Comcast

And they can get away with it because they have a monopoly over my area. Constant disconnects are a big problem. Screw this company and I hope they go bankrupt.

They lock you onto a contract and force you to accept automatic withdrawals from your account. When you cancel your account after your contact is up, they will continue to bill you and withdraw from your account. DO NOT return your equipment in person at a physical location because they will say it was never returned and bill you $120. And do not worry, their overseas customer service personnel will say they reversed the charges then continue to take money out of your account. THEY ARE ThE WORST COMPANy I HAVE EVER DEALT WITH. If you have other options for service, I recommend using any company but Xfinity/Comcast.

THEY HAVE BEEN CHARGING ME FOR CABLE, INTERNET AND PHONE SERVICES THAT I HAVE NOT HAD FOR THE LAST 45 DAYS. THEY HAVE A FEEDER ISSUE ON BEL AIR ROAD THAT WEAKENS THE SIGNAL AND POWERS DOWN THE MODEM, CABLE BOXES AND PHONES EVREY 4-20 MINUTES THROUGHOUT THE DAY. THIS ISSUE WILL TAKE 14 DAYS TO RESOLVE SINE 11/1 WHEN A TECH CAME OUT AND VERIFIED THE EQUIPMENT IN MY HONE IS WORKING AS DESIGNED. OH, AND MY LATEST BILL JUST ARRIVED AND IT WENT UP $30.00 CAN YOU BELEIVE THAT?/ HOW INSULTING, SHAME ON COMCAST/XFINITY FOR THEIR SHODDY SERVICE.

Went to Comcast website to add the voice service to my internet service. Help online takes forever to reply. I stated my intent and was interrogated veryyyyy slowwwwly for several minutes (like: What service I had, How much I pay, etc.) On THREE occasions was asked what TV service I had although I had already stated I had NO TV service. Then was asked what bundle I preferred, when NO information had been provided in regard to the bundles they had, which was my original question. And before I hanged-up, they tried to sell me a TV bundle, although I had stated SEVERAL times I was not interested in TV service. It was a very confusing and frustrating experience. I think "C" is not a very intelligent or competent salesperson since he didn't seem to understand the purpose of my call. Will definitely go to another company for voice service... Sorry Comcast, but you suck!

I have platinum status with Comcast. The first 2 years were trying with loss connections ongoing. They tried to say it might be my modem/router which is an Arris surfboard. It was never that snd eventually the connection was resolved.
All was well for a while. Then everything went very wrong. For 2+ months I have called about loss of service for minutes and even hours, multiple times a day. I was told a technician was ordered, but before the appointment was to happen, I received emails saying the problem was resolved and no technician would be coming. This happened 3 times.
Finally, I would cancel the appointment in spite of the email. The tech came and removed a splitter on a straight line, pulled up my outside connection which still needs to be buried. He thought he fixed the issue.
The very next day internet dropped for 2 hours.
I called back for another tech. My appointment was for Sunday from 1-3.
I was here visiting with my Son. No one came. When the time was almost over I saw a telephone message stating I was not at home.
I remade an appointment for tomorrow. I'll see if they show!

As others, the only reason we use this servicer is because its the only one in the area that provides the speed we need to work from home. If it was up to us we would go with anyone else at this point. This company takes 0 accountability for their promises. We have been trying to get our outdoor utility box replaced for over a month (it got hit by a car). Ever since that happened we have been experiencing lagging that results on issues with video calls, among other things. Instead of the customer service rep that's currently taking care of me over the phone be the one to handle the issue from beginning to end, I keep getting the run around of being told someone else will call to schedule, and I never get the call and i have to CALL AGAIN over and over until I get a tech scheduled.
Only to find out when the tech finally comes that he is no the correct tech to do such job and he is just here to do a speed test and then approve filing a ticket to get the correct tech to come (maintenance tech they call them). Well, nothing happens for weeks and the loop starts again. They send another incorrect tech to do another speed test to file another ticket and such on and on.
I cannot continue to call every week trying to get this solved when they dont even understand what we are experiencing/requesting.

I cannot continue to keep being told someone "will call me" or someone "will definitely fix your issue" when its been 5 weeks and I am still not getting any calls from you guys (i have to call you back), and you still haven't fixed the issue or sent the correct technician.

DO BETTER.

Absolutely the worst customer service I've ever experienced for something I've paid so much for always on time.
We missed a payment because they never sent the bill and we had to call in each month and complain with never a bill to be seen in over a year regardless.
Last straw was when I missed a payment because customer service had told me that I overpaid the month prior leaving me with no balance for October. Somehow, November this was never mentioned, so I assumed the balance they gave me (Having no bill for reference at all still) was fine and I paid that amount. Come December I'm told I owe for two months. So I figure I'm moving anyway so I'll return the devices and close the account before the due date but pay then in installments since they made me so angry.
The new tenant where I'd been staying needed to hook up wifi so I offered for him to come with me but cautioned him about them because of my experience. He insisted it was only internet so it wasn't a huge deal.
Because we came "together" this little girl made several assumptions that we were lying that we didn't know each other and told the new tenants they couldn't have service until I paid my balance and accused us laughing mind you... of knowing each other and trying to scam them!? THIS after a year of dedicated payment on time.
I'm insulted and disgusted and we will NEVER use them again. The new tenants went with cox after that trauma. They don't even care if they're any better because with customer service like that who needs it!
East brook mall Comcast Young girl with dark hair. Very insulting and snotty.

OMGAWSH! Comcast SUCKS so bad and I HATE them. They constantly waste my time, it takes 4 minutes to get thru their phone system and in this day and age I cannot even fathom how horrific their customer service is! I just spent 6 minutes on the phone, agreed to take their stupid customer satisfaction quiz... and then the line is just cut after I ALWAYS tell the rep AT THE VERY START OF THE CALL to call me back if the call is dropped, and they never do! My internet is constantly going down on a perfectly sunny day and I'm stuck paying $80 a month FOR THE WORST CUSTOMER SERVICE ON PLANET EARTH! They should all be ASHAMED of their crap product. PLEASE... let the Sabertooth Tiger come back and eat all of them in a blood bath! That would make me SO happy!

First they dropped MSG now they dropped nhl games on TNT. What are we paying you for, cheaper internet... save your money and time with this horrible company and sign up for Fubo.

I am a former employee of Comcast. The CEO of Comcast (Central Division) Outbound Telesales named Adam Reasonning, is trying to exploit me. He has surveillance cameras coming into my bedroom. He invites other men to look into my home and making bids. I have to dress in the dark in my bathroom and bathe with some type of clothing in the dark, because he is trying to take NUDE pictures of me. I have proof of the surveillance cameras on my 2 cell phones. I have contacted my police department, the FBI with NO HELP. I believe that I am NOT getting help is because I am BLACK.

My elderly parents have only had Xfinity for a month and a half, hooked up the router, had internet for 1 day, then poof, no internet, no tv, no phone, can't talk to anyone, so an appointment was set up, cost them 100.00 for exactly what we did, today, an entertainment center was delivered, tv, was unplugged, and Router, so they can bring in the entertainment center, plugged everything in, and poof "No Internet" finally got to talk to someone, said we had to have someone come out... He Was In India, what the hell, totally un-exceptable.
THIEVES, COMCAST IS A RIP OFF

I called xfinity customer service about an overcharge on my account. Fed helped me out and was wonderful! She answered my questions thoroughly and was very patient with me. Thank you Fed!

Write your review to help others learn about thI signed up for Comcast in February of 2014. My prices have recently gone up. I contacted customer service because I know it's common for them to run discounted prices for a certain time period and then it changes. When I signed up I wasn't aware of this. If I overlooked something, that happens. My complaint is the fact that when I contact customer service asking about this change in price, she couldn't direct me where in the terms and conditions stated that these prices are subject to change. She kept directing to "comcast.com" which is the main home screen of the website and telling me that I would have had received and email at sign up explaining the price change. I asked 4 separate times to just show me where the terms were outlined. My question kept being avoided. I finally got the point of wanting to speak to a supervisor. They informed me that I can expect to be contacted in 12 to 24 hours... That is not customer service. I have the chat transcript of this completely unhelpful customer service experience.

This is by far the WORST customer service that I have ever received! We received our self-install kit. I tried to set up our user name and password. Had big-time issues. Kept getting the information did not match their system please call for help. So we called waited 15 mins for a rep. The rep gets on the line hardly speaks English. Talks to us for over 30 mins having us trying to log in. ACTING like she is setting up the accoutn for us. Finally says oh well I need you to speak with one of our technicians to finish. You wont have to hardly talk to him I will explain it all. He gets on the line and has no clue who I am or what is going on. We tried to explain to him. He started asking questions about is this an old address. Not making any sense at all. We finally had to just hang up as we had wasted over an hour on the phone to get no where. So then I think Ill go on and chat with someone. OH NO you have to use a user name and pass work to chat with someone. WTF why? So if we are having issues with user name and password you are SOL. This has been by far the worst! I work customer support and your support is what gives customer service a bad name!

I have had Comcast for many, many years...and though the services that they provide is outstanding, when it comes to their customer service it is the worst experiences I have ever had with any company! Every single time I have to call! First, it is extremely hard to get a live agent on the phone, not every situation can be handled by the automated service. I have been on hold right now for a live agent for 43 minutes and counting as I write this review. This is after I went on line to ask an agent to call me because I didn't care to chat, so when an agent called me (as requested) they called me from the cell phone department...I don't even have a cell phone from Comcast! So of course they had to transfer the call to a different department. (Agent answered while I was writing this review, and now I have finally had my situation resolved.) Most of the agents that I have spoken with are very nice, and knowledgeable. Please don't get this review twisted, the agents are not the problem. The problem IS actually getting an agent on the phone. I'll be completely honest, every single time I have to call Comcast I consider switching to a different provider simply because of how hard it is to get a live agent. What about the elderly, or those who aren't computer literate. It's really sad to say to that as awesome as there service is, and as much as I enjoy being with Comcast they are going to lose this customer because of their customer service center.

This company doesn't care about overcharging you this company has supervisors that literally lie to your face about your bill when you have all the proof and friendship they overcharge you for bills that they cannot explain and their customer service is just horrible if you are smart stay away from this company I went from $25 a month to a bill for $35 and yet I spoke to one supervisor and got hung up on and I spoke to another supervisor who just didn't care at the end of the day I was credited only $80 when they overcharged me almost $200 and on top of that I paid the bill and they still disconnected me the same day stay away guys stay away