Bowlero

We decided to go bowling this Sunday so everyone in the family could spend time together for my son's upcoming 10th birthday which is on Wednesday, but because the kids are in school and we are all working we had to do something today! We get there and we have maybe 40 minutes left for the kids to bowl for free, but I didn't care so much about the free bowling so I asked if I could purchase a lane beside the free lane, but wasn't allowed to do that until after 5pm. That meant that the adults couldn't bowl because it wasn't 5pm, so I let that go! I went to get food and the bartender/cashier/server was disengaged and not happy to take my order and was sighing as he answered me like I was bothering him. I didn't appreciate any of his actions but I remained calm and continued with my order. When I paid I handed him by debit card, but when he gave it back to me he had it mixed into the receipt and the check that I needed to sign. My sister got her wings and there was hair mixed into the skin on the wings and they were sent back for another order, but the second order had one of the wings that was only the part of the wing without the drumstick, so she asked them if they would replace that wing and the bartender/cashier/server said one would be on the way. The wing never came and when she asked about it the manager said no the wing was never coming and since she got a replacement order that was it. My sister had to go so far as to speak to the highest manager on duty and he just refunded my sister at that point. We will never return to this establishment.

They will charge you for things that they do not advertise such as "service fees" and not refund your money. Stay away. Take your business elsewhere.

Horrible place. Would never want anyone to give their money to this staff. A friend and i went to go watch our friends who are on the bowling team during cosmic bowling (they paid for our lane), and after being told by the cashier that i did not have to pay if i was not bowling, a staff member confronted my friend and i and demanded that we pay $20 for a wristband. When i asked why we needed to pay for sitting there, he said because we need a wristband and could not give me an explanation as to what my money was going towards. I bought food and was a paying customer and was not bowling, i expressed that to many staff members. I am a 16yr old female and did not have a ride home until about a half hour later, so i asked the man if i could stay and i'd bring my wallet next time. He then rudely demanded that i go outside and wait for my ride and he was not going to argue with me…. It was -4 degrees outside and the building is in a poorly lit, bad neighborhood. The man raised his voice at me when i told him he does not deserve my money, even if i had it with me. Another lady, management above him im assuming, suggested that i go and hangout in the bar, after telling her i am only 16 and not of age or comfortable with being in there by myself. There was also open alcohol and trash on our lane full of minors that was not cleaned up before we bought the lane. People in the kitchen do not wear gloves or masks and honestly look like drug addicts. Most of their staff consists of teenagers who openly vape and smoke inside of the building and i have witnessed it happening near the kitchen where food is being made. This place needs to be shut down and please do not waste your on these trashy people.