CarePatrol

I cannot express my gratitude enough for the invaluable assistance provided by CarePatrol. My weeks-long struggle to find suitable assistive living for my mother-in-law left me feeling frustrated and hopeless. Local agencies offered little more than free food, leaving us at a loss.

Upon the recommendation of a friend, I reached out to CarePatrol, and my experience was nothing short of exceptional. Despite being outside their immediate service area, the representative I spoke with went above and beyond to offer guidance and support.

The individual I spoke with was not only compassionate but also incredibly informative. He provided a comprehensive list of tasks we needed to address, shedding light on aspects I hadn't considered, such as the importance of planning my mother-in-law's funeral to protect her life insurance from becoming a state asset. This insight alone was a game-changer and something I would never have known without their guidance.

While CarePatrol's services were limited due to our location, the generosity of their time and knowledge made a significant impact. I can't help but wish we had a CarePatrol in our local community. The assistance they provide is desperately needed, and their commitment to helping families navigate challenging situations is truly commendable.

If you're facing the daunting task of finding appropriate senior living solutions or navigating the complexities of eldercare, I wholeheartedly recommend reaching out to CarePatrol. Their dedication to assisting families in need is a beacon of hope and support in what can be an overwhelming and confusing journey.

Every franchisee is required to uphold the highest level of ethics and standards. We review the care and violation histories of every facility we work with, and we have a huge focus on safety.
We tour our clients to the recommended communities, and we are at no cost to the client. We don't give out lists, and we don't share our clients' contact information until they are ready to have that information shared. That means that they retain their privacy during this critical time.

They claim they work for the client for FREE, the problem is nobody works for free. They get paid by the facilities that sign contracts with them. So when they tell the client that they are going to find the best facility for their mom or dad, what they mean is they are going to find the best facility out of the ones they have contracts with and probably the ones that pay them the most money. The reps are commission only so why would they take the client to a facility that does not pay them. Plus they are very sneaky on how they try and get facilities to sign contracts with them. If you want a company to fairly represent you in finding a place for your family member than find a senior advisor that actually charges money, they will work for you and find whats best for you and your family not what is best for them.

I highly recommend this company. They are very thorough and understanding to the needs and care of our loved ones.
A++++

I am a disabled veteran who was an inpatient at the VA hospital when I was introduced to Capital District care patrol. Furst these people have nom business working with the VA hospital. I needed a safe place to live and that is all I wanted. Care Patrol told me Diamond Ridge was excellent so I spent what little money I had to move in. First I was out over a 1000.00 when capital care patrol told me i would not need to pay rent at my current apartment. He was wrong and I got stuck paying over 1000 that I did not have and should not have had to pay if care patrol knew what it was doing. On top of that I was touched inappropriately by another male member, the bus for transport was unregister, uninspected and uninsured for over 8 months. The food which is supposed to be included in rent in inedible causing me to have another 600 a month food bill. There were full grown (2) pit bulls living in one of the apartments. This is an over 55 community with people in walker with pit bulls running around and they never go outside to do their business. I was loied to by care patrol and I had to leave that unlivable situation and am now in living in a hotel because care patrol destroys lives.

Chris Curran has been immensely helpful and responsive concerning three situations in my family. I highly recommend him.

Dear Bruce,

What an incredible experience it was meeting you. You were heaven sent! You are the most kindhearted, caring, and thoughtful person and totally in the perfect position helping us through an extremely difficult time and doing it with such excellent customer service skills. Your knowledgeable, friendly, yet professional personality was so comforting at such a stressful, upsetting time.

We truly appreciated your compassion and dedication in assisting us in finding an awesome place for our Mom. You totally went over, above and far beyond our expectations! We thank you so much for your time, talent and expertise.

We are all convinced that we would have never found such an amazing, caring place as Our House for our Mom if not for you! She has been at Our House for one full month and she is calm and comfortable and her care is exemplary we could not be more pleased!

We would like to express our sincerest thank you from the bottom of our hearts for all youve done for us and our Mom. We have and wont hesitate to continue to recommend you and Care Patrol, NY to anyone and everyone in need of your wonderful service!

Again, thank you so very, very much!

Sincerely,
The Cappadoro Family