Brilliance

Thank you so much for working with my fiance to make such a beautiful ring. I love it so much! I love all of the detail on the band and how you created the texture making it look so interesting and intricate. My fiancé told me that he actually wanted to have diamonds on the band, but that the designer talked him out of it - we are both so happy with that decision! Great to have a designers eye :) I'm also very happy with the height, I know My fiancé didn't want it to sit too high knowing me and my preferences and it sits just perfectly. I know Nick was going for modern estate and you really nailed it! We'll be reaching out on the wedding band and I can't wait to see what you come up with!

Thank you!
Toni

I purchased both my engagement ring and wedding band from Brilliance. They were very helpful in educating me on diamonds and certification, and found quite a bit of options. I was please with the first experience.
For the wedding band... READ THE FINE PRINT for returns. It's a 30 day money back guarantee from the day you ORDER the band, not from when it was received. It took 18 days of my 30 day period to even receive the ring to realize it's too small. I'm VERY lucky I called when I did, else I could have been SOL. I'm actually writing this review so that they will honor the coupon code from my order I am returning. Whamp wah. I suppose they would rather have people read about my so-so experience rather than just crediting the 50 bucks. Oh well. Great prices/selection regardless!

My fiance LOVES her ring and that's all that matters. I was disappointed that the customer service people do not seem to be properly versed in the lifetime warranty, its limits, exclusions, etc. I had to change my setting after ordering because of this, causing a significant unexpected additional expense. Also, I was VERY surprised that there was ZERO follow up to see if I was happy with the purchase. All I keep getting are endless e-mails flooding my mailbox with offers, but not satisfaction survey.

From the beginning of my engagement ring process, I received the most attentive, professional, and consistent service from Jennifer at Brilliance. Upon receipt of my order, I was very happy with the customized ring. I had to get it resized which was a very simple process. Danielle, Customer Service Hero, also helped me with that process. I highly recommend Brilliance as the best option for your fine jewelry needs. I'm very happy and impressed with my ring and I'm sure my partner will be impressed and say "Yes!"

Since the first day, Anthony C. Was very attentive and always answered my emails within the same day. We went through several iterations for the "ideal ring" and had the ring in my hands ahead of time. I was very pleased with my order.

From the first time I called inquiring about a diamond (almost 9 months ago) through shipping the finished engagement ring to me Brilliance was nothing short of EXCELLENT.

Their Diamond Experts are extremely knowledgeable about diamonds and guided me through picking a diamond that was under my budget but exceeded my size expectations. However what will make me a customer for life is the way they came through for me on my custom ring.

Once I placed my order I gave them a specific due date I needed everything in hand by. However I messed up on my date! I called back my rep a day after and they expedited my ring delivery and their COO personally met me before my planned proposal cruise. I don't think any other online retailer would go out of their way or deliver a ring by hand!

Brilliance has earned my business for life and I'll be sending my friends and family as well. THANK YOU

I spent weeks looking for the right diamond and the right price point. I found a AGS certified 1.5 round cut through Brilliance. After looking through the reviews I felt comfortable with dealing with them, I did a bank wire on the purchase, expecting an automated email with instructions, instead received first contact from Anthony, and during our email exchange he put a rush on my order. Ring showed up within the expected time frame, but the ring was far from what I expected. It was breathtaking, perfect for re-proposing with my wife. The stones in the setting were bright and well set, and the diamond was better than I expected! I used to only buy GIS certified diamonds, I was very pleased with this AGS, and with the quality product they provided! Well done Brilliance, I will do business in the future.

I searched on all the Web sites as well as local jewelry stores and this was the best price for the GIA diamond I was looking for. Would have given five stars however I put down a deposit on a diamond and when I went to buy it a few days later they had sold it to someone else in spite of my deposit. They would not discount me on a slightly larger diamond of the same quality that I found in their inventory to replace the one I had put the deposit on. Very good timely service otherwise.

I ordered an engagement ring and later the matching band. Maegan was extremely helpful throughout the entire process. I even had to get the ring resized and sent back which she checked on weekly for me. Great customer service. Would highly recommend.