I purchased a G1100 modem from them. It had a Frontier label on it but FiOS firmware. The modem worked for several months but then suddenly failed.
I thought it would be OK because the modem carried a one-year warranty, but as I quickly learned it was quite costly to get them to provide me a replacement as I had to pay both to ship it back to them and have them send me a replacement.
I spent $30-$40 to cover the shipping expenses and then it took them several days to ship me my replacement modem. When it arrived I was pleased to see that the replacement had a Fios symbol on it, but it had frontier firmware. The problem with that is that Verizon cannot update a modem that has frontier firmware. I spent several hours talking to multiple levels of support at Verizon and none was able to update the firmware on the modem.
I reached out to this company to ask them to ship me a new one, but I was met with nothing but resistance. Multiple times I requested that they send me a modem similar to the one I originally had (i. E. with Fios firmware) and every time they had a new reason why they wouldn't do so.
When I told them that I was going to post negative reviews like this, they responded with this:
"Everything you just stated was listed and presented and accepted by you
In order to complete checkout and then you try and extort us that if we
Follow through with what you agreed to then you will smear us? Again,
Our attorney has been notified of such threats for any necessary future
Action as unfortunately it does turn into much more than it ever had to
Be once you use extortion but we just sent the item out exactly how the
Unit was listed as the biggest mistake was having the 1 year warranty to
As if it was 60 days then you would be SOL like every other seller that
Offers this as this is probably why most don't over extended warranties
Because of the few customers that abuse them and complain even after
Having the alternative to replace it this long after purchase. There is
Nothing more to say."
If you want to deal with a company that offers this level of customer service as well as products of questionable quality (and questionable origin per other reviews... maybe that's why the firmware on these modems never seems to match the logo on them) then go right ahead. If you want a product from a reputable company that will last Look elsewhere