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Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,948 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
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Colorado
1 review
0 helpful votes
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Wonderful Website and Trustworthy
March 26, 2025

First time using this website. Looked around on the web and saw they were legit and used their site to make my first watch purchase. Was a little hesitant due to overseas purchase of a lot of money. But everything went smoothly and I trusted their process and their dealer. Don't have the money now, but will definitely use this website in the future for another purchase.

Date of experience: February 23, 2025
New York
1 review
0 helpful votes
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Rolex Sea Dweller
March 2, 2025

I recently purchased a pre-owned Rolex Sea Dweller. I opted for the Certification through Chrono24. I don't know why someone wouldn't spend the additional $249 to do so. They acted quickly. The communication was top tear, and it afforded me additional piece of mind on the piece I was purchasing. Can never have too much protection in today's day and age. Won't hesitate to do it again.

Date of experience: February 20, 2025
Virginia
1 review
0 helpful votes
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Great company!
April 15, 2025

From start to finish, my overseas purchasing experience was top-notch. I was confident throughout the whole process and would do it all over again in a heartbeat!

Date of experience: March 5, 2025
District of Columbia
1 review
0 helpful votes
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Great experience!
February 28, 2025

Wanted to buy a special item for a milestone birthday. Recipient found a watch they liked and we went from there. Navigating customs into the US required some attention and Chrono24 was communicative and helpful along the way. Recipient loves the watch and we are very happy with the entire process.

Date of experience: February 18, 2025
North Carolina
1 review
0 helpful votes
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Real customer service
April 7, 2025

Real customer service, professional and knowledgeable staff

Date of experience: March 28, 2025
GB
1 review
4 helpful votes
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Bear with why I gave a 2 star...
I bought a brand new watch from a Japanese dealer last year, which went absolutely brilliant.
However BEWARE! Of private sellers. Agreed on a price couple weeks ago for a watch, only for the guy to change his mind. Fair enough! However that same guy has just relisted the same watch we agreed on for double the asking price! Huh!
Totally unethical.

Date of experience: October 31, 2020
California
1 review
0 helpful votes
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I've been had
April 20, 2025

I purchased the Omega Speedmaster 007 from the website. The watch was listed in the $300 - $400 range. After which, I was contacted via email by Chrono24 support and advised in full transparency that the watch grade I purchased (not as described on the website by the way) was a 7 and if I wanted the grade 12 as described on the website I would need to pay an additional $700 - $800. The process made me nervous and canceled the order before product shipping. Excellent communication - fully transparent - watch wasn't for me - and I thought maybe I misunderstood the website description. Chrono24 agreed to the cancellation and advised me to stand by for refund. That has been almost two months ago. Weekly emails have been sent to Chrono24 asking, respectfully requesting, demanding refund. Always prompt and always polite the response is apologies we are working on it. The company deserves 5 stars based on customer service, except I don't have a watch and they have nearly $400 of my money. On one hand to be so responsive and professional and on the other to seem so misleading and distrusting is gross, but honestly what did I expect dealing with knockoff watch manufacturing. If they were willing to steal the design of another company than why wouldn't they steal from me. I allowed myself to play the fool for a cheap trick - don't be me in this scenario!

Date of experience: April 9, 2025
Texas
1 review
0 helpful votes
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Trouble making purchase with CC
May 4, 2025

I tried using my MC card but Chrono24 processing wouldn't take it kept rejecting. I called my bank and they verified that I was making the purchase and the amount of the purchase. I was told by my bank to wait a bit and so I did. The MC never went through. I then tried my Visa, which also didn't go through. I check the bank and there wasn't an issue, I evently talked to Ken the Dealer I was buying the watch from and he called his rep and the next morning my MC still wouldn't go through, but my Visa did on the first try. I felt this worried the dealer unduly as he was hold the watch for 24 hours and I was worried my self as I have not had that kind of problem with my CC's before. In the end it all worked out and I am sure the dealer was happy, to make the sale and I am happy I made the purchase from such understanding dealer.

Date of experience: April 14, 2025
New York
1 review
0 helpful votes
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Excellent source of high quality watches.
March 13, 2025

I both sold and purchased watches on this platform. 100% satisfied. Plus, I bought my brand new Cartier watch at a slightly lower price than in the boutique.

Date of experience: March 3, 2025
Virginia
1 review
0 helpful votes
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Flawless
February 20, 2025

Smooth transaction. Kept me informed on every step. Felt very secure with financial care taken by them. Made sure I received my item and it was as described by seller before releasing my payment. This is my sec but with Chrono24 and I'm very satisfied with their professionalism.

Date of experience: February 10, 2025
Pennsylvania
1 review
0 helpful votes
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Accurate and Professional
April 4, 2025

The service provided by Chrono24 is forthright and most welcome. They remove any unnecessary complications in the transaction process.

Date of experience: March 25, 2025
Georgia
1 review
0 helpful votes
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Perfect online retailer.
March 15, 2025

I have purchased here before and will again in the future. No problems this is my fourth purchase. I highly recommend Chrono 24 to anyone looking to purchase a watch

Date of experience: March 5, 2025
Tennessee
1 review
0 helpful votes
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Another satisfied customer...
February 21, 2025

This website is perfect for my needs, as I search for watches with few examples for sale. The key is their worldwide scope, in addition to appropriate security features that allow one to deal out-of-country with confidence. I have used this website on several occasions, always with the desired results.

Date of experience: February 11, 2025
Texas
1 review
0 helpful votes
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Great buying experience with peace of mind
April 14, 2025

The buying experience was great, easy to navigate and look at items. Seller was responsive.

Date of experience: April 4, 2025
Arizona
1 review
0 helpful votes
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Disappointed first time buyer
April 2, 2025

First time buyer. Very disappointed. I sent an email to initiate a return and refund and no response.

Date of experience: March 23, 2025
New York
1 review
0 helpful votes
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I have been using the Chrono24 platform for over 5 years to sell and buy timepieces. Very reliable. The process which includes authentication is flawless.

Date of experience: February 23, 2025
California
1 review
0 helpful votes
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Good experience
March 12, 2025

Not the first time I buy/sell a watch on Chrono24. This one was as smooth as always, and the escrow process gives me piece of mind. The watch was as described.

Date of experience: March 2, 2025
Florida
1 review
0 helpful votes
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Trusted service
March 5, 2025

Chrono 24 is my trusted watch location service with a trusted escrow account that protects the seller as well as the buyer. Quick to answer questions and step in if needed.

Date of experience: February 23, 2025
California
1 review
0 helpful votes
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Very good company!
February 20, 2025

I have been looking for this watch model for a long time and I have only found it in Japan. Honestly, I was a little afraid to order it online directly from Japan but I had a very pleasant surprise, the watch arrived to me very quickly, it was packed very well, it looks exactly like the pictures on the company's website and I am extremely satisfied with the purchase! I highly recommend this company and thank them very much for the seriousness and speed of honoring the order!

Date of experience: February 10, 2025
Virginia
1 review
0 helpful votes
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Good experience
March 29, 2025

I had a very good experience with Chrono24. They are easy to use and very effective. I will use them again to buy or sell a watch.

Date of experience: March 19, 2025