I absolutely love ordering from canvaschamp. My 10 month passed away 1 year ago and I started ordering then. I have well over 25 different pictures and amazing memories and I don't plan on stopping any time soon. I just turned my cousin onto canvaschamp for her son's wedding and she has started her ordering.
In shipping, my original order of 3 panel canvas picture had 1 of the panels damaged. Canvas Champ was wonderful to replace the whole set of 3 no problem. When I received the new panels, the picture was quite a bit darker than the original. It looks ok but is definitely a little on the dark side.
Dear Angie,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5-star.
Thank you again.
Warm Regards,
Canvas Champ.
I used Canvas Champ to print a maritime photo onto metal, and it included the use of unique hardware befitting of a ship. I was a bit concerned after placing the order. I hoped it would come out well. When I received it, I was ecstatic! It was perfect. I used the print for a silent auction item for our Seafarers' Center fundraiser. The piece sold for about $250. We are very thankful for the great work of Canvas Champ!
Hi Doreen,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
There was an issue when FedEx first tried to deliver the order. My husband and I were away from home for a few days, and I planned to have my sister stop by and put the package inside my house. I did not realize that FedEx would not deliver without a signature. After a few days of texting and emailing, My sister was able to pick up the package at the FedEx office in Prescott Valley. I really like CanvasChamp, and next time I'll make sure I'm in town to receive an order. Thank you, Teresa
Hello Teresa,
We apoloize for the inconvinence caused due to FedEx, we will share your feedback with the Logistic team so they will ensure that this doesn't happen in future.
Regards
Canvaschamp
The colors are quite what I expected but the over all picture looks good. I believe the price was very low for the product I purchased. I received my item about a week, earlier than the expected arrival date given, which was surprising due to many businesses having delays related to the COVID-19 pandemic!
Dear Donna,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
Canvas Champ is the BEST! I use them every year to create an 11 x 16 canvas of the picture that we take of our family in front of our Christmas tree. I have NEVER been disappointed! It's easy, the price is great and the delivery is fast. I highly recommend that you give them a try!
Hi Lisa,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
This was our second order with Canvas Champ. Our first print (which was of the same photo session) was much more vibrant. These prints seem muted in color (not as vibrant, almost as if the printer was low on ink).
Hey Leah,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I just received my canvas order and I could be more impressed. It was so super fast! The website was extremely easy to use. The canvas arrived in safe packaging and was BEAUTIFUL! Thank you CanvasChamp for your amazing service.
Hello Kristi,
Thank you for the lovely review, we are happy that you were so impressed with our quality product. We assure you that we will be maintaining the same level of service & quality with all our customers as we belive in 100% customer satisfaction.
Regards
Canvaschamp
The title says it all. I would say the quality was good. I did expect a little hardier frame and a thicker canvas but overall I am pleased and it matches the price. It was packaged VERY well and took awhile to take out. I knew that the project would be safe. Thanks CanvasChamp!
Hello Katie,
Thank you so much for the positive feedback, we are glad that you are pleased with our product & the price. We apologize that we could not make you happy with the frame, we assure you that we will take care of this.
Regards
Canvaschamp
I ordered a poster on Matt paper with lumination. It came with air bubbles everywhere. It should be caused by the shrinking lumination layer. I complained and they shipped me a replacement. But this time it was printed on glossy photo paper(thinner and lighter than poster paper) and no lumination at all! I gave up! Will never buy from them again.
Hey John,
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. We clearly failed at it.
Please share your order details with me and I will ensure that I will take care of this on the highest priority: matt@canvaschamp.com
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Matthew P
Canvas Champ
I have ordered a product from Canvas Champ and I got the delivery date but they are delivering the product very late for users. If you ask support they will mention, we have highlighted the case but nothing happens with the order delivery, very very late delivery. Don't expect products to deliver on time.
Hey Gourav,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details at matt@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Matthew P
Canvas Champ
This company ships their merchandise out of Mumbai India - so be prepared for THAT insanity. I ordered 3 medium sized pictures. It's been over a month and still no pictures. They missed their deliver by date with No notice. When I called customer service they were dismissive, said they'd expedite aaand nothing. That was two weeks ago. Just order from a shutterfly and save yourself the stress.
Dear DeAnna,
We are extremely sorry for the inconvenience caused. Due to heavy order flow for Christmas and backlog of pending orders, we apologize for the delay.
Please note, we do not compromise with quality even in heavy rush of orders.
You will expect your order delivery very soon.
We have mentioned India as our production location on Contact Us page of our website, it's for your kind information.
Warm regards,
Paul K
I ordered a huge amount of prints of my artwork. Spent over 655.00. This wasn't my first time ordering from them. My previous experience was good, but I had ordered the heavier, thicker prints. This time I ordered their feather-lite weight prints. It was a mistake. I had to take about half of them apart to try to get the waves and bumps out of the canvas. Then, when I tried to fit them in frames that were supposed to fit the size I ordered, they were too small and most of them were crooked. The images were okay, but a little too saturated. That could have been my fault in the images I sent. I also would have liked to be able to reduce the image sizes to fit better on the format. I didn't see a way to do that on the website. It's almost embarrassing to try to sell these as valid art prints. I'm not sure I will give them another chance even with the heavier prints I had ordered previously.
Hey Karen,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I have sent a response to the desk canvas on ordered. It was NOT professionally put together and appeared like a home job that someone did for the first time. I let you know this and I received a response from you asking for me to send pictures with a detailed description of why I was displeased. My response was actually side-by-side photos of your canvas next to the canvas that I received from the other company I reordered from. They were photos from the front, back and sides. The other company was much more professionally put together and was great to give as a gift, as yours was not. I have not heard back from anyone at Canvas Champ to date. I had thought perhaps I would be given a refund, but it appears that is not the case. So I won't be ordering again from CanvasChamp. Thank you.
Hello Luzy,
We are extrenmely sorry to hear that you are not satisfied with our products, please share us your order number here and we assure you that we will look into this and provide you a resolution for this.
Canvaschamp
We ordered a large canvas print as a gift. When it arrived, it was so dark, you couldn't even make out the picture. Had to reorder from someone else. 2nd company sent it quicker, for less money and actually looked great using the exact same picture. I Do NOT recommend CanvasChamp.
Hey Neil,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I ordered a customized a pillow. The pictures turned out great. Be sure to check the size of the pillow so you know what you're buying and have a proper expectation. I am sooo happy with my purchase. The colors are vibrant, no bleeding, and no blurring. I will definitely order from CanvasChamp in the future.
Hi there,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
The price is right with these guys. The quality has been hit or miss for me, however. Proofing an image seems great, but the image is so small and of low quality that it is hard to tell if it is good or blurry.
Dear James,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-star review into a 5-star.
Thank you again.
Warm Regards,
Canvas Champ.
They are from India. That is not disclosed. I wanted a local printer. They stated they were in California. Then I received prints that were beyond horrible. The individual who printed my work didn't size them correctly and the look beyond pixelated even though I sent massive files for them to work with. Lots of scratches and smudges! The quality of ink is disgusting despite what they charge. Now I can't upload any proof here as it needs to be small file sizes. Under 5mb. Walmart did a way better job!
Hey Nathan,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at stanley@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Stanley
Canvas Champ
Super easy to upload my work and select sizes! I just hope the quality is as good as everyone says... if so I will be ordering many more things from you in the future!^_^ just received my art, three pieces, each 30"x30" AMAZING! They turned out beautiful but yes, I wait almost 2 weeks due to Corona!
Hey Mike,
Thank you very much for the kind words and this helps us to provide 100% quality along with exceptional customer service to the customers.
We look forward to serving you again.
Warm Regards,
Matthew P
Canvas Champ
This company is a joke. Ordered prints on glass for my daughters birthday on 8/1/2020.
Had to call them and was told because of the covid there was a postal delay. Well finally just got a shipping update on 8/12/2020 which means it didnt even leave their facility till then. Whats worse never realized its was in India!
Checked the fed ex site today. It is still in India. So if your looking for a timely order this is NOT the company you should use
Overview
CanvasChamp has a rating of 3 stars from 1,044 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 7th among Art Prints sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brandee,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ