C2CLightsReviews 33

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Salesperson recommend the standard 3 watt bulb and it is dim, doesn't provide great lighting. If you buy from these folks upgrade to the 5 watt bulb. Transformers are also under powered if you put 12 lights with longer Cabel run need more power

This company will send you whatever they have even if its not what you ordered and then refuse to exchange or return you funds. Ordered two outdoor light fixtures and two LED bulbs. Fixtures were defective and they send the wrong bulbs which I couldn't use. Refused to issue a RMA to process an exchange or return. I'm stuck with $241 of crap I can't use. If they have exactly what you order, you may get lucky but if they don't, you don't know what you may end up with. Customer service is a joke. They will literally insult you in an effort to get you to go away.

If you want a great selection of lights that can really take on all weather conditions, this is the place. The solid brass lights I bought for our new house are perfect for the harsh conditions on the Washington Coast. And the sales staff is always available and helpful.

I think these guys are serious frauds. I ordered 3 outdoor uplights and they sent half the components all of which were the incorrect items. The one fixture sent was plastic instead of metal and the LEDs were the wrong wattage, beam angle and temp. I called them and they sent replacements which also were incorrect so it seems they send what ever similar items they have and hope you won't notice. I asked for a refund rather that wait for a 3rd wrong shipment. They wanted me to pay a restocking fee and shipping for the wrong items. I refused and filed a dispute with my credit card company. The Mike mentioned in other reviews called me and rudely tried to get me to ship the items back claiming the charge back was completed by my bank and when I refused to pay shipping he said he would dispute the charge back. I suspect he planned to dispute it anyway and was just trying to get me to ship the items back as well. I would not trust them.

I got off the phone this morning with a representative from C2C lights. Evidently the lights I purchased were back ordered. After an offer to sell me a different model, at an increase, albeit a reduced increase, I shared the fact that I was frustrated with their advertised pricing. I explained that the price advertised is not accurate, because it is not possible to purchase the item at that price. The price will later be increased after the bulb selection, even when the choice of "no bulb" is made. For whatever reason, there is an added cost to prepare the light to become "bulb ready". The representative shared that fact that, yes, they were aware of frustrations due to their costing structure, but that the President had decided against making any changes. I then repeated my request for some type of correction to the on-line pricing with the comment or else I would take additional action. The representative said; "what type of action". I replied, I don't know, maybe the Better Business Bureau. The representative then laughed and said, "hah, yah right, good luck with that". I then asked to have my order canceled which he agreed to. He then finished with "We don't need your business" and hung up. So, as we've all experienced, I was was left with nothing more than powerless frustration, hence this review. If you find yourself reading this, and you plan to give your money to a company, please consider giving it to a company that would like your money and business. Because, surely, C2CLights doesn't need it.

I ordered 1,377.01 worth of lighting. Primary reason was that they offered an under rail light that was significantly less than others. I reviewed their "ratings" on their website and noted that their return policy sucked with a 35% re-stock fee. In spite of this I ordered under rail lighting and some other fixtures for an outdoor project. Merchandise was received promptly and the only issue was an incorrect color for one of the lights (brass instead of the requested white) My project changed and I decided to return the UNUSED/UNOPENED under rail lighting and the incorrect item. Via email exchanges with C2C rep Mike Hanna I arranged for the return eating about $350 as part of the re-stocking. Sent items via Fedex Ground. Heard nothing from Mike until after repeated requests I got an email indicating that I would get a credit once returned items were tested and found in working order. One would assume that they were in receipt of the items based on his response. When credit failed to show up on my account I followed up again and was told they never received the package. Called FedEx who provided a proof of delivery on Oct. 24,2018 and signed by a W. Wolf. Provided this to Mike H. At C2C who claims no one works there by that name and they did not receive returned package said FedEx sent to wrong address. Confirmed with FedEx that it was sent to the address provided by Mike Hanna. At the end of the day this could be true, BUT given earlier email responses my sense is that this is a scam company who may deliver product but will TAKE ADVANTAGE of the customer at any point they can when problems arise. MY ADVICE STEER CLEAR OF THIS SKETCHY COMPANY AT ALL COSTS!

I made a big order through this website. Two pave lights came with broken glasses and missing bulbs. After contacting them, i was told that those lights should be used w/o protecting glasses anyway, and they didn't respond to the missing bulbs at all.

I also had 4 step lights which ended not a good fit our landscaping, so I asked to return those. They said they don't usually accept returns since it was a custom paint (I ordered black and did not notice about this policy!). But since i had a big order, they asked me to fill in a return form and faxed to them. The next day, they responded with: cannot return since it was custom paints! Don't know what to say, really the worst shopping experience. Now I stuck with 4 useless step lights and 2 broken pave lights.