Bon Ton

Bon Ton has great products and buying things from the store is great. However, ordering online is a different experience. I ordered several things online during Black Friday weekend, and I only got portion of my order couple weeks ago. It's been 3 weeks and I was sent email updating my order/shipping status, I was told that everything was shipped and Fex Ex picked up my order, but for 2 weeks it hasn't left Fed Ex site. Just today, I checked the tracking order, and now they are saying that only portion was shipped and they have still yet ship few more things?!?! Not only that, I was sent someone else's order! Totally incompetence. Very disappointed! I just hope I get the things I ordered before Christmas. Since they are chrismtas gifts. I ordered things from other stores and I got the stuff within a week!

Found what I thought was a reasonable price and I had what I thought was free shipping, that was shown on the first order pages. After filling in all of the information and getting to the second to the last page (just prior to placing the order) my cell phone received two (2) texts indication my credit card was already charged 2X for the non-purchased item. When I call Bonton.com to get the charges removed they tell me they can't remove the charges because it is up to the credit card company. The credit card company shows the problem is with Bonton. After hours on the phone I am still attempting to get the charges removed so I can cancel the credit card account. Note that my calls to Bonton are answered by nice employees that just do not have the correct facts. Bonton pays their phone personnel $17/hr, so now they have spent a lot of money to not do the right thing. For now they get the lowest rating possible.

The management team and poor attitudes, scheduling, and just incompetentence. First night of labor day sale. No staff on in furniture Dept. Asked to speak a mgr. Stated someone could call next day. Asked if wuld honor discounts from tonight, said yes. But they called and wanted 10% more. I should have ordered online that night. Oh but good news is Goodwill sale will be better on Wednesday, okay waited was 10 more. So I just did it our order was supposed to be in on Friday 15th. And would call with delivery time. Okay husband took day off called they were rude to him and said the furniture Dept isn't in. Called corporate they told me that furniture was there but can't be scheduled for delivery until they check it in and did not have a way of getting hold of anyone until Monday. Well here we are told next date for delivery Sept 23 no sooner. Ask to speak to mgr whom stated we did read the fine print that the furniture is only in wearhouse doesn't mean delivery. But they would waive delivery fee of 100 dollars. They also stated they had no way of contacting or controlling there schedule. Well cancelled order. And will no longer do business, cause apparently that don't want to either. Guess they will be closing soon too with lousey service and a lack of having contact to speak to forget it. Went to a real furniture store spent my money 3 day delivery guarantee already scheduled. Thursday. NOT Saturday 3 weeks later.

I have been purchasing from Bon ton web site for years. Always have had great experiences. The last 3 times I attempted to place an order, added the items to the shopping cart, entered my coupon codes, my credit card info and it would tell me the security code on my card was wrong. Tried 3 different cards with same issues. Called on line support, and they checked, and either all or most of the items were out of stock. First off the say they are in stock, and even checking a month later still say they are in stock, but my main issue is it tells you it is your card. If they are out of stock that should be the error code that shows up. It is funny customer service tries to tell you it is an isolated incident and the item just went out of stock while it was in your cart. Ironically a month later I could still add those same items to my shopping cart. My poor husband was shopping for me for Christmas and had the same problem and thought he was doing something wrong. Called them and had the same exact problem. Something has happened to their site lately and not for the better. Also I have called and emailed about this issue and get absolutely no response back. It is like they don't care. I wonder if they are going out of business or what? As I said I was a regular shopper from bon ton in the past.

I ordered November 20th from about 10 different companies for Christmas gifts. Due to sales, ect... Yes I ordered from Younkers. Today is December 31st and still have not received the gift and they have no idea where it is and I have called them every other day and continue to receive a difference answer each time I call. They have not offered to do anything for me for their error. I WILL NEVER ORDER from Younkers again - besides their "so-called" coupons - when you get into the store you can never use those coupons. THey are pathetic

I purchased a popcorn popper from bonton.com. After receiving the product, I went to use it. It worked great for about 20 seconds when the machine started making a loud noise as if something inside broke. I instantly got online to the customer service who was more than happy to send out a "new" one. I received that today and to say that I am dissapointed is an understatement. The box was previously opened and re-tapped shut again. They sent me a used/ possibly refurbished machine! (Remind you, I bought a new one, not a rederbished or used) the inside of the popper had not been cleaned out and looked used. So I went back to the email with the same customer service representitve to see if I can get a new one instead of a used. To that she said "we apologize but we are only able to resend an item 1X per order". It seems that would be the perfect thing to say to not take responsibility for what happened. I am very disappointed in my purchase and would not recommend purchasing from them in the future.

We just got screwed by BON-TON. We were sent a deal alert from Brad's Deals for a Kitchen Aid Mixer that included a rebate for an Ice Cream attachment. Instead what we received from BON-TON was what is termed as NOS or New Old Stock. In other words, we received a discontinued model from 3 years ago that IS NOT included in the rebate program and KitchenAid will not honor, of course. I passed on a similar deal from CostCo (very trust worthy) to buy something recommended by Brad's Deals(very untrust worthy) and BON-TON keeps giving me the run around. I only wish Brad's had vetted the company the way they say they do on their web site. Honestly, if Brad's had gone to Consumer Affairs, as I finally did, and reviewed the numerous complaints concerning BON-TON and their unreliable/nefarious web sales tactics, and they are truthful about their "vetting" process, they would never direct a consumer there again.

I am an long-time Bon Ton customer. On Monday, 11/28, I tried unsuccessfully to place an order online. I call the customer service number for assistance. After an exceptionally long hold time, I left a call back number as the automated system suggested. As of today, Friday, 12/2, I have yet to hear back from customer service. On Tuesday, I then submitted an email on the website, explaining my problem. No response. On Wednesday, I submitted an second email through the website. No response. Today, Friday, I tried reaching the corporate offices in York, PA with absolutely no luck. Finally, I ended up back in the phone queue and this time I decided to wait them out. I held again for an incredibly long time. Eventually, someone did answer. I asked to speak to a supervisor and was told there was no supervisor present. After explaining my issue, the truth came out that supervisors do not take calls from customers ever. I was told that I could leave my information and they would call me back within 48 hours. I have absolutely zero expectation of ever hearing from anyone. This is the worst customer service I have ever encountered. Bon Ton absolutely does not want to hear from you. I am considering just closing out my account, returning the multiple rewards cards I've received from them, and calling it a day.

I placed an order on December 16th for Black Opium perfume with free gifts and a promise of delivery before Christmas. On Dec 23rd I called Fed-Ex since I had a tracking # and they never received the package to send. I called Boston Store and they said it never went. Well dah. She said I had to restart my order and I said I didn't want to do that if I'd lose the free products since Christmas delivery was already out of the question. She also promised that the perfume would be mailed out on the 24th or the 26th. Neither of which happened. I called again on the Friday after Christmas with no clear details. I finally went into a Boston Store in person. No one there could help me but they took my info down and the manager called me the next day with a new tracking number. I finally received the product January 5th with NO free items which were promised with the order. I contacted via voicemail hell to speak with a supervisor... but they don't do that apparently... so I had to email customer service. My response from them was received today, Jan 12th. It stated they were sorry for the mix-up but in order to receive the free items I'd have to return my products (which took 3 weeks to receive to begin with) and reorder. ARE YOU KIDDING ME. So I have to go back to a Boston Store or a UPS site, return my product, and order a new one line. I can't believe the ridiculously poor responses and extreme Customer Service Malfunction. Good luck trying to actually speak to a person who can help you if you have a problem. The in-store personnel can't even do anything with online orders.

On June 8, I saw that Bon-Ton advertised a promotional gift with purchase on a site I frequent (https://gwpaddict.wordpress.com/category/gift-with-purchase/). Because of this promotional offer, on that same day, I ordered $200+ of Lancome products from Bon Ton. The promotional offer was the only reason I chose Bon Ton for this purchase. On their website, the promotional offer was again advertised, and it stated that the promotion would show up in my cart during checkout, and that I'd be able to choose an option for the gift with purchase. I went through the entire checkout process, and no option appeared to select the promotional gift. I thought perhaps it would appear after I'd submitted payment info, but it did not. Seeing that it hadn't been included, I immediately emailed Bon Ton, three times, asking them to cancel the order. I received a reply the next day via email, and later, a call from customer services, indicating that they would not cancel the order, that they would not send the promotional gift, and that if I wanted it the only way I could get it would be to place ANOTHER order with them! I suspect the reason the promotion did not show up is that their online ordering is not properly configured for an android smartphone, which is what I was using - but this is not my problem, as the customer, it is their problem. I explained this to them but they were adamant that they would not cancel the order and would not send the promotional gift. DO NOT SHOP ONLINE WITH THIS STORE - THEY WILL NOT HONOR THEIR ONLINE ADVERTISING, AND WILL NOT CORRECT THE PROBLEM VIA CUSTOMER SERVICE.