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Coinbase

How would you rate Coinbase?
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Florida
1 review
6 helpful votes
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Read carefully
December 27, 2024

When I got scammed (company in the image) is my savior they made it happen and I got my money back by making a complaint to them.They are highly recommended! Search for them on your bowser

Date of experience: December 11, 2024
California
1 review
0 helpful votes
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I joined Coinbase in May 2021, and since then, it's been one issue after another. I lost a significant amount of USDT around November due to a scam that the company failed to prevent. I never shared my seed phrase, nor did I willingly disclose it. So how did my wallet get emptied? The worst part is that their support team never acknowledged the issue or attempted to help. Thankfully, I reached out to norkersecurity,org to report the problem, and they ensured that I got everything back.

Date of experience: November 5, 2024
Canada
2 reviews
0 helpful votes
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My account was compromised weeks ago, and I have been struggling with ineffective support via email. Phone support is unavailable, and the chat is just a basic bot. Despite repeatedly informing them that their suggested solutions don't work, they continue to provide unhelpful responses, making me question if they're even human. However, Mark Fisher was able to resolve my issue. If you need assistance, reach out to him via ema!l (Markfisherjr@ outlook.com)

Date of experience: May 18, 2024
California
2 reviews
0 helpful votes
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.
June 4, 2024

I thought coinbase was legit, but they took $7,785 and ran. It's been weeks with no communication. Their customer service is a joke. I'm beyond frustrated and feel so cheated. Avoid this site at all costs if you don't want to lose your money.
Each step with...! Check them out on you net has been a stride away from financial despair towards prosperity.!

Date of experience: June 3, 2024
California
1 review
1 helpful vote
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Zero customer support
September 13, 2024

When my wallet was compromised, they did little to help me recover the money that was in there. It took long to even get a customer representative that listened to me. Only Dctline [com] was able to resolve my case.

Date of experience: September 13, 2024
Nigeria
1 review
0 helpful votes
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I enjoy writing this review and I sincerely hope that I will publish it again. I would like to thank the recovery team for their excellent support in helping me get all my money back, you can contact them directly on via WhatsApp *******066

Date of experience: July 14, 2024
California
1 review
0 helpful votes
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After over 15 years I am leaving Coinbase due to their "system" holding all of my deposits for 7 days. I have never had a bad deposit, use the same bank, same account and now I have all deposits held. Support is a joke and takes hours to get a live person. Support is useless as they copy as paste reply's from the website. Takes them 3-4 minutes to reply to every question I have. The oldest scam in the book, use customers deposits to make money their funds are on hold. Support has no answer as to why the "system" flags every deposit I make as a risk.

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Date of experience: March 6, 2024
Arizona
2 reviews
16 helpful votes
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The only thing I use Coinbase for is to deposit and transfer crypto between exchanges and I cash it out on Coinbase for fiat to bank account. Other than that avoid purchasing and converting crypto on their platform as they will stiff you very bad. Trust me I found out the hard way when I entered the CRYPTO realm. Ask yourself this question? How do you think they amassed a $300 billion Empire? In what manner was that money derived or obtained? Well I'm sure most people get the picture.

Date of experience: May 3, 2021
Florida
6 reviews
12 helpful votes
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Much to be desired
June 6, 2017

Their customer support leave much to be desired. Mostly suitable for US citizens. Although the website appeared to me as user friendly and multi functional I often experienced delays with transactions.

Date of experience: June 6, 2017
Sweden
3 reviews
5 helpful votes
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Overall, Coinbase is reliable but there is room for improvement.
For example, instant buying through cards don't go throw 9/10 times so you have to use bank transfer which can take 1-3 days and by then the Coin prices have changed. Another downside is that they didn't actually pay out the "refer a friend" bonus. The referred friend got his bonus though so at least it's something...
For people who are just getting started, Coinbase is a trusted exchange and despite the limited Coins offered at least you get a good start without getting ripped off.

Date of experience: April 15, 2018
Arkansas
2 reviews
6 helpful votes
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Great Site
January 10, 2018

Great Site, It took a few days to get verified but this helps keep criminals away. Been using them for about month no problems. You can use your credit card but they start you off on low weekly limit and it increases as you buy. I have bought all ways with no problems.

Date of experience: January 9, 2018
Louisiana
2 reviews
7 helpful votes
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So poorly managed
November 15, 2019

God forbid you have an issue that needs customer support with Coinbase... plan to waste enormous amounts of time and lose years off your life from stress and frustration. The platform is nice, the fees are not nice, but the CS / lack of humans... enough that I'm moving my account elsewhere.

Date of experience: November 15, 2019
Italy
2 reviews
5 helpful votes
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Coinbase is scam
December 18, 2023

Invested $50,000 in Coinbase. Initially, encountered very polite and skilled specialists. However, the big 'But' is crucial – they turned out to be scams! Deceived and unable to withdraw my money, I sought assistance from support(at) fast-recovery(.)io specialists. It's still hard to believe they truly exist. Huge thanks to these guys—they successfully retrieved my funds!

Date of experience: December 18, 2023
Pennsylvania
1 review
7 helpful votes
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Don't expect to receive any of the advertised incentives for signing up or ID verification, user agreement fine print states they can not credit the incentives to you (even after email verification that you will receive it) without any notice as to why. Every attempt to contact customer service is just responded to with a computer generated response that does not help resolve any issues you have. Functions of a crypto exchange work fine but poor customer service results in only 3star rating from me.

Date of experience: July 9, 2021
New York
15 reviews
71 helpful votes
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Growing pains, but solid.
November 30, 2020

They're a superstar in the digital currency landscape. I think they had some trouble scaling initially and many customer support requests were missed but they seem to have gotten better. And they made a great decision recently by focusing their staff on work, not politics, and offering a major severance pay to workers who only wanted to focus on politics. Great move to cut the problem employees from their team. I sense a bright future for them so long as the legal landscape for digital currency isn't a question mark.

Date of experience: November 29, 2020
Ohio
40 reviews
52 helpful votes
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If you are new to crypto currency and want to learn how it works coinbase, com is a great place to start. It is a very simple and easy to use platform for buying, converting and transferring some crypto currencies. I personally never had a problem using coinbase but I have heard of people saying they did. Too me it's one of the more trustworthy platforms.

It might not be as secure as I would like which is why I really don't use it a lot anymore but it does work and is really easy. I will sometimes still buy on there and then transfer to another wallet that allows a hardware wallet to be used.

Date of experience: April 1, 2020
Oregon
6 reviews
12 helpful votes
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I like Coinbase but...
September 20, 2021

I've noticed some changes to fees and the cost of crypto. First what they're good at: money is credited quickly, they have a earn and learn promo that allows you to try new crypto for free, and they have a decent rep. Lately though when I go to buy or sell my crypto I've noticed that the price isn't what is shown on their website. So, say I wanted to sell my crypto for $2 a share I go to sell it: the fee is $2.99 plus they only give me 1.96 per share. That means I lost. 04 cents a share. Granted you could say well the price changed while I went to sell it... okay here's the thing; they lock in the price at the time of your sale. This has happened several times so this isn't a one-off. Yesterday I pulled all of my crypto out. I think for awhile I am going to give crypto a rest.

Date of experience: September 19, 2021
Nigeria
1 review
0 helpful votes
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Customer review
May 12, 2021

Anyone who is interested in recovery of funds should dm max. Neil. Li. Lung on g-o-o-g-l-e search and pay for a charge back fee so he can help recover your deposit from them just like he helped me, also get a right investment through him newbies

Date of experience: May 12, 2021
Netherlands
1 review
0 helpful votes
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Personal experience
July 12, 2024

I and my brothers were fooled into a scheme that was supposedly an investment portfolio specialized in imports and exports. 8 months of constant funding gone down the drain but thanks to a private investigator I found here in this forum. All Cracker WhatsApp/ no ‪+1 3*10*902*84*99 is well recommended here in this funds recovery platform because they are the only ones everyone must go to. I and my brothers have now reconciled after the awful event. Thank you to All Cracker.

Date of experience: July 12, 2024
Massachusetts
1 review
0 helpful votes
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Be careful people
July 23, 2024

We all just have to be more careful when investing with this sites,they have many agents who lure people into trading with them,and when it time for profit withdrawal they will deny you access into the website and they will keep asking for more payments,.i'm a victim, i lost 17k usd to them but with the help of a friend who is a recovery consultant
Reach him on Telegrm (axbrad) i was able to retrieve all my money from their website..

Date of experience: July 23, 2024

Overview

Coinbase has a rating of 1.3 stars from 815 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
338
value
305
shipping
111
returns
132
quality
295
This company does not typically respond to reviews
+157