carriers/airlines. If they haven't got this place, I would find this very strange. Look at similar businesses to Comgateway there is some that openly advertise they never charge you based on volume - they are the ones to use. I even got charged volume on shipping record LP's and these are quite dense. Comgateway's actual service is good but due to the volumetric pricing they are not competitive. Look elsewhere, especially for large or bulky items.

Got a parcel shipped via ComGateway. Only problem was that they charged me 40USD extra to ship air despite them saying they would repack if it would save at least 2kg (16USD). After much too-ing and fro-ing they did eventually refund most of the amount overcharged but refused to refund the last 4.40USD. It was their mistake which really peeved me off. Bella at Customer Service continually ignored my Q in regards why they wouldn't refund the whole amount and then just sent me an email saying they were refunding x amount and that was basically their way of fobbing me off!

I used them to buy shoes from the U.S. I had a little trouble at first when they said they could not find that brand listed. I sorted that. From there on, everything went smoothly. I was kept informed of package movements and dates etc. The package just arrived this morning (2 April 2013 Australian time) as I expected. I would certainly use comgateway again. There is a shipping cost added the goods bought, but my shoes were still about $80.00 cheaper, all up, than I could buy then here in Australia.

Placed an order with comgateway.com where they purchase goods on a USA website seeing i cannot purchase in Australia for 25 different items a large order and 7 days later an email stating that all the items were out of stock was sent back with no explanation.The items were not out of stock i have just purchased them through myus.com. comgateway.com have no support service i emailed there customer service over 10 times for a week with no answer. There are no phone numbers to contact and the live chat i think is automated via a computers. Dont waist your time with this website

ComGateway are, in my estimation, the most inept, confusing, incompetent, annoying, overpriced company I have EVER dealt with. I have been trying to run a business for 6 months by utilising them. I don't even know where to start how bad these guys are. Just be afraid. Be VERY afraid.

I chose ComeGateway because of its value for money. I've stayed because the personal service is outstanding. Nothing is ever too much trouble. And all my queries and issues have been professionally resolved. There is a real 'above and beyond' sense of duty. Thanks ComGateway. Mike

I'm quite surprised with all the other reviews, because I had a pretty smooth transaction with them. They notified me for each item that arrived in their warehouse. The shipping process was quick, my parcel was sent the day after I confirmed it. I at first thought the shipping fee was too expensive, but when I compared it to other sites, they had almost similar rates. I live in Singapore and I received my parcel under a week. I'll be using their service again next week so I'll update on that experience when it comes.

This is a business used by Frauds and scam artists. Never do business with anyone who uses this address (******* NE Sandy Blvd., Portland OR). This business does nothing to stop the scam artists from using their services. They have NO legitimate customers.
If you have any dealings with buyers or sellers using this address realize your accounts have been hacked. Never return items for an eBay auction as you will never receive a refund.

Used comGateway recently to buy from newegg. I did try one of the reviewers advise and was able to find a free express upgrade! Apart from this, requested a photo of the actual item they received on my behalf aside from the scanned invoice available on my comgateway account. Really happy with the service they provided even though all communications I had with them is thru email.

Started using comGateway like 2-3 weeks ago and made my first shipment last week. Since it's my first time shipping items through this kind of service (normally, I ask a relative who happens to be in US to buy stuff for me), I felt the need to get in touch with comGateway and provide me the step-by-step process of how the shipping works - though they have this How it works page, just need a more detailed info, well honestly I'm quite scared since the item I shipped is no joke.

Tina, the one behind the keyboard, was very helpful and even gave me a discount code, not just to keep me at ease but to thank me for using their services.

I just wish that any other company provides the same service experience as comGateway did.

I've used the BuyForMe service of comGateway wherein they will buy a watch on behalf of me (since the US merchant doesn't accept an international credit card) and I was amazed thats even possible! I got my Fossil and Casio watches now. Very FAST shipping from US to Philippines. Got my package in 3 days! Im really happy as well that they have a $15 discount for first time shipper. So I saved a lot. Thanks comGateway!