Comcast

I have been going through this for a month. I moved from Georgia to Colorado. I scheduled my service to be disconnected at my old address on July 12,2021. My service was disconnected a week early and I had to call Xfinity to have them turn my service back on as I was still working from my home office. I told that agent to reschedule my disconnect date to July 12 again, as it was supposed to be in the first place. Well, That disconnection did not happen as I was told, and I was billed for service at both addresses. I spoke to a customer service agent that told me no disconnect was put in the notes, and that person had to put me on hold to listen to my recorded conversation with the original agent before believing me. I had to then talk to another agent who said I had to print out my bank statements and take them to the Xfinity store to prove that I was charged. I did just that and was told I would get a refund in less that a week. That was 3 weeks ago. I have talked to chat agents several times since that date and have been told that I will get the refund. It has now been brought to my attention that I also have a $200 charge for early termination - I STILL HAVE XFINITY SERVICES! How are you going to charge me? And now on my last chat with Xfinity agents I have been told that "Unfortunately we are not able to accomodate the adjustment, due to out of state move". So you're telling me that XFINITY made a mistake and will continue to try to charge me an early disconnect fee and that you also refuse to give me my refund. I have invested nearly 6 hours of time into trying to get this resolved! What a horrible company. I wish I never used them.

Trash that's all it is trash, internet, television and all is trash im sick of what I pay for such trash $#*! internet

Do not recommend I'd give ZERO STARS IF I COULD! They lied about shipping anew SIM card Custer service sucks still have no phone that works yet I'm paying for it!

Over charges cancel on April still charge to June easy money for comcast@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Never works always dropping out but it's the only choice we have if there was any competition comcast would be long gone they are completely horrible

My friend and I recently terminated our services with Xfinity, a decision we probably should have made much sooner. We found their business practices to be incredibly frustrating. Unless you continuously reach out to them and inquire about better deals, they will consistently overcharge you. It's astounding how someone with the same services could end up paying over $100.00 more per month simply because they don't constantly negotiate for a cheaper plan. This is one of the reasons why I believe platforms like YouTube TV will eventually outperform Xfinity. With YouTube TV, it's a straightforward $72.99 for everyone, without any hidden fees or preferential treatment.

When we contacted their customer service, we received no assistance and were told there was nothing they could do. They didn't seem to care if we decided to leave. Xfinity's arrogance as a company is evident in their indifference to why loyal customers are departing.

Getting in touch with a representative is an ordeal that often takes over 30 minutes, and even when you do reach someone, communication can be challenging due to language barriers. In most cases, it's difficult to understand them because many of the representatives have limited proficiency in English.

Lastly, I subscribed to the 1000mbps plan for my home, but despite having technicians visit my place on four different occasions, my download speed never exceeded 330mbps. They were unable to resolve the issue. While I understand that wireless speeds can't match the full 1000mbps, a drop of 750mbps was unreasonable. Their explanations for this issue were laughable, especially as a programmer who knew they were providing inadequate responses.

I made an appt today to take my equipment in and update it after receiving several urgent emails about outdated equipment. I arrived early and was told I was checked in, after 45 mins and several customers walking in without appointments, I went up to the counter to find out that I was never checked in. The guy who helped me changed out my equipment and told me my equipment was brand new and I didn't need to bring my boxes in. He said he would give me all new equipment. I thought he was saving me money but found out he didn't save me any money and I lost my grandfather status. He told me it would only take 20 mins to hook it up through the app. When I got home, I downloaded the app and had trouble connecting to the router and needed to use virtual assistant. Finally was able to connect and started to open the boxes and remotes. All the equipment is used except the router box. One remote is full of rust, and food the other has a bent battery connector and food in the buttons. The box that we opened is scratched and full of oily finger prints. I called to cancel our service and have them pick up their equipment. I spoke to one gentlemen, who then transferred me to someone else then again transferred to another person! After telling my story three times and telling them how disgusting their equipment was, they offered nothing but to send new equipment. I am retired and can barely afford their services, which they seem to not care. The last person on the phone that I spoke with is supposed to call me back. I highly doubt this will happen, Comcast has no commitment to the customers anymore. As of right now I have been without service due to their disgusting equipment and watching sports games on my phone. If this is the type of service you want, go for it. Comcast used to be great, with great service! They no longer care for their customer once that contract is signed. All they do is lie to get signed contracts. They wasted 5hrs of my day with this nonsense. Something that was so simple. Bye bye Comcast!

I canceled my service and returned my equipment, but this unethical company continues to automatically take funds from my checking account.

ALL OF THESE WORDS ARE FROM MY EXPERIENCES, IF YALL DUN TRUST ME, TRY IT URSELF!
We were about to switch internet service, because the service was terrible, then an employee offered us what they called "good deal" as in the same monthly plan but for $10 less... We thought we were getting a good deal... not even a week after that, the wifi went BAD! Like real BAD! Before the "good deal", I could connect to the wifi in my room (about 40ft away), but after the so called "good deal" was made, my iPad constantly disconnect from the wifi. Not because it's broken (I own a brand new iPad not even 2 full year yet) but I sat on my bed, and keep pressing 'refresh' to find the dang wifi. What the F?! Seriously?! They lied! The wifi didn't stay the same, it got WORSE! If it had stayed the same, I wouldn't mind, but this?! Uh uh, gotta go! And now we gotta find a new service provider. Look, they might call me an employee from a rival company or hater (which I am neither). If they do, then I strongly encourage you to go ahead and try it yourself.

When I first purchased Comcast I chose the internet and basic cable package with 2-year agreement. My first bill was for $129.99 which included all equipment and fees. After 6 months and no changes made to my service the monthly bill increased to $149.99 after a year to $172.93 and so on. Mind you this is supposed to be a fixed 2 year contract but Comcast makes up and alters the contact as they go without your approval. After 2 I got a call from Comcast offering the x1 platform and was told the bill wouldn't change at all. That lasted 1 month then all of a sudden jumped $40 to $232.35/mo. This is an insane amount of money for 1 person to have basic cable and internet. I then realized they added HBO and starz to my account without my knowledge so I went on and removed those channels decreasing my bill to around $200/mo. I called to complain but just got thrown around to different departments which was a total waste of time. They then figured out I lowered my bill and then decided to hit me with broadcast and regional sports fees (which were never stated on my bill until now) on top of increasing the equipment rental fees from $6.99 to $12.99 so my bill was back at $230/mo. I called to complain again and they told me there's nothing they could do then told me I could cancel but would cost me $330 early termination fee. This company flat out robs its customers and does not abide by any contract but will punish you if you break there rules, try to decrease your bill, or even leave. I'm surprised some of there business practices are legal. You can't even get out of it you become a slave to the cable company. Do not get involved with Comcast once your in you cannot get out without paying them a ridiculous fee to leave or get sent to collections because you angered a rep. Even if you try to cancel they won't let you. They'll say they canceled your account then continue to bill you and then send you to collections screwing up your credit. That all happens behind your back because you'll never see another bill but will owe them thousands. STAY AWAY FROM COMCAST!

If I could give a zero, I would. I called to ask about their internet plans because the website was glitchy and I thought it would be faster. It started off not great when I repeated my name multiple times to the representative, and he tried to tell me what my name actually was. Then, when I would ask for clarification questions (as I am not the most tech-savvy and needed certain things explained as to what it is), he would let his frustration be very clearly known. Despite all of this, I still was not too bothered. However, once I received the information I needed and tried to end the call with "thank you. I'm going to talk this over with my roommates to decide on what plan we want" he began to get very hostile. He asked me why I wasn't signing up right now, and I, very calmly, said, "oh, I just wanted to talk it over with my roommates as a common courtesy." and then he snapped, "so you were just wasting my time." I was a bit taken aback by his hostility but still remained polite. "No. I just wanted to know about your plans so I could make an informed decision and to figure out with the roommates what we would be purchasing." and this man goes, "No. You were just trying to waste my time. It's not my job to tell you about the product." Like, sir, you are literally working at a customer service call center for Century Link under the "discuss internet plans" option. This is your job. I spent 5 minutes trying to tell you I needed to discuss this with my roommates and hang up, while you repeatedly ignored what I was saying and instead told me I don't need to talk with them. And while he was doing that, I put him on speaker so that the roommate was there with me could hear the bs this man spouted. After a few minutes of listening to him give me a tongue lashing, she stepped in to ask his name and to warn him this behavior was not okay, and he. Went. Off. "oh what are you going to do?" Eventually, we hung up on him as there is no use arguing with a swine. In conclusion, thanks for wasting my time, Spiden.

I was a Comcast customer that lives in NH and almost had a nervous breakdown. Do Not give them your SS number. After being with Comcast for numerous years (Never being late on payment) Comcast contacted me and said that I was delinquent on paying my bill in Ohio and they were going to send me to collections if I didn't immediately pay on my past due account. The bill was for hundreds of dollars. I explained to their fraud department that someone was using my Social Security number to open fake accounts to get free TV. The fraud department said that in order to not be liable for the bill that I had to send them a copy of my drivers license, social security card and a bill in my name. I reluctantly sent them what they asked for. I asked them to remove my SS number off the account because someone had obviously hacked their security in order to gain access to my SS number to open the account. They had my address and phone number because I did have account with them. I asked them to take my SS number off my account because I was worried that someone would use it to access my savings account or buy a car and then not pay for it which would make me liable for other things that a SS number could be used for. Comcast fraud department said there was nothing they could do for me((TO Bad) A few months later they again had sent my name and phone number to a collection agency for a non paid bill in yet another state. They again wanted copies of my license, SS card, and a receipt for another bill because of another Comcast bill. I did not comply with their wishes because if my SS number was being hacked then for sure they would use these copies to create other fake bills.A few months later I received another collection agency bill. This time it was for a Comcast cell phone bill in yet another state. Do not trust Comcast with your SS number. At this time I got rid of Comcast and never received another fake bill. The security breach was with Comcast or other bills would have been created with other companies. They never tried to fix it or appolijied for their mistakes

Our experience with Comcast has been routinely awful. The customer service is HORRID. When you call, you get into a loop which never ends--they are trying to make sure you never talk to a person. Even if you are able to get an agent, they are always in a foreign country. Their English is TERRIBLE, and they just don't care. You have to repeat what you want over and over, and even then, they refuse to do what you want.

My most recent HORRIBLE experience started yesterday when I was told I had to reset my password to access my email. It demanded a "reset code" and told me I had to call 1 800 xfinity to get it. However, when you call, the recording tells you that you can reset your password online--which contradicts what I was told online--TO CALL! After several hours of frustration on a Friday night after working all day, I finally was able to schedule a call back "within 24 hours." No one called. So I started again by trying to get through via a chat option I found, and calling the service number. To make a long story short, no matter how many times I asked for the reset code or for someone to fix it, nothing was done, and I am still locked out. I gave up, and told them I wanted a service tech to come to my house. After over a 1/2 hour on the phone with another foreigner, I finally got them to schedule it--with threats that I have to pay for the visit.

I pay over $300 for this service, and it is TERRIBLE. I am tired of having to deal with foreigners who do not understand what I am asking them to do, and who cannot deliver results for SIMPLE THINGS. As soon as I can switch to another provider, I am out of here. Comcast stinks.

We moved to Naples FL. In July. I was given the equiptment I needed. I spent over an hour taliking to some country in Asia. I was told that someone had to set this up as there was no signal. Received a date 4 days later. Took time off from work. NO SHOW. I argued with South America - try to call a local comcast store or get an American to talk to. Set up another date. I was told no elictrical acess in attic. First there is, I checked; 2nd the tech ran an extensiion cord from a room in the house to one TV. Very safe... The same moron left his tools in he house. Reschedule, could not get anyone from Comcast after 5 PM for another 3 days. Fixed. 2 months later... no longer connected. I hired someone privately to take care of it after Asia again. Billed for 3 tech visits by Comcast. My online bill has always been different than my postal bill. Calling about money? Now you get an American. I'm going to break what is considered to be a Comcast Contract - JOKE. STAY AWAY FROM COMCAST THEY ARE POORLY RUN, EXPENSIVE, AND COULD CARE LESS ABOUT THEIR CUSTOMERS!