I moved form NY York to Pennsylvania,I am 56 years of age, and on medications, that impair me. I am partially immobile due to my diagnosis. In the summer of 2021, I had to leave my rented house that,my deceased father I lived with due to his passing. I was under total duress. I secured a home in western PA. Three years later, I got a deduction out of my Checking Account from the Long Island branch of Chase Bank. The box was only utilized for a week until I drew the funds and put them into my Chase Savings, to have a cashiers check for 39K for down payment on my new home in PA. Time elapsed until I seen $97 was deducted fro my account in PA for failing to return the keys and close the box. I called them and notified both branches about my situation. I recovered the keys hidden in my vehicle after forgetting about them for the last 3 years. That's half the dilemma. In order for me to refunded, and to stop having the $97 dollars taking out of my account every year, I need a "Power of Attorney present at the NY branch for the document to be signed in their presence. I am alone, and have to ties there anymore, and I am sure, nobody would want to take on that responsibility; if I did. I would need to travel 450 miles away just to close the box. Very unreasonable ultimatum. Their policies are over zealous, over rigid, and is not tailored for people who are immobile. I cant even have statement from my local branch surrendering the keys, I sign a waver to cancel the box, notarized, and sent that, and the keys through interoffice mail; remotely to my previous branch in Long Island NY, Babylon Village."No I have to be their branch office in person," and I have NO Power of Attorney. I am a lone in this world. They are really giving me a hard time closing out the box. I haven't got the health, and the means of driving out there to NY just to have safe deposit box closed. They are, discriminatory as far as my mobility, and unfair, and tyrannical policies restrict people in my position, that have accessibility problems, I was contacted by their "complaint department to be told the same ultimatum. Totally useless agents, and customer service. At the corporate level, and the Babylon New York branch. Please help me, Joseph Donato. NOTE: If this is not resolved, I will take every dime out of my Chase Savings, total of $*******, open a new account, and Blog negative feedback about this racket. Its is totally absurd, and unacceptable on how you treat a disabled human beings. By the way. My father was a decorated Korean War Vet. Who fraught Communism for fascists like your establishment to prosper on the backs of the down and out. How dare you!

Hello Everyone that has a Chase credit card out there, I was betrayed by Chase Bank after being a Loyal Customer for over 30 Years...Whaaat! Yes you heard correctly. I've been with Chase Bank since it was Washington Mutual, and I've always paid my bills on time of course through out the 30 years I have had a few late payments as life happens with Deaths in the family, COVID, ect. But I always paid my bills and so my limit was like 22 grand on my card and I've through the years have Max out my card a couple of times and always paid it off in full and of course recharge on it. So on January of 2024 I had like 21k Charged on the card and I received a check and deposited it for $9100.00 and I called them several times saying to them my plans, that the entire check received was going to be used to pay the credit card but they didn't clear it till after the due date hmmm, and even though I called to let them know my purpose with the funds several times the news landed on deaf ears because they still charged me a late fee ( incredible) and after I paid $9100.00 dollars they REWARD me by REDUCING My limit DOWN 👇 like $8,000. As if to PUNISH Me for being a Loyal Customer for over 30 Years Now, You'd think I called Consolidated Creditors to SHORT THEM Out Which I would never do because I'm from the OLD School so I believe in paying for the things I charge/buy, so Please take note that You May Be Loyal to CHASE Bank but DON'T BELIEVE THEM and Don't Expect Anything from THEM As much as They say That They Stand By Your Side to Help You Because They DON'T, They Only HELP THEMSELVES and Don't Care about PEOPLES Real Life and Situations as They Claim to be there for You. So USE THEM But BE AWARE That THEY will CUT YOUR TRUST DOWN and BETRAY You in an INSTANT. THAT'S the REAL HARD TRUTH I HAD TO SEE, FEEL, And EXPERIENCE With CHASE Bank for MYSELF after Believing THEY CARED for Me, WHAT A JOKE. Samuel C. A CONCERN CUSTOMER FOR THE PEOPLE of THIS GREAT NATION (USA). PEACE, LOVE, And HAPPINESS to ALL. It's Time to FIND a Better Bank.

I signed up for the Chase Bonvoy Marriott credit card July 2023. They were offering a sign on bonus. I was looking forward to getting the points for future stays at Marriott Hotels. If I charged $3000 to the credit card in the first 90 days, they would give me 5 certificates for free nights and one free night yearly. The Marriott credit card never arrived so I was not able to activate it or use it. They billed me $95 for the annual fee immediately upon my signing up for the card and sent me a bill. It was not until I called them and asked where the card was, they informed me that my first bill was past due. I got them to send me a new card and started using it and immediately paid the $95 bill. I charged $3011 in the next two months and waited for my Marriott bonuses to arrive in my Marriott Bonvoy Account. Unfortunately they never did. I then called your customer service and they said to call Chase. Chase said the $95 did not count and therefore I was not eligible to get the sign up bonus as I was just under the $3000 spend. I asked for a special exception as I was so close to the $3000 and they said "NO." So I asked for a refund of my $95 and they said they couldn't give me that either. So I asked them to close my account since they did not provide me with the satisfaction and the performance of those terms according to the credit card agreement I then contacted Chase and after a few calls I was told I WOULD get my $95. After months of not receiving the refund back, I called several more times. The last time I called, I told them I felt like I was getting "ghosted." They finally called me back on Friday and told me that they will not refund my $95 because I did not close it according to their terms. They record the calls and they claim the cannot find the call of the representative that told me I would get my $95 refund. Since Marriott is promoting this card in all their Marriott locations, I would like Marriott to be part of this compliant also. Both will not refund my $95 which I am due because they did not give me what was agreed upon sign up for the card. Chase is very cutthroat with their customers when you have an issue with their credit card. When you complain they close your complaint out in three days and make a determination in their favor. If you complaint to the BBB about them. They just respond and say you can't get a refund based on their policy. A representative told me I would get a refund and even though they record all calls they cannot find that particular recording. I want my $95 refund. Their policy not to refund a customer who did not get the satisfaction promised is deceitful and misleading. They do not want to give me what was promised to me so a refund of my $95 annual fee that I paid is what I should be refunded. Especially since I was promised that by an Chase agent on a recorded line. Their response: Oh, sorry, we can't locate that recording! CHASE HAS HORRIBLE CUSTOMER SERVICE!

Initiated an ACH payment to an employee for $42,100 on August 13 to take place on August 14. His account is also with Chase. It didn't go through, so I went to the Chase branch. After answering several questions to Gavin I was told the transaction was "verified and approved. The funds were released, and the transaction would take place within Monday night and Tuesday morning". Those funds were destined to pay this employee's tuition, which was due on August 15. The transfer didn't take place on Tuesday. I couldn't leave work, so I started my endless phone adventure. I talked to Mark, who again, after asking me all the verification questions, told me the transaction was verified and approved and the funds were being released that same day. On Wednesday, again from my office because I couldn't leave work, called Chase because the funds had not been transferred. Talked to Logan. Again, went through the verification and approval process and was promised my money was being transferred. No last name or phone number to call them back because they are not authorized to do that. I asked to talk to a supervisor. Not easy to accomplish. Eventually talked to Clifford. He said my money was on its way. He agreed he would call me at the end of business hours to confirm the transfer went through. I had explained to each of these people, from my first visit to the branch, the urgency to transfer that money to the point that if there were any problems with my business account I would, as a last resort, send the money from my personal account and then deal with the tax issues that would arise. Was told it wasn't necessary. By the end of ET business hours, the website showed "processing", so I called again. Talked to Wanda. She said everything was alright and the money was being transferred. Explained to me that the end of banking business hours is 11 PM, ET, so the money would be transferred by then. After 11 PM, ET, my account showed the transfer had been canceled due to insufficient funding. That account had had over $50,000 for the last two weeks, so I didn't understand why it couldn't transfer $42,100. I decided then to try a different way to transfer the money. I sent a wire from that same account. On Thursday morning, my account showed "being processed". I didn't believe it, so I took time off from work to go again to the branch. The manager was absent, so I talked to a banker. After reviewing her computer for a while, could not explain what happened and told me to go because it looked like the wire was going through. I told her that wasn't enough. I needed to know why I have no way to trust MY money was going to where I was sending it in a timely manner. I explained that although I was being very courteous, I was extremely upset and demanded a response. By now, my payment was overdue. I had told my employee and, he told his school "The money is being transferred as we speak" Monday, Tuesday and Wednesday. Who would believe we were being truthful when you are talking about a domestic transfer between two accounts of the same bank? I am a foreign-born American citizen, with a strong accent. Was all that unsuccessful "verification" and disregard for my sense of urgency due to my accent? What do you think the people hearing me say "the money is on its way" thought?
I was directed to a different employee. She talked to several people. Eventually, she said "the wire went through. We have no explanation to what happened". Basically "your money was transferred (three days later through MY changing strategies, not theirs), get over it."
I read several complaints against Chase in the BBB page. Chase's response is something like "we have already responded to the customer in letter on such date". I can tell you right now: Today I received an email from Chase saying the wire went through. Far from relieving the pain they caused.

I initially had a Chase credit card, Chase bank account, and Chase mortgage. Now I am down to just a Chase mortgage and am hoping someone buys it from them. Chase is fine provided you never have a problem that requires assistance from Chase. I will start with my credit card first. I had a fairly large repair done on a vehicle and long story short, I was billed almost 1400 dollars and nothing was fixed. I dropped my vehicle off in November and it was not "repaired" until March of the following year! When I realized the repairs weren't done, I immediately reached out to the shop via email and they agreed that the work wasn't done correctly and also mistakenly charged me for a new battery. When I asked for a refund, the owner refused and told me to bring it back. There was no way I was doing that after my initial trial with them and told them that. They still refused a refund, telling me that they would make good on the repairs. I disputed the charge with Chase, sent them the invoice, the emails that documented that they didn't do the work, and figured it was easy, home run. Chase denied repeatedly, finally at the last appeal, they told me that it was too late to get a credit? Chase burned me for 1400 dollars. I paid off the card and canceled it immediately. Now with my mortgage...I never mail a check, I pay it online always, but this time, as a gift, my church paid my mortgage. They had to issue a check, no problem, I printed out the payment coupon, filled out the info, and mailed it off. After two weeks, my account still wasn't credited. I called the church to inquire about the check and they told me it had cleared their bank a week prior. They sent me a copy of the cleared check as well as the back side where Chase had it stamped with all of their identifiable information. I called Chase (the 4th time) and after asking to speak with a manager, they gave me an email address to send the image of the check. The rep repeatedly asked my if I put the correct account number on it, eventhough it was correct on the check and mailed with the payment coupon. Chase f'd up and kept trying to blame me. Again I figured this was a homerun, Chase would easily be able to track the check and reroute the payment to my account. The last told me to give her 24 hours and she would call me back with an answer. Today is day 3 of waiting for a call back so I called them instead. They said they received the check but it was "still under investigation" and told asked me if I could now provide the statement that showed it cleared the bank. Chase literally has at their fingertips the information that shows what exactly they did with the check but all they seem to be investigating is how to screw me out of my mortgage payment. If this is the case, this time I won't be paying it off and canceling my card, I will be hiring an attorney and suing them for damages. Chase may lhave the worst customer service next to DirecTV and Sprint.

On the afternoon of June 6,2023, I was bombarded with an insane amount of emails, only to find out later on that this is referred to as e-mail bombing while something more sinister is happening behind the scenes. Later in the evening I received a text alert from CHASE asking me if I had authorized an $800 payment. I went to my online account and saw that there were in fact several (18) unauthorized transactions to PayPal. I immediately called CHASE and informed them as to what was happening. They cancelled the debit card and transferred me to the fraud department. Needless to say my bank account was totally drained and it even went into overdraft. CHASE assured me that they will do their best to investigate and come to a resolution. After a week of waiting and no updates, I called CHASE on the morning of June 15,2023. They informed me that they had finished their investigation and that my claim was denied because the payments, all 18, were processed and issued to a third party merchant, in this case, PayPal. CHASE said that I needed to contact PayPal and seek a resolution about getting my funds returned. I called PayPal on three different occasions, each time speaking to different people, and each time I gave them all the information from the Chase transactions. PayPal kept saying that they cannot find the transactions in their system so they cannot do anything and that I needed to go back to CHASE. Basically I was being ping-ponged back and forth from PayPal to CHASE. I can understand if PayPal says that they have no records of the transactions but I cannot understand why CHASE would deem those 18 transactions as NOT fraud. In all there were 25 transactions to PayPal at the time when the incident was occurring. Four of those were rejected and three cancelled. If this is not a red flag for the CHASE fraud squad then I don't know what would be. Also, while speaking to the last CHASE fraud specialist, I was told that part of their thorough investigation would have been to contact the merchant (PayPal) and verify the transactions. When I called PayPal there were none of those 18 transactions in their system? My position now is that my bank account has been wiped out, CHASE tells me that they transferred the money but the onus is now on me to figure out where it went. So much for helping the customer.
When Chase said they will investigate the matter we put all our faith, trust and hope that Chase would put the money back. I'm so disappointed and again Shame on Chase the 15 largest bank institutions in the USA.

I am not surprised chase is so low on ratings. I was a victim of their scam, I applied for a mortage, got conditionally approved by Savananah a week later she left a male took over but they were not offering the 1% buy down like Rocket was advertizing so I went with Rocket byt then came back to Chase to finish my already conditionally approved application not expired till January 03th 2023 but was told application was expired and new application needed, got a new team who promised to close in 3 weeks, they took $500 from my card then another $1, ordered appraisal way before conditonally approving me. A week later underwriting comes up with 12 new items first underwriter never asked and then its a while different story. Now I will loss 5k for DD money they promised they will close on time and then took $501 from me inaddition. Do you all even have a concience? How will you sleep at night knowing you made a client loss 5k in DD money all because of your fault. I only came back to chase since I knew I was already conditonal approved and had my items I was asked already laid out. You should not have ordered appraisal charge me before being newly conditionally approved then the broker barely sent me a causal email with list of new items like no courtesy no compassion and we are talking about a 310k home with 10% with someone who has 796 credit. I could not sleep, I emailed them back and forth, I was literally losing my mind during these inflation to loss $5501 in funds and loss the home its unbearable. I would not wish my thoughts and feelings to my worse enemy and I own a townhome out right I could have used to get equity, Chase assured me they wil close on this new purchase. I wish you all a happy holidays mine is definely gloomy and we wonder why folks kill themselves? Some underwriters and brokers have no courtesy whatsoever towards the clients, especially when you meet a good client don's take out your other frustratins on them making it hard for them to get a loan and have a home and be happy. I honestly think this new team I got my second go around came straight from hell. They had 12 more items, how can two teams from the same company be so varied? It is mind blowing. A month ago I was conditionally approved and a month later I can not even be conditionally approved with the same everything? Unbelievable!

I have a Power of Attorney for my husband, Glenn Bates because he is very ill and is in a skilled nursing facility. It is located in Orting WA and is called the Soldiers Home. He has a savings account and our son is on the account also, but I am not. It took almost a month to get an appointment to take care of this issue and my son had to take time off from work to get to the appointment. When we got to the bank we were told the person we had the appt. With cancelled. I made another appt. For the following Monday and then I got a call from the bank manager telling me I needed to get a bunch of info from my husband before I came in. I received the call just a few days before our appt. It is a two and a half hour drive to get there and two and a half hrs. To get back. I was very upset that no one told me I needed to get this info sooner so I could make arrangements to get to Orting WA. I asked WHY I was not told this sooner and was told by the manager that the employees did not know I needed this stuff. So why are these people NOT trained properly? Apparently your manager is incompitant and does NOT know how to train the employees correctly. Also last Feb. My debit card was stolen and $300 dollars was taken out of account and when I reported tis my $300 was put back in my account but shortly after that the bank took the money back out and I was told that the card was used in the same area I lived in. So I not only got the run around about my power of attorney CHASE BANK STOLE $300 from me. I am a senior citizen and with inflation I can't afford to lose $300. YOU SHOULD BE ASHAMED RIPPING OFF $300 from AN OLD LADY. Now I want my $300 back. That is the least you can do after giving me the run around. SHAMEFUL!

I honestly do not know where to start. For starters, I had 32 fraud transactions on my checking account. For personal reasons, I wasn't able to recognize all these withdrawals until later but the point is chase did not flag it. After hours I finally got ahold of a representative and told them this is fraud and to fix it. The fraud was from kucoin and they didn't have any answers to why They didn't flag it. After this situation was over, a few days go by and I try to go onto my online banking. It said I was locked due to suspicious activity. I tried to take money out of my account at chase and it wouldn't let me. I tried to buy something online to see if it worked and it denied transaction. I called chase and waited for one hour for someone to talk to me. Mind you I have been with chase for over two years. The woman said they blocked my account because there was a 200 transaction from crypto. Why the hell would they block one 200 transaction and not flag 32 withdrawals?! The women said they block all crypto and did not need my consent and if I wanted to use my chase card with crypto I had to write them a letter. The woman asked my name and asked me to verify my identity. She said my number on file wasn't a number they can send a verification code to? When I asked her why she said it's unknown. My phone number has been on there forever. I give her my husband number and she said the same. I asked here why the heck am I not allowed to see my money on my online banking and why I could not use my debit card or take money out. She called me a liar when I told her that I physically went to a chase bank to withdrawal my money. She said it was not possible. I told her I was going to close my accounT and she replied " well I do not need to help you fix your online banking '" I nearly lost it. I told her I'm still a member of the bank and I want her to fix my online banking so I can view my money and for her o unblock my account. She asked me three verification questions and was so demeaning and rude the way she was speaking to me. She battled everything I said. There was a trick question where the answer was none. She tried to confuse me. She asked where I once lived and what address was associated with it. I answered and she told me to hold on and she hung up on me! The first thing I said when we began our conversation is to take my cell down in case we loose connection. Well she didn't call my number. I called again and this time I was just crying frustrated and worn out. After fifty minutes I'm on with another rep. I was calm and told him in a nut shell how this woman treated me and I after all this I didn't resolve anything before she hung up. He did the exact thing with the questions to un lock my car or online banking …. There was a two second pause and I asked hello? He told me " mama please, I will not hang up on you." I said thank you I'm traumatized. Two seconds later he hung up on me! Chase is the most rude and awful bank it's chilling. I have never felt so disrespected in my life. There rules are so a$$ backwards. The Ceo of chase openly hates crypto so when they see it on your account. They block you from using your debit card, locks your online banking and makes it impossible to reach a rep when they themselves are the worst by not helping me do something that they did wrong! It was not fraud, it was my conscious transaction and they took everything from me. I went to chase local branch and could not take out my money bc my account is "fraud" and was told to call customer service so they can unlock it. How the hell can I do that when they keep hanging up on me. If you don't want to cry your brains out of pure frustration and have NO control of your funds, not be able to see where your money is, deal with incompetence and be told your a liar, DO NOT BANK WITH CHASE! If you dable with crypto, FORGET IT, they will do this to you too. I would not wish this on my worst enemy. I am not a dramatic person but when someone takes full control of my money and thinks I'm the person who is fraud on my own account and does not give me an options to prove who I am. It's one jab after another. And finally when they ask some verification questions they hang up on you! And NOTHING was solved. My online banking is still blocked. My debit card is frozen. I have no money. Run away. They will screw you over and not care. Oh and I'm pretty sure they flagged my accounT and I have lead to believe they hang up on purpose bc I'm angry bc when I called the number again it took me to another place and it wasn't chase customer service. Then I use my husbands phone and call that same service and his call goes through. So I'm currently on my phone writing this review waiting for at least 45 min already on my husbands phone to probably get hung up again.

Long story short, my boyfriend and i left truist bank and wells fargo separately to get a joint account, and i got a second one for myself at chase bank. Both of these accounts are the college checking account. With chase bank, in order to get a joint account, we had to go into the branch and meet with a representative, so we did and it was a smooth and easy process. As stated in an email received from chase shortly after making my accounts, our representative confirmed that the cards for the two accounts should be there within 3-5 business days. I would like to add that since we expected everything to be ready and usable so quickly (3-5 business days), we transferred all of our money from truist and wells fargo over to chase using zelle. The money took a little while to transfer into chase, but maybe that is unrelated to chase bank. Anyways. So when 7 whole days pass and we haven't received anything in the mail, i had to go into a chase branch to pull out cash. When i met with the teller to get the cash, i asked about the status of our cards, and he said that they hadn't even been MADE yet. That's right. 7 complete days of the week went by, and my cards we not even in existence at that point in time. If he said they were shipped, i would've been satisfied since they were on the way, and i wouldn't have been upset that it was taking so long to get to me because i don't think that that would've been their fault at that point. So that was definitely frustrating. But it keeps going. Since we had no access to our money, and haven't closed the wells fargo and truist accounts yet, we decided to use zelle again to transfer all the money back. By doing so, we triggered something in the system that caused them to lock both of our accounts due to suspicious activity. In the mobile app, when this happens, there is a pop-up box explaining why you can't access your account and it provides a phone number for you to call. Unless you call as soon as they open, do not expect to get an answer. It's their customer service line and they are helpful to a certain extent, but good luck getting them to answer in the first place. Anyways. We both called over and over and over again and stayed on the line for 30+ mins each time for two days after about 12:00 noon each time. The third day of trying, i called as soon as they opened and i got an answer instantly. The lady couldn't figure out what was wrong and told me that she couldn't unlock it, but to call the branch because they can. So i called the branch, and they told me to call the customer service line, unaware that i already did, and said that they can't unlock it, but customer service can. So please tell me who exactly is able to unlock it if they both claimed each other could and could not unlock it? So i called a different branch to see if maybe talking to a different person would lead to better answers, which it did. They informed me that the branch cannot unlock accounts, and then referred me to the technology line because they believed that since zelle is what caused the issue, that technology would be the best people to talk to. So i got on the phone with them and they were able to unlock it for me. As all of this is happening, we still haven't received the cards in the mail. Also, some of the money never transferred over. It was still in the chase accounts, so it's alright. But since we were scared by using zelle so soon that we'd lock the account again, we tried setting up apple pay because at this point, the cards were created. Before i get to the actual story, here's a backstory: a couple months ago my boyfriend lost his wells fargo card. Since no money ever got taken out of his account without him knowing, he knew that it wasn't stolen, so he didn't care to get a new one. He still had access to the card on apple pay, and if he needed to use a physical card, he was able to instantly transfer money from wells fargo to cashapp, so he could use his cashapp card instead. He finally decided to order a wells fargo card about two days after i created the chase bank accounts. Yes he got his card days before the chase ones came in. But that's not my point here. My point is that when the card was still in the mail and inactivated, he was still able to connect the card to apple pay and use it as he usually would. Back to the actual story. Since he was able to use his wells fargo card on apple pay already, we tried connecting both chase cards to apple pay. It didn't work. It kept saying that the expiration date was incorrect for the reason it couldn't connect to it. So i called the branch. The lady told me that i "wasn't the first one to call about this today" and that she had already made the system aware of the issue somehow. I never called about this issue again, but i kept trying and it didn't work. A little over two whole weeks have gone by, and FINALLY the cards arrived. When i opened the cards and looked for how to activate them, the sticker at the top right corner in a bright red box and dark, bold letters, said that the cards can't be used at all until they're activated. This means that they can't be connected to apple pay until they are activated. This explains why we had this issue. To test that theory, i activated both of them and within minutes was able to connect them to apple pay. I really wish the bank teller could have told me that before i had to deal with days of frustration. But yeah. The story continues. This last friday i received a paper pay check that i finally deposited at an atm five days later. When it no longer said "pending" in my account, it said that there was a hold on it and that i couldn't access the money for ten whole days. I called the branch and the guy said "there are a number of reasons this could be happening," and basically said there's nothing i can do about it. I called a second branch, cause i learned with the apple pay and unlocking my account that the first branch i called doesn't tend to know what they're doing or talking about, and they said that this hold is because my account is younger than 35 days and that they need to verify the check. I have never had this problem before with wells fargo or truist. For these checks in the story, they usually went into the wells fargo account. He has never had this happen before. For my first job, i got paper checks that i was TAKING PICTURES OF and submitting to the bank and i never had this happen either. The second branch referred me to the customer service line to try and speed up the process, and of course, they never answered. Needless to say, i have had nothing but problems with chase bank since i opened my accounts and as soon as this check deposits, i'm taking our money out, closing the accounts, and going to a different bank.